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csa bilbioteca Flashcards

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1
Q

What are the different interfaces for
accessing a ServiceNow instance?

A

Now Platform® User Interface
- Service Portal
- ServiceNow Mobile Classic
- ServiceNow Agent

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2
Q

What are the components of the
Application Navigator?

A
  • All applications
  • Favorites
  • Your history
  • Filter navigator
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3
Q

Where can you locate product
documentation?

A
  • docs.servicenow.com
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4
Q

What is a collection of permissions
used to grant access to different
parts of the platform?

A
  • Role
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5
Q

What is a common way of testing
functionality for different roles?

A
  • Impersonate user
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6
Q

What are the three different types
of context menus in a list view?

A

List, Column, and Record

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7
Q

What defines which fields appear in
a list and the order of said fields?

A
  • View
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8
Q

Which field type displays as a
check box on the form?

A
  • True/False
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9
Q

Which field type displays
information from another table?

A
  • Reference
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10
Q

Which tool can be used to change
the layout of the form view for all
users?

A
  • Form Designer
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11
Q

What are the three main components
of the Form Designer?

A
  • Page Header
  • Field Navigator
  • Form Layout
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12
Q

What allows fields to be populated
automatically when applied?

A
  • Template
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13
Q

Which UI action saves information for
a new record and leaves the form?

A
  • Submit
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14
Q

Which icon on the banner frame is
selected to customize an
individual’s instance?

A
  • System settings (gear icon)
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15
Q

Which module allows an admin to
change the look and feel for an
instance?

A
  • System Properties > Basic
    Configuration UI16
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16
Q

What is the difference between
Work notes and Additional
Comments?

A

–Work notes are visible to only
those who can view the task
–Additional comments are visible
to the customer (requestor)

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17
Q

Which tab contains the activity
stream for a task?

A

–Notes

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18
Q

What can trigger a notification?

A

– Record inserted or updated
– Event is fired
–A script

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19
Q

Which three tabs are used to
configure an email notification?

A

–When to send
–Who will receive
–What it will contain

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20
Q

What is used to get information from
tables through referenced fields?

A

–Dot-Walking

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21
Q

How is dot-walking used when
configuring a notification?

A

– Identify the recipient
(e.g. Users/Groups in fields)
– Populate data in the notification
(e.g. ${number} or ${URI_REF})

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22
Q

Which module opens the Report
Designer interface?

A

– Reports > View / Run

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23
Q

Name three ways of sharing a
report with other people in the
organization

A

– Scheduled email
– Export to PDF
– Publish

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24
Q

What are the four tabs used to guide
the user through creating a new
report in the report designer?

A

– Data, Type, Configure, and Style

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25
What should you consider when exporting a report to PDF and sharing the exported file?
– Information may be obsolete –Access control is not enforced on exported data
26
Which modules can you use to create a new table?
– Tables – Tables & Columns
27
What is created by default when you create a new table?
–Application Menu with the same name as the table Label (e.g. Infinity) – Module with the plural of the table Label (e.g. Infinities)
28
How can you edit the title of an application menu?
– Click the Edit Application (pencil) icon –Update the Title field on the form
29
Which tools can be used to create or modify a form layout?
Configure > Form Layout or – Configure > Form Design
30
What is specified in an access control list rule?
–Object and Operation being secured – Permissions required to access the object
31
What types of permissions can be configured in an access control rule?
– Roles – Conditions – Script that sets the answer variable to true or false
32
In what order are access controls evaluated?
Table-level: most specific to most general then field-level: most specific to most general
33
Which object grants access to all table records?
.None
34
Which elevated role is required to modify access control rules?
– security_admin
35
Which module is used as the first step for importing data?
– Load Data
36
What are the steps for importing data using an import set?
Load the data – Create a transform map – Transform the data – Clean up the import table
37
Which option allows you to update existing target table records when importing data from an import set?
Coalesce
38
What is defined as a series of tables containing assets and business services controlled by a company?
Configuration Management Database (CMDB)
39
What is a CI?
– Configuration Item – Can be tangible (hardware, software, servers, etc.) or intangible (business services, email, etc.)
40
Which ServiceNow product can be used to populate the CMDB?
–Discovery
41
What are the three key tables in the CMDB?
– cmdb – cmdb_ci – cmdb_rel_ci
42
What is the module used to import Word documents as articles?
Knowledge > Articles > Import Articles
43
What access does a user need to be able to import articles to a knowledge base?
– Can contribute
44
Which module is used to view knowledge content by category?
– Self Service > Knowledge
45
Which role can manage multiple knowledge bases?
– knowledge_admin
46
What tool controls the publishing and retiring process for knowledge articles?
Workflows
47
What is used to determine user access to knowledge bases or a knowledge article?
–User Criteria
48
What is created when an order is placed for a catalog item?
REQ# (Request) – RITM# (Requested Item) – SCTASK# (Service Catalog Task)
49
Which module is used to add, update, or remove catalog items?
Maintain Items
50
What is attached to a catalog item and determines the fulfillment process?
Workflow or Flow Designer Flow
51
What represents questions asked when ordering a catalog item?
– Variables
52
What represents multiple related items grouped as one request?
Order Guide
53
What appears as a simplified form to create a record in a table?
Record Producer
54
What is the name of the interface for building process automation capabilities?
Flow Designer
55
Which module is used to create or edit flow designer flows?
– Flow Designer > Designer
56
Where is the data from an action stored so it can be used in subsequent actions in the flow?
Data Pill
57
When attaching a flow to a service catalog item, which plugin needs to be activated?
Flow Designer support for the Service Catalog
58
What are the components of a Flow Designer flow?
Trigger –One or more Actions
59
Which type of scripts run on the browser?
Client-side scripts: UI Policies and Client Scripts
60
Which script runs when a record is displayed, inserted, updated, deleted, or when a table is queried?
- Business Rule
61
Does a business rule run on the client side or the server side?
- Server
62
What is used frequently to move customizations from one instance to another?
Update Sets
63
Which types of records are not captured in an update set?
- Data records
64
Is a homepage captured in an update set?
- Homepages are not automatically included, but can be manually added
65
What are the steps for applying an update set to an instance?
- Retrieve - Preview - Commit
66
Which ServiceNow product provides the ability to quickly integrate with 3 rd party applications without scripting?
- IntegrationHub
67
Which ServiceNow tool is used by developers to create custom applications?
- Studio
68
A non-administrator user who is assigned one or more permissions to develop applications is called:
- Delegated Developer
69
Which site offers help and training to ServiceNow developers?
- https://developer.servicenow.com
70
What protects applications by identifying and restricting access to available files and data?
- Application Scoping
71
How can a user display the current application scope in the banner frame?
- System Settings (gear icon) - Developer tab - Show application picker in header
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