Communications (Benchmark 1)

Question 1

1. Explain two barriers that can change the meaning of the message during communication
   between sender and receiver.

Answer 1

External noise
Internal noise

Question 2

2. Discuss the factors that make up an individual’s Code of Past Experiences.

Answer 2

Age
Ethnicity
Geographical upbringing
Socio-economic status
Gender
Religious upbringing

Question 3

3. List and explain the non-verbal communication clues that can disrupt communication
   efforts.

Answer 3

Space: intimate, personal, social, public
Body language: posture, orientation, appearance

Question 4

4. Describe the benefits of effectively using the Tactical Eight-Step Citizen Contact/Traffic
   Stop format?

Answer 4

Enhances officer safety and
Generate voluntary compliance

Question 5

5. Discuss how the Five-Step Tactical Compliance format provides opportunities to generate
   voluntary compliance.

Answer 5

1. Ask – Don’t Tell
2. Explain Why
3. Present Options – Not Threats
4. Give a Second Chance
5. Take Appropriate Action