Day 2

Question 1

Home Office Address

Answer 1

3185 J Airway Ave

Costa Mesa, CA 92626

Question 2

Suggestive Selling vs. Up-Selling

Answer 2

We only practice SUGGESTIVE SELLING!

Selling that enhances the guest experience

Up-Selling - NO

Aggressively pusing items to raise check average

Question 3

Beverage tour must include…

Answer 3

1. Water service
2. Beer
   
   1. Offered in 3 different sizes
3. Cocktails
   
   1. Cocktail of the month
   2. List of cocktails
4. Wine
   
   1. Wine list on the table
   2. Wines by the glass on the 1st page
5. Ready to order?
   
   1. Come back in 2 minutes

Question 4

Menu tour must include…

Answer 4

1. Raw Bar
2. 1st in season
3. Whole Fish
4. Live in tank

Question 5

The Pre-Shift…

primary purpose

Answer 5

1. Educate
2. Communicate
3. & Motivate

Pre-shift notes are located in the kitchen on the line.

Question 6

Types of shrimp and their sizes

Answer 6

Ecuadorian 30-40

Mexican 16-20

Question 7

What types of Lobster Rolls are available?

Answer 7

1. Traditional New England Lobster Roll
   
   • 4oz “Main” (Get the real name)
     
     • Fresh Lobster tossed in a lemon mayonnaise
     • Hand Cut Fries
       
       • Blanched and double fried
2. Connecticut Style Lobster Roll
   
   • 4oz “Main” (Get the real name)
     
     • Warm fresh lobster tossed in drawn butter
     • Hand Cut Fries
       
       • Blanched and double fried

Question 8

What are the different types of seafood served in the Ciopino?

Answer 8

1. Dungeness Crab (Snow or Rock can be subbed based on availability)
2. Mussels (6)
3. Clams (2)
4. Head on Shrimp (4) size_(30-40)
5. Calamari
6. Finfish
   
   1. Salmon or Swordfish

Over bread in a tomato-white wine lobster broth

Served with Bread and rouille

Question 9

What kind of Beer is used to batter our Cod?

Answer 9

Dales Pale Ale

Question 10

What are the 3 “C”s?

Answer 10

Cold - They should be served ice Cold

Cut - The abductor muscle must be Cut

Clean - The oyster needs to be Clean of grit or any stray shell fragments

Question 11

How long will oysters grow to become market size?

Answer 11

Oysters generally spend 2, 3, or even 4 years growing to market size.

Question 12

What is Intertidal (Oysters)

Answer 12

Beach grown

Pacific Oysters

Question 13

What is Subtidal (Oysters)

Answer 13

Oyster always submerged

Easter Oysters

Question 14

What is an Oyster?

Answer 14

An oyster is a bivalve (two-shell) mollusk, like a mussel, clam, or scallop.

(The two shells are held together, opened and closed by an abductor muscle.)

Question 15

Describe the flavor of Pacific Oyster (Including Kumamoto)

Answer 15

Very Flavorful

Question 16

Describe the Brininess of Pacific Oyster (Including Kumamoto)

Answer 16

Less briny (sweeter)

Question 17

Describe the Shell of Pacific Oyster (Including Kumamoto)

Answer 17

More fluted and irregular

Question 18

Describe the Shell Thickness of Pacific Oyster (Including Kumamoto)

Answer 18

Thicker and coarser

Question 19

Describe the Shell Color of Pacific Oyster (Including Kumamoto)

Answer 19

Darker

Question 20

Describe the plumpness of Pacific Oyster (Including Kumamoto)

Answer 20

Intertidal growth will increase plumpness

Question 21

Describe the flavor of an Eastern Oyster

Answer 21

Mild

Question 22

Describe the Brininess of an Eastern Oyster

Answer 22

Very Briny

Question 23

Describe the Shell of an Eastern Oyster

Answer 23

Smoother and more uniform

Question 24

Describe the Shell Thickness of an Eastern Oyster

Answer 24

Thinner and finer

Question 25

Describe the **_color_** of an Eastern Oyster

Answer 25

lighter

Question 26

Describe the **_size_** of an Eastern Oyster

Answer 26

For both Pacific and Eastern... Depends on quantity and quality of the nutrients in the water

Question 27

Describe the size of a Pacific Oyster

Answer 27

Depends on qnty and qlty of nutrients in the water

Question 28

What are the 5 Species of Oysters?

Answer 28

1. Pacific * Most widely grown oyster in the world 2. Eastern * Far south as Gulf of Mexico all the way up through Canada 3. Kumamoto * Originally from Japan; own species * Plump buttery and delicious 4. European Flat * From France and the British Isles * A few farms in New England, Oregon & Washington 5. Olympia * A tiny oyster the size of a half dollar after 5 years of growth. * Grown on only one farm in WA lower Puget Sound

Question 29

What type of wines are good with Oysters?

Answer 29

Dry, Crisp, and Singular dimensions... Sauv Blanc Sparkling Pinot Grigio

Question 30

What type of beer are good with Oysters?

Answer 30

A cold malty beer; full body ale (guiness)

Question 31

What type of liquors are good with Oysters?

Answer 31

single demension vodka some gins & sodas

Question 32

What are the sizes of our platters?

Answer 32

1. Grand * Serves 1-2 ppl generously 2. Deluxe * Serves 3-4 ppl generously 3. King * Serves 5-7 ppl generously

Question 33

What are the bonus items on our platters?

Answer 33

Ecuadorian Shrimp & Periwinkles

Question 34

What are all the items on the King Platter?

Answer 34

MALASPINA HOLLIEWOOD LAGUNA BAY WILD LITTLENECK CLAMS longisland,newyork FARMED PERUVIAN BAY SCALLOPS FARMED PRINCE EDWARD ISLAND BLUE MUSSELS citrus pesto WILD JUMBO BROWN SHRIMP 11⁄4 lb NORTH AMERICAN HARD SHELL LOBSTER WILD OREGON DUNGENESS CRAB LARGE CHANNEL ISLANDS RED SEA URCHIN +++ Ecuadorian Shrimp Periwinkle Snails

Question 35

What are the 6 sauces that come with King Platter?

Answer 35

1. Japanese Mustard Mayo 2. Saffron Aioli 3. Miniognette 4. Grated Horseradish 5. Cocktail Sauce 6. Citrus Ponzu & Orange with King