Counselling

Question 1

What are some techniques leaders may use during the directive approach to counselling?

Answer 1

1. Corrective Training
2. Commanding

Question 2

What are the characteristics of effective counselling?

Answer 2

1. Purpose: Clearly define the purpose of the counselling.
2. Flexibility: Fit the counselling style to the character of each subordinate and to the relationship
   desired.
3. Respect: View subordinates as unique, complex individuals, each with a distinct set of values,
   beliefs, and attitudes.
4. Communication: Establish open, two-way communication with subordinates using spoken
   language, nonverbal actions, gestures, and body language. Effective counsellors listen more
   than they speak.
5. Support: Encourage subordinates through actions while guiding them through their problems.

Question 3

What are the three approaches to counselling?

Answer 3

1. Directive
2. Non-directive
3. Combined

Question 4

What are the three major categories of developmental counselling?

Answer 4

1. Event counselling
2. Performance counselling
3. Professional growth counselling

Question 5

What are some examples of Event counselling?

Answer 5

1. Instances of superior or substandard performance.
2. Reception and Integration Counselling.
3. Crisis Counselling
4. Referral counselling
5. Promotion counselling
6. Separation counselling

Question 6

What are the 4 stages of the counselling Process?

Answer 6

1. Identify the need for counselling.
2. Prepare for counselling.
3. Conduct counselling.
4. Follow up.

Question 7

A counselling session consists of what 4 basic components?

Answer 7

• Opening the session.
• Discussing the issues.
• Developing the plan of action.
• Recording and closing the session.

Question 8

What is counselling?

Answer 8

Counselling is the process used by leaders to review with a subordinate the subordinate’s
demonstrated performance and potential.

Question 9

What are some counselling techniques leaders may explore during the nondirective or combined
counselling approaches?

Answer 9

1. Suggesting Alternatives
2. Recommending
3. Persuading
4. Advising

Question 10

How many human needs are there?

Answer 10

4 (Physical, Social, Security and Higher (Religious))

Question 11

What is the objective of counselling?

Answer 11

For one person to help another

Question 12

What are the 7 steps to problem solving?

Answer 12

1. ID the problem
2. Gather information
3. Develop criteria
4. Generate possible solutions
5. Analyse possible solutions
6. Compare possible solutions
7. Make and implement the decision