Consumer Guarantees Act

Question 1

Name a right of a consumer?

Answer 1

The consumer have the right to receive a product or service that they paid for. They also have the right to be treated honestly and fairly.

Question 2

Name a right of a producer?

Answer 2

A producer has the right to be paid for the product they sell. They also have the right to be treated honestly ad fairly

Question 3

Name three obligations of a consumer?

Answer 3

• To be wise or careful with their buying “Caveat emptor”
• They have the obligation to pay for the product they buy.
• To act fairly and wisely

Question 4

Name two obligations of a producer?

Answer 4

• To act fairly and honestly

- To supply the product bought.

Question 5

What does the term “Caveat emptor” mean?

Answer 5

The obligation to be wise or careful in their buying.

Question 6

What does the Consumer Guarantees Act cover?

Answer 6

It covers goods and services

Question 7

What does the CGA not cover?

Answer 7

• Goods bought at auction
• Goods bought by tender
• Goods bought by private sale.

Question 8

What are the 4 things goods must be?

Answer 8

• Must be of acceptable quality
• They must do what was discussed with the supplier
• Same as the description given or sample shown to you.
• You have the right expect the goods to be able to be repaired and spare parts available.

Question 9

What does acceptable quality mean?

Answer 9

• Do what they are meant to do
• Be safe
• Last well
• No small faults
• Acceptable in look and finish

Question 10

If goods are faulty what can be asked for?

Answer 10

• Repair
• Replace
• Refund