De-escalation Flashcards by Libby Halligan

Q

What within a history are red flags for potential violent behaviour

A

hx of violent behaviour
hx of substance abuse
previous cruelty to others/animals etc

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Q

How to connect with an aggressive and/or violent person?

A

Respect personal space
Don’t provoke, establish connection
Come from a position of respect and empathy
Simple, concise communication with repetition
Identify and validate their feelings
Listen to what they are saying, reflect and summarise

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Q

A

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