contemporary examples

Question 1

To improve efficiency (better use of resources)

Answer 1

in 2023

Woolworths has implemented AI technology at self-serve checkouts to detect incorrect item scanning. The technology aims to reduce errors and improve shopping convenience my making it a faster

Question 2

To improve effectiveness (achievement of business objectives)

Answer 2

In 2024 Woolworths implemented the Scan&Go trolly which increased effectiveness as it allowed customers to budget and therefore enhancing there experience.

Question 3

To make a profit

Answer 3

in 2023 wollowrths made a profit of

19.1% increase on the 2022 financial year.

Question 4

To meet shareholder needs

Answer 4

Woolworths In 2023, the Group’s financial performance delivered strong returns to investors and shareholders, with a 13.7% increase in net profit after tax

Question 5

To fulfil market need

Answer 5

the scan and go trolly

Question 6

To fulfil a social need

Answer 6

according to the 2023 annual report Woolworths Group’s Refugee Employment Program, in partnership with Community Corporate, has provided sustainable employment for over 245 refugees since 2018.

Question 7

Woolworths uses primarily a participative style of management.

Answer 7

By implementing the inclusive leadership program

They use a relaxed hierarchy with face-to-face communication, decentralised decision-making and more group tasks and teams

Question 8

official corporate culture Woolworths - 2023

Answer 8

Our Qantas Group Behaviours - Responsible, Respectful, Resilient set the standard for how we do things every day.

responsible= “always care and be responsible”

respectful= “working together and being respectful and inclusive”

resiliant= “a positive attitude to everyone”

Question 9

Qantas real corporate culture

Answer 9

The Qantas team are very friendly and inclusive.
The company is generally a positive environment, with approachable team members.
The well-being team provide lots of information and updates to help support mental and physical health

Question 10

Qantas uses Maslow’s Hierarchy of Needs as a motivation framework 2023

Answer 10

Physiological needs:
- The average Qantas salary ranges from approximately $49,000 per year for a Flight Attendant to $230,000 per year for a General Manager

Safety and security needs
- follow Workplace Health and Safety regulators
- On the job training and coaching is supported by formal training opportunities, avoiding workplace injuries

Social needs
- Decision-making is collaborative in many instances.

Self-esteem needs:
- (August 2023) Qantas announced that it has set aside $340 million to reward its 21,000 employees with bonuses.

Self-actualisation needs:

Question 11

Performance-related pay: quants august 2023)

Answer 11

Qantas announced that it has set aside $340 million to reward its 21,000 employees with bonuses,

Question 12

Career advancement quants agust 2023

Answer 12

“Our goal is to provide opportunities to our employees wherever possible”

Question 13

Investment in training:

Answer 13

quants employees in 2023 got On the job training and coaching is supported by formal training opportunities.

Question 14

Support:

Answer 14

MyLife Hub

at quants they use this its a 24/7 online platform providing all Group employees with resources and services to support them through key stages of their working life

Our Minds Matter — a program that supports employees with mental health issues

Question 15

Sanction:

Answer 15

Qantas has been found guilty of illegally dismissing workers over the pandemic, including the November 2023 court determination that Qantas illegally dismissed an employee who expressed concerns over the safety of cleaning planes from China at the start
of the pandemic in 2020.

Question 16

Qantas uses on-the-job training

Answer 16

• Full-scale cabin mock-ups
• operation of emergency exits and the evacuation of passengers.
• flight simulators
  -Our large indoor pools host realistic training for ditching emergencies
  -Water evacuations incorporating various types of slide rafts and survival equipment are rehearsed

Question 17

off the job training example

Question 18

Qantas uses management by objectives

Answer 18

Managing performance at Qantas is a two-way process incorporating responsibilities for both individuals and their manager.

Question 19

example of appraisals

Question 20

example of employee observation

Question 21

example of self evaluation

Question 22

Qantas transition considerations

Answer 22

Once you stop working for the Qantas Group (Qantas superannuation scheme). And you can stay with Qantas Super for as long as you want (with a balance of at least $6,000).

Question 23

Qantas uses agreements 2023

Answer 23

Enterprise Bargaining Agreements (EBAs): For directly employed staff, Qantas negotiates EBAs with unions that specify wages, working conditions, allowances, and penalties.

Question 24

award

Question 25

Qantas uses mediation 2023

Answer 25

Qantas uses mediation to resolve disputes, particularly with unions over labor issues and with regulatory bodies over customer compensation. It agreed to mediation with the Transport Workers' Union (TWU) to settle compensation for illegally sacked workers after a court judgment, and has also used it to resolve pay disputes with cabin crew and to avert strike action by pilots at its subsidiary, Network Aviation.

Question 26

CSR considerations

Answer 26

Yakalt ·Yakult’s boiler uses natural gas and is run for short periods as required (therefore, no pollution is emitted). all fluids are heated using heat exchange plates ·all machinery is well maintained to function optimally, ensuring that energy is not lost or wasted

Question 27

Yakult uses global sourcing of inputs

Answer 27

sources is the strain of bacteria, which is the proprietary strain used in Yakult's probiotic drinks. The strain is sourced from Yakult's central research and development facility in Japan.

Question 28

Example: Qantas uses global outsourcing

Answer 28

Qantas uses global outsourcing in data centre and IT system management to create cost savings, access greater expertise and to cope with the competitiveness.

Question 29

Senges learning organisation Example: Australia Post

Answer 29

Systems Thinking Australia Post looks at the business as a whole system, not just separate parts. They use small, multi-functional teams that solve specific problems quickly. This helps the organisation stay flexible and adaptive. Personal Mastery Australia Post hires people who are motivated, collaborative, and eager to grow. They even have an “intrapreneurship” program that lets staff test and develop new business ideas with customers. Mental Models Australia Post builds a culture where people can challenge old ways of thinking and suggest better solutions. For example, during COVID-19, posties were retrained to deliver parcels by van to meet new demands. Shared VisionEveryone works towards a shared goal of improving services together. Their values include: Improving everyday – making small changes for a better tomorrow Delighting customers – creating a great customer experience Helping each other – teamwork and collaboration Team Learning Teams learn together and from one another. Australia Post’s digital division uses small, flexible teams that share ideas and act on customer feedback quickly. These “tribes” of six to ten people work closely to innovate and improve services.

Question 30

high risk stagey

Answer 30

Manipulation: Management selectively shared information to make staff believe the company’s financial situation was worse than it was, to gain support for job cuts and new contracts. Threat: Employees were warned that if they did not accept new working conditions, the company might outsource jobs or close operations.