Discipline

Question 1

8 Step Process

Answer 1

1. Friendly Greeting
2. Explain reason for meeting
3. Obtain employee explanation
4. Supervisor review (repeat explanation)
5. Explain violation
6. State plan of action
7. Review plan of action & summarize
8. Positive close

Question 2

Step 1: Greeting

Answer 2

• Set the ground rules for the discussion.
• Turn off cell phones.
• Place company out of service (if applicable).
• I will be taking notes

Question 3

Step 2: Explain Reason for meeting

Answer 3

• This may be an investigation
• This may require association representation

Question 4

Step 3: Employee explanation

Answer 4

• Ask open ended questions
• Example: “Please explain_________.” or “What happened next?”

Question 5

Step 4: Supervisor review of explanation

Answer 5

• Repeat employee’s explanation to make sure you have the accurate details
• Be receptive to corrections.
• Example: “So what you have told me is__________.” or “I want to be clear, as I understand_____________.”

Question 6

Step 5: Violation

Answer 6

• Policy
• Procedure
• Mission Statement
• Departmental Values
• Standard operating procedures of guidelines.
• You must be able to tie it to one of these

Question 7

Step 6: Plan of action

Answer 7

• State the consequences: “These actions are going to result in a ___________.”
• Corrective counseling
• Oral reprimand
• Written reprimand- formal discipline
• Additional training
• Station drill
• Loss of privileges
• No action warranted

Question 8

Step 7: Review plan of action

Answer 8

• What transpired during the meeting
• What, if any discipline will be imposed
• What will happen if future infractions occur

Question 9

Step 8: positive close

Answer 9

• This should encourage the employee Example:
• “I want you to know you are a valued employee. I am confident that you are going to get through this and I am committed to helping you do just that.
• The employee may not agree with the discipline, however, they must understand that the behavior will not be tolerated.