1
Q
Consumer Law
A
Provides protection to the consumer when purchasing products and services.
2
Q
WHY?
A
To ensure consumers are not mistreated or misled when purchasing goods and services.
3
Q
HOW?
A
Consumer Rights Act 2015 gives consumers this protection.
4
Q
Consumer Rights Act 2015
A
Satisfactory quality
As described
Fit for purpose
5
Q
Other customer rights include …
A
Rights within 30 days
Rights within 6 months
Rights after 6 months
Services
english
flashcards
Decks in class (33)
# Cards
-
inspector calls flashcards26
-
cold war flashcards4
-
citizenship5
-
medicine7
-
business15
-
business5
-
working with suppliers7
-
macbeth9
-
business growth13
-
finance function4
-
sources of finannce4
-
role of marketing4
-
marketing mix12
-
break even5
-
2.4 The marketing mix - price10
-
CASH AND CASH FLOW5
-
THE MARKETING MIX – Place15
-
ETHICAL AND ENVIRONMENTAL CONSIDERATIONS11
-
THE MARKETING MIX – PROMOTION22
-
THE ROLE OF HUMAN RESOURCES10
-
ORGANISATIONAL STRUCTURES AND DIFFERENT WAYS OF WORKING22
-
COMMUNICATION IN BUSINESS18
-
employment law28
-
PRODUCTION PROCESSES29
-
QUALITY OF GOODS AND SERVICES11
-
THE SALES PROCESS AND CUSTOMER SERVICE23
-
Consumer Law5
-
poetry revision15
-
BUSINESS LOCATION11
-
WORKING WITH SUPPLIERS15
-
rebellions against elizabeth4
-
Spanish armada5
-
business location11
