Conflict Management

Question 1

4 Conflict Types

Answer 1

1. Interpersonal
2. Intrapersonal
3. Intergroup
4. Intragroup

Question 2

Interpersonal vs. Intrapersonal

Answer 2

Conflict between 2 people vs. conflict of internal values

Question 3

Intergroup vs. Intragroup

Answer 3

Conflict Between 2 groups vs. Conflict within a group

Question 4

Progression of conflict

Answer 4

1. Disagreement
2. Confrontation
3. Escalation
4. Deescalation
5. Resolution

Question 5

3 things for de-escalation

Answer 5

1. Feelings
2. Facts
3. Solutions

Question 6

Conflict management styles

Answer 6

1. Competing = H. Assertiveness L. Coop
2. Collaborating = H Assertiveness H. Coop
3. Avoiding = L. Assertiveness L. Coop
4. Accommodating = L. Assertiveness H coop

Compromising inbetween

Question 7

Conflict Management Styles w/o def

Answer 7

1. Competing
2. Collaborating
3. Avoiding
4. Accommodating