Consumer Conflict

Question 1

Consumer

Answer 1

A person who buys goods/Services from a business Entrepreneur for their own personal use

Question 2

Consumers’ Association of Ireland

Answer 2

CAI is an interest group for consumers

To ensure the consumer knows their rights, gets good value and high quality goods/services

Question 3

Goods and Services

Answer 3

Must be of merchantable quality fit for their purpose, as described and identical to sample shown

Question 4

Small Claim Court

Answer 4

If a consumer and retailer are unable to solve a dispute

Aim: Sort out consumer claims quickly, cheaply and without a solicitor

Question 5

Ombudsman

Answer 5

If a consumer has a problem with:
Government Departments
An Post
Health Services Executive (HSE)
Local Authorities