Content and process: recognise the basic relation between content and process

Question 1

content

Answer 1

substance of qns and responses 
info being sought and delivered 
discussion of treatment options
management plans 
presenting complaint 
history of presenting complaint 
past medical history 
social history 
family history
lifestyle 
functional enquiry/systems review

Question 2

Process

Answer 2

introduction, rapport, empathy, closing

Question 3

introduction

Answer 3

formal greeting 
name - check identity 
your name and role 
attend to pts comfort - help them concentrate if comfortable and not in pain - don't ignore cues
consent - before seat 
confidentiality - say it will be shared with team 
state purpose 
clarify time 
empower pt to ask qns