What is the definition of conflict?
- Tension arising from incompatible needs, action of one frustrate the ability of the other to achieve a goal.
- Clashing of two opposing interests.
What is constructive or functional conflict?
This results when group members express disagreement in ways that value all contributions and promotes the group goals.
What is destructive or dysfunctional conflict?
Results when groups engage in behaviours that create hostility and prevent groups from achieving their goal
What are the three types of categories of conflict
- Intrapersonal/Internal
- Interpersonal/external
- Organizational/intergroup
What is intrapersonal/internal conflict?
Occurs within the individual.
What is interpersonal/external conflict?
Occurs between or among individuals. Also known as horizontal violence or bullying.
What is organizational/intergroup conflict?
Seen with two or more groups or departments struggle for power, territory or resources.
What are some sources and causes of conflict?
Power Communication Goals Values Roles Resource allocation Personalities/characteristics of an individual Information gaps Organizational structure
What are the five stages of the conflict process?
- Antecedent or latent conflict
- Perceived conflict
- Felt conflict
- Manifest or overt conflict
- Conflict aftermath
