Communications Final

Question 1

There are three kinds of learners. What are they?

Answer 1

• Visual
• Auditory
• Kinesthetic

Question 2

How long does a first impression take?

Answer 2

7-20 seconds

Question 3

What percentage of coms is tone and body language?

Answer 3

65%

Question 4

What are three components of verbal communication?

Answer 4

• Tone
• Volume
• Inflection

Question 5

What are some non-verbal types of communication?

Answer 5

• appearance
• body movement
• body positions
• facial expressions
• gestures
• posture

Question 6

What type of terms should you use with a pt.?

Answer 6

Laymen’s terms

Question 7

What are the barriers to communication?

Answer 7

• Language
• Psychological
• physiological
• Physical
• systematic
• attitudinal

Question 8

Language

Answer 8

Different language and not picking up on non-verbal ques.

Question 9

Psychological

Answer 9

psychological state isn’t right for communication

Pt. just heard news of a passing family member

Question 10

Physiological

Answer 10

The pt.’s physical state.

Example: person is deaf

Question 11

Physical

Answer 11

Distance between people or physical walls

Question 12

Systematic

Answer 12

individuals with unclear roles

Question 13

Attitudinal

Answer 13

bias towards different age, culture, or gender

Question 14

Culture def?

Answer 14

the beliefs and perceptions values and norms that are passed down from generation to generation

Question 15

Cultural competence is?

Answer 15

set of academic and interpersonal skills that allow individuals to appreciate cultural differences and similarities

Question 16

Cultural Diversity def?

Answer 16

difference in race, ethnicity, language, ethnicity, nationality, or religion between groups

Question 17

Cultural Sensitivity

Answer 17

awareness of one’s own culture and other cultures

Question 18

What is the LEARN model?

Answer 18

• Listening
• Elicit
• Assess
• Recommend
• Negotiate

Question 19

What is the RESPECT model?

Answer 19

• Rapport
• Empathy
• Support
• Partnership
• Expectations
• Cultural competence
• Trust

Question 20

What is Dysarthria?

Answer 20

Motor speech disorder:

pt. may have slurred, choppy, or mumbled speech.

Question 21

What is Apraxia?

Answer 21

Pt. can’t move their mouth in order to say words.

pt. may have trouble with initiating and making sounds

Question 22

What is a good way to communicate with a pt. who stutters?

Answer 22

• give them time to say things
• don’t finish their sentences
• don’t tell them to relax or take a deep breath

Question 23

What are the three types of aphasia?

Answer 23

• Receptive
• Expressive
• Global

Question 24

What is receptive aphasia?

Answer 24

Person doesn’t understand what is being said or written.

Question 25

What is expressive aphasia?

Answer 25

Person has trouble expressing thoughts, ideas, and feelings.

Question 26

What is global aphasia?

Answer 26

Person has trouble expressing and understanding language.

Question 27

What are some medical conditions that effect speech?

Answer 27

- ALS - Dementia - Huntington's disease - laryngeal or oral cancer - Parkinson's - CVA - Traumatic brain injury

Question 28

Why is patient rapport important?

Answer 28

``` To build trust in you To have confidence in you To assist in getting the patient better To see you as a means to an end (meet goals) To cooperate with you To educate the patient ```

Question 29

How to get someone to talk? two ways

Answer 29

Ask open ended questions | ask about the situation. wat brought them to the hospital.

Question 30

How can you show that you are actively listening?

Answer 30

1. Pay Attention – eye contact, ignore distractions 2. Show That You're Listening – nod, smile 3. Provide Feedback – paraphrase, ask questions 4. Defer Judgment – don’t interrupt 5. Respond Appropriately – be candid, open, honest in your response, be respectful

Question 31

Palliative care is?

Answer 31

Uses an interdisciplinary comprehensive approach to treat life threatening or life limiting illnesses, provide symptom relief, alleviate suffering, and promote quality of life -Mostly done as IP hospital or outpatient settings (not available in nursing homes or home settings)

Question 32

Hospice care is?

Answer 32

An interdisciplinary comprehensive approach to treat life limiting illnesses, provide symptom relief, alleviate suffering, and promote quality of life Care can be given in any location (IP Hospice in Tyler called Homeplace)

Question 33

What patients are NOT appropriate for a PTA to treat?

Answer 33

- pt. who needs re-eval - pt. who is unstable - pt. who require continuous assessment - pt. who requires higher knowledge

Question 34

PT and PTA communication before care looks like:

Answer 34

- discuss assignments - discuss POC specifics - seek clarification - display respect

Question 35

PT and PTA communication after treatment looks like:

Answer 35

- discuss completion of treatment - discuss progress - discuss change in pt. status - discuss any recommendations for equipment

Question 36

How do Infants learn?

Answer 36

Cause and effect Trust Emotional attachments

Question 37

How does a child develop communication?

Answer 37

Language begins to develop Understands tone of voice, body language, symbols, social functions Continues to develop cognitive skills – abstract ideas, figures of speech

Question 38

What modality is used most to treat children?

Answer 38

play

Question 39

What are some considerations when working with a special needs patient?

Answer 39

May initiate activities less often like play May not verbally request activities or indicate they don’t want to do something May not ask questions