Course 10 - Services: Customer project execution

Question 1

Customer project life-cycle

Answer 1

1. Project initiation
2. Project planning
3. Project Execution
4. Project Closure

Question 2

Project execution

Answer 2

=> longest phase in the project life cycle

=> consumes the most resources

Question 3

Project closure

Answer 3

=> formal acceptance and the ending
=> releasing the final deliverables to cust.
=> handing over project documentation
=> each contract needs to be completed and closed

Question 4

ERP for project execution and closure

Answer 4

=> Project execution:

• assigning work packages to team members
• recording working times and reimbursement expenses
• procuring products and services
• integrating project management with other processes
• providing up-to-date infos (on status and progress)

=> Project closure:
- enforcing that all time recordings and postings are disabled, once the project closed

Question 5

Product registration ->

Answer 5

1. Objective
2. Registered infos
3. Scenarios
4. Process integration (marketing campaign, supply chain process, etc.)

Question 6

Invoice request ->

Answer 6

1. Prerequisites
2. Invoice structure
3. Project-related invoice