1
Q
What is the definition of complaint?
A
An expression of dissatisfaction whether oral or written whether justified or not
2
Q
Why do people complain?
A
Financial loss
Distress
Material inconvenience
3
Q
What isn’t a complaint?
A
A discussion of underwriting terms
Claims settlement negotiation
A service provided by a broker or cover holder
4
Q
Why are complaints important?
A
Improve products and services Help recognise further training Retain customers So we can apologise Voice of customer
5
Q
Why are complaints important to me?
A
ME@QBE
Going above and beyond
Career progression
QBE
flashcards
Decks in class (28)
# Cards
-
Facts10
-
Purpose9
-
DNA14
-
Health And Safety3
-
Operation4
-
SME8
-
Operational Risk6
-
Data And MI5
-
Operational Transformation6
-
Underwring Operations5
-
Multnational5
-
Insurance17
-
The Insurance Market11
-
Commercial Insurance1
-
Insurance Terminology7
-
Principles Of Insurance18
-
Business Combined- Products5
-
Property Owners- Products6
-
Office- Products6
-
Contractors Combined- Products6
-
Tradesman- Products6
-
Attention To Detail3
-
Email Etiquate4
-
Complaints5
-
Acronym8
-
Questions119
-
GDPR10
-
Cyber9
