Conflict Resolution

Question 1

Retreat from or postpone the issue do not resolve the conflict

Answer 1

Withdrawal/avoid

Question 2

Temporary emphasizing agreement but does not resolve the conflict

Answer 2

Smooth/accomodate

Question 3

Resolve conflict by seeking quick resolution but requiring each side to give up something may not completely resolve the conflict (lose/lose)

Answer 3

Compromise/reconcile

Question 4

Exerting one’s viewpoint

Answer 4

Force/direct (win/lose)

Question 5

Addresses the conflict directly to gain commitment also known as confrontational

Answer 5

Problem solve/collaborate win/win