Consumer Guarantees Act

Question 1

Name a right of a consumer?

Answer 1

Consumers have the right to receive the product or service they pay for and they have the right to be treated honestly and fairly.

Question 2

Name a right of a producer?

Answer 2

Produces have the right to be paid for the product they sell and they have a right to be treated honestly and fairly.

Question 3

Name three obligations of a consumer?

Answer 3

A consumer is obligated to :

• be wise and careful in their buying - ‘cavear emptor’ (let the buyer beware)
• pay for the product they buy
• act honestly and fairly

Question 4

Name two obligations of a producer?

Answer 4

A producer is obligated to :

• supply the product bought
• act honestly and fairly

Question 5

What does the term caveat emptor mean?

Answer 5

The term means the obligation for the buyer to be wise and careful in their buying - ‘let the buyer beware’.

Question 6

What does the CGA cover?

Answer 6

The CGA covers goods and services?

Question 7

What does the CGA not cover?

Answer 7

The CGA does not cover any goods bought at auction, goods bought by tender and goods bought at private sale.

Question 8

What are the four things goods must be?

Answer 8

Goods must :

• Be of acceptable quality
• Do what was discussed with the supplier
• Be the same as the description given or sample shown to you
• Come with right to be able to be repaired and access to spare parts if it needs fixing

Question 9

What does acceptable quality mean?

Answer 9

Acceptable quality means that goods must :

• Do what they are meant to do
• Be safe
• Last well
• Have no small faults
• Be acceptable in look and finish

Question 10

If goods are faulty, what can you ask for?

Answer 10

Repair, replace or refund.