Content

Question 1

What physicaly happens when in a crucial conversation?

Answer 1

Adrenaline rushes in, blood pressure rises, ect

Question 2

What are the three ways to handle a crucial conversation?

Answer 2

avoid, face badly or face well

Question 3

Wha tis required when handling a crucial conversation?

Answer 3

to speak honestly and efficiently in a face to face conversation, stay respectful and share your ideas

Question 4

Quote 3 exemples of crucial conversations.

Answer 4

1. asking someone to repay a loan,
   2.critiquing a colleague
2. asking a flatmate to move out

Question 5

What to do when mutual respect or prupose it at risk in a conversation?

Answer 5

1. appologize for the misunderstanding
2. contrast your mind (“I don’t…, BUT I do…”)
3. renenhance a mutual purpose

Question 6

How to maintain safety in a crucial conversation?

Answer 6

1. speak with confidence
2. be humble (let yourself be convinced too)
3. skilled in crucial conversations

Question 7

What are the three steps to state your path?

Answer 7

1. share risky meaning
2. maintain safety
3. then state your path

Question 8

When to use the AMPP?

Answer 8

to aknwoledge the feelings of a burnt out person

Question 9

When to use the ABC?

Answer 9

anytime in a conversation where opinions are to be exchanged