Customer Enablement

Question 1

*AWS Certified freelancers and consulting firms can be requested thru this service.

Answer 1

AWS IQ

Question 2

• Mix of tools and technology, people and programs designed to proactively help optimize performance, lower costs and innovate faster.
• Requests range from answering best practices questions, guidance on configuration, all the way to break-fix and problem resolution.

Answer 2

AWS Support

Question 3

• Helps to operate the AWS infrastructure more efficiently and securely.
• Can augment and optimize operational capabilities in both new and existing AWS environments.

Answer 3

AWS Managed Services

Question 4

*Provides AWS credits, AWS support plan credits and training to help grow business.

Answer 4

AWS Activate for Startups

Question 5

List the 4 Support Plans

Answer 5

1) Basic
- Enhanced Technical Support - none’
- 24x7 access to customer service, documentation, whitepapers and support forums
2) Developer
- Enhanced Technical Support - Business hours email access to Cloud Support Associates
3) Business
- Enhanced Technical Support - 24x7 phone, email and chat access to Cloud Support Engineers
4) Enterprise
- Enhanced Technical Support - 24x7 phone, email and chat access to Cloud Support Engineers
- Account Assistance - Concierge Support Team