What is the purpose of Developing the Change Management Plan?
To document the required:
- Actions
- Timelines
- Resources
What is the difference between the Change Strategy and the Change Plan?
Change Strategy defines “why” and “what”
Change Plan defines “how”
When documenting the full complexity of the Change, what six things should be considered when Developing the Change Plan?
- Change Objectives & Goals
- Steps to address change and by whom
- How to facilitate change
- Implementation, transition, and sustainment of the Change
- Dependancies of activities
- Assumptions, issues, risks
What questions should be responded to when Developing the Change Plan?
- What are the required skills?
- What technology will facilitate change?
- How will adjustment logistics be managed?
- How to measure progress on adoption of attitudes and behaviours?
What are the 8 component plans in the Change Plan?
Resource Plan
Sponsorship Plan
Stakeholder Engagement Plan
Communication Plan
Impact Assessment and Readness Plan
Learning and Development Plan
Measurement and Benefit Reaslization Plan
Sustainability Plan
What does a Resource Plan do?
Defines human, physical, and financial resources required
What are the three steps to determining Human Resources requirements when building the Resource Plan?
- Define the skills and capabilities required
- Perform gap analysis
- Draft a staffing plan
What are 6 examples of Physical Resources?
Hardware, software, infrastructure, facilities, workspace, furniture
Where are the Financial Resources for the Resource Plan ultimately managed?
In the Project Plan
What are the inputs to the Resource Plan?
- Change Management Resources, Roles, and Responsibilities Strategy
- Communication Strategy
- Learning and Development Strategy
- Change Resources Inventory
- Procurement Guidelines and Policies
What are the outputs from the Resource Plan?
Resource Plan
What does a Sponsorship Plan do?
Defines how to identify, develop, and strenghten competencies to lead change
What are three steps to build a Sponsorship Plan?
- Define Sponsor responsibilities
- Sponsor agreement on responsibilities
- Learning & Development plan for Sponsors
What are the inputs to the Sponsorship Plan?
Sponsorship Strategy
Sponsorship Alignment Assessment
Stakeholder Analysis
Sponsor Assessment
What are the outputs from the Sponsorship Plan?
Sponsorship Plan
What does the Stakeholder Engagement Plan do?
Outlines activities and metrics required to ensure Stakeholders can make the changes required or complete the steps of make the Change successful
What are some tactics to drive Stakeholder Engagement
- Formal, two-way, or informal communication
- Learning, development, or discovery activities
- Rewards, recognition, reinforcement, or consequences
What 5 considerations should be made when designing Stakeholder Engagement activities?
- Organizational Culture
- Concurrent change initiatives
- Keeping the Stakeholder’s attention
- Stakeholder needs
- Activities specific to the Change
Why should the Stakeholder engagement plan be aligned to the Sponsorship Plan?
Clear, holistic messaging occurs when Stakeholders and Sponsors communicate/receive consistent messaging
What are the inputs to the Stakeholder Engagement Plan?
Stakeholder Analysis
Stakeholder Engagement Strategy
Communication Strategy
Change Risks
What are the outputs from the Stakeholder Engagement Plan?
Stakeholder Enagement Plan
What does the Communication Plan do?
Defines audiences, information, and feedback requirements including activities for a schedule of events
What are examples of strategic communications?
- How the Change aligns to Organizational Strategy
- Why the Change is needed
- Intended outcomes and benefits
- Consequences of not changing
What are examples of a tactical communications?
- Status reports
- How-to guides for technical change
