definitions

Question 1

Quality control

Answer 1

Ensuring standards are met.

Question 2

Quality assurance

Answer 2

Quality built into each stage.

Question 3

Corporate image

Answer 3

Public perception of a business.

Question 4

Internal communication

Answer 4

Within the business.

Question 5

External communication

Answer 5

With customers, suppliers, media.

Question 6

Productivity

Answer 6

Output per worker.

Question 7

Stakeholder

Answer 7

Anyone affected by the business.

Question 8

Sustainability

Answer 8

Long-term resource protection.

Question 9

Ethical

Answer 9

Doing what is right and fair.

Question 10

CSR

Answer 10

Business efforts to help society.