1
Q
Costs
A
The amount of money spent on a specific activity or resource. Cost can be measures in Hours, FullTimeEquivalentemployer (equals 2000h per year).
ITILv4 Foundation
flashcards
Decks in class (29)
# Cards
-
Value2
-
Organization & People7
-
Service & Product2
-
Service Offerings4
-
Service Relationships4
-
Outcomes2
-
Cost1
-
Risks7
-
Utillity & Warranty2
-
Four Dimensions of Service2
-
Service Value System3
-
Guiding Principles4
-
Service Value Chain2
-
Continual Improvement39
-
Basics of ITILv4 Quiz4
-
ITILv4 Sample Questions9
-
Practise Exam 140
-
Practise Exam 250
-
Practise Exam 340
-
Practise Exam 440
-
Practise Exam 540
-
Practise Exam 640
-
V1) ITIL Foundation 4 First Look32
-
C1) Introduction35
-
2) Key Concepts of Service Management59
-
3) Four Dimensions of Service Management23
-
4) ITIL SVS51
-
5) Key ITIL Practices247
-
Practice Tests148
