The exchange and flow of information and ideas from one person to another
Communication
What must occur for effective communication?
The receiver must understand the exact information or idea that the sender intended to transmit
List the objectives of communication.
- To be understood
- To get agreement
- To get something done
- To understand others
- To help us sort out, categorize, understand, interpret, and create responses to messages we receive
What are the importance of communication?
- Creates job satisfaction
- Lessens conflicts
- Increases productivity
- Forms better relationships
- Helps in the proper utilization of resources
What is the communication process?
The steps we take to achieve successful communication
What is the first step in the communication process?
Thought: The information exists in the mind of the sender
What does encoding refer to in communication?
A message is sent to a receiver in words or other symbols
What is decoding in the communication process?
The receiver translates the words or symbols into a concept or information that he or she can understand
During transmission, what two processes are received by the receiver?
- Content: The actual words or symbols of the message (Language)
- Context: The way the message is delivered (Paralanguage)
Fill in the blank: Effective communication occurs only if the receiver understands the exact _______.
[information or idea]
True or False: The context of a message is known as content.
False
What is the first element of the communication process?
Input
Input refers to the intention to communicate with a sender; intentions make up the content of the message.
What role does the sender play in the communication process?
The sender encodes the message and gives expression to that content.
What are channels in the context of communication?
Channels can be made of a variety of materials.
What is meant by the environment in the communication process?
The environment is subjected to various sources like noise.
What does the receiver do in the communication process?
The receiver decodes a message or expression, translates it, and receives the output.
Define ‘code’ in communication.
The system of signs or signals used to transmit a message, such as a language.
What is feedback in the context of communication?
Feedback is the destination’s reaction to the message.
List the basic ingredients in good communication.
- Genuineness or Congruence
- Emphatic Listening
- Unconditional Positive Regard
What are barriers to communication?
Anything that prevents understanding of the message.
How do culture, background, and bias affect communication?
They allow our past experiences to change the meaning of the message.
What is noise in communication?
Noise impedes clear communication and affects concentration.
What impact does focusing on ourselves have on communication?
It can lead to confusion and conflict.
How does perception influence communication?
Pre-conceived attitudes affect our ability to listen and may lead to dismissing the speaker.
