1
Q
5 steps to a conversation
A
Opening
Feedforward (preview)
Business (the point of the conversation)
Feedback (summary)
Closing
2
Q
5 types of business
A
To learn
To relate
To influence
To play
To help
3
Q
4 ways to initiate conversations
A
Self reference (giving you name)
Other reference
Relational reference (referring to our relationship)
Context reference
4
Q
3 ways to manage conversations
A
initiate, maintain, close
5
Q
4 ways to maintain a conversation
A
Quality
Quantity
Relevance
Manner
6
Q
2 conversation helpers
A
disclaimer (before statement)
excuses (after statement)
