Comprehensive Learning Objectives

Question 1

List the 4 main guideline to improve social perception

Answer 1

1. Self-awareness of bias
2. Appropriate diversity training
3. Meaningful Interaction
4. Decision-Making Accountability

Question 2

How does diversity training minimize discrimination?

Answer 2

It makes people aware of systematic discrimination and prejudices that occur through stereotyping

Question 3

What are the 2 problems with awareness training?

Answer 3

1. It might reinforce stereotypes

2. It has no effect on people with deeply held prejudice

Question 4

True or False:

Awareness training have a limited effect

Answer 4

True

Question 5

How does the self-awareness of biases reduce perceptual biases?

Answer 5

It makes people more openminded and nonjudgmental towards others

Question 6

List 2 ways that we become more self-aware

Answer 6

1. Complete a formal test that indicates any biases we might have towards others
2. Applying the Johari Window model

Question 7

What is a more indirect, yet powerful, approach to improving self-awareness and mutual understanding?

Answer 7

Meaningful interaction

Question 8

What is any activity in which people engage in valid activities?

Answer 8

Meaningful interaction

Question 9

What is meaningful interaction founded on?

Answer 9

The contact hypothesis

Question 10

What is a theory stating that the more we interact with someone the less perceptually biased we will be against that person?

Answer 10

The contact hypothesis

Question 11

What does meaningful interaction reduce?

Answer 11

Dependence on stereotypes

Question 12

What does meaningful interaction improve?

Answer 12

Empathy

Question 13

What is a person’s understanding of and sensitivity to the feelings, thoughts, and situations of others?

Answer 13

Empathy

Question 14

What is a theory that explains how learning and motivation occur by observing and modeling others as well as by anticipating the consequences of other behavior?

Answer 14

The social cognitive theory

Question 15

What are the 3 main components of the social cognitive theory?

Answer 15

1. Behavior modeling
2. Learning behavior consequences
3. Self-regulation

Question 16

Fill in the Blanks:

Behavior modeling should be _______ and _______

Answer 16

Systematic and interactive

Question 17

What does behavior modeling increase?

Answer 17

Self-efficacy

Question 18

How do people learn behavior modeling?

Answer 18

By imitating and practicing their behaviors

Question 19

How do people learn behavior consequences?

Answer 19

By observing or hearing about what happened to other people

Question 20

What occurs when an employee has control over a reinforcer but doesn’t “take” it until completing a self-set goal?

Answer 20

Self-reinforcement

Question 21

How do people learn self-regulation?

Answer 21

By managing their learning environment

Question 22

Fill in the Blank:

Self-regulation _______ a person’s own positive behavior with positive consequences

Answer 22

Reinforces

Question 23

List 7 ways that managers can influence e-p expectancies

Answer 23

1. Select people with the required skills and knowledge
2. Provide training
3. Clarify job requirements
4. Provide sufficient time and resources
5. Assign simpler or fewer tasks until employee can master them
6. Provide examples of similar employees who have completed the task
7. Provide coaching

Question 24

List 4 ways that managers can influence p-o expectancies

Answer 24

1. Measure job performance accurately
2. Clearly explain the outcomes that will result from successful performance
3. Describe how rewards are based on performance
4. Give examples to show that better performance yields higher rewards

Question 25

List 3 ways that managers can influence outcome valences

Answer 25

1. Use rewards that employees value 2. Individualize rewards 3. Minimize counter-valent outcomes

Question 26

List the 3 phases of team development

Answer 26

1. Launching a team phase 2. Consulting at midpoint phase 3. The endpoint phase

Question 27

What does the launching of the team phase of team development emphasize?

Answer 27

Motivating collective effort toward the task

Question 28

What does the consulting at midpoint phase of team development emphasize?

Answer 28

Improving performance strategies

Question 29

List the 3 activities that should occur during the consulting at midpoint phase of team development

Answer 29

1. Managers and team members diagnose what they've accomplished 2. They identify what they did and didn't do well 3. They reflect, discuss, and create a new strategy

Question 30

What does the endpoint phase of team development emphasize?

Answer 30

Learning

Question 31

List the 2 activities that should occur during the endpoint phase of team development

Answer 31

1. Managers help the team correctly identify the causes of good and poor performance 2. Managers provide feedback to aid learning

Question 32

True or False: Manager should avoid being too directive at the consulting at midpoint stage

Answer 32

True

Question 33

What does KSA stand for?

Answer 33

Knowledge, skills, and abilities

Question 34

What are team members most open to and ready for at the consulting at midpoint phase?

Answer 34

Interventions to improve their strategies

Question 35

What improves KSAs in the endpoint phase of team development?

Answer 35

Coaching and peer-learning

Question 36

What is the endpoint phase's experiential learning process useful for?

Answer 36

Deriving lessons learned

Question 37

List the 5 activities that should occur during the launching the team phase of team development

Answer 37

1. Articulate the team purpose 2. Highlight the core capabilities of each team member 3. Identify the main resources needed 4. Put the values, norms, and expectations of the team members up for discussion 5. Create a sense of shared identity and accountability

Question 38

The contact hypothesis is most closely associated with: A. Attribution process B. Meaningful interaction C. Self-fulfilling prophecy D. Self-awareness

Answer 38

B. Meaningful interaction

Question 39

The theory stating that the more we interact with someone the less perceptually biased we will be against that person refers to: A. Johari Window B. Disclosure C. Contact Hypothesis D. Social Identity Theory

Answer 39

C. Contact Hypothesis

Question 40

Employee motivation tends to increase when people receive coaching to improve their job-related knowledge and skills. These practices strengthens employee motivation by: A. Reducing feelings of inequity B. Increasing outcome valences C. Increasing Performance-->Outcome expectancies D. Increasing Effort-->Performance expectancies

Answer 40

D. Increasing Effort-->Performance expectancies

Question 41

In the team development process described by Wageman, Fisher, and Hackman, the main focus of the manager during the launch phase is to: A. Help the team diagnose the effectiveness of its performance strategies B. Help the team learn the necessary skills and abilities C. Help the team arrive at a shared understanding of purpose and expectations to motivate collective effort D. Help the team select a team leader who will guide the team throughout the process

Answer 41

C. Help the team arrive at a shared understanding of purpose and expectations to motivate collective effort

Question 42

Creating a sense of shared identity and accountability within the team is an important action during: A. The launch phase of team development. B. The mid-point of team development. C. The end-point of team development. D. The evaluation of performance strategies.

Answer 42

A. The launch phase of team development.