CROWD CONTROL

Question 1

WHAT IS CROWD MANAGEMENT?

Answer 1

The way in which NORMAL levels of people are directed or guided through an identified area where no abnormal, exceptional or unforeseen circumstances occur, thereby allowing the railway to function normally

Question 2

WHAT IS CROWD CONTROL?

Answer 2

The measures, prepared or otherwise, that are introduced in the event of the failure or unsuitability of the crowd management

Question 3

WHAT MAY CAUSE CROWD CONTROL?

Answer 3

1. EVENTS ON OR NEAR THE RAILWAY
2. DISRUPTION TO DLR SERVICES
3. DISRUPTION TO CONNECTING RAIL SERVICES

Question 4

What should people working during Crowd Control wear?

Answer 4

Hi-Viz

Question 5

What are the 3 roles in crowd control?

Answer 5

1. EVENT TEAM LEADER
2. EVENT TEAM STAFF
3. TRAIN DISPATCHER

Question 6

WHAT ARE THE RESPONSIBILITIES OF STAFF DURING CROWD CONTROL?

Answer 6

1. Know how to use equipment
2. Ensure safety of self and customers
3. Control flow to avoid train delays
4. Know how to stop trains
5. Excellent customer care

Question 7

WHAT IS CCEP and WHATS THE PURPOSE?

Answer 7

It is the CONGESTION CONTROL AND EVALUATION PLANS

1. Produced for every DLR station
2. Designed to cover a range of incidents
3. Explains how to deal with incidents that affect the station
4. Design to support staff in dealing with these incidents
5. Includes LOCAL GEOGRAPHY, CONGESTION CONTROL PROCEDURES, EME ACCESS INFORMATION, EVACUATION PROCEDURES, SAP/RVP

Question 8

What is the RSSP guidance with regards to monitoring crowds?

Answer 8

1. ALL BODY VISIBLE: NO CROWD ISSUE
2. ONLY BODY AND HEAD VISIBLE: POSSIBLE OVERCROWDING
3. ONLY SHOULDERS AND HEAD: CROWDED, action may be required
4. ONLY HEAD: CROWDING UNACCEPTABLE

Question 9

What is a DISRUPTION MANAGEMENT PLAN?

Answer 9

It provides information for alternate routes for customers to continue their journey during service disruption when part of the railway is suspended

List of BUS/ROUTES FOR CUSTOMERS TO COMPLETE THEIR JOURNEYS