Dispatching Emergency Calls

Question 1

In Progress/Just Occured

Answer 1

• Phone Number of the Caller
• Location of the Emergency
• Specific Situation (Fight, Theft, Burglary, Robbery, Suspicious Activity)
• How Long Ago?
• Direction of Travel?

Ask the Caller to Hold
Start a CAD Entry

Dispatch 2 Officers
* Location (Building & Room Number, Address, Apt Number, Area)
* Situation in progress/just occured (Fight, Suspicious Activity, Disturbance, Burglary, Robbery, Theft?
* How Long Ago
* Direction of Travel
* Other info if provided
* Ask them to stand by for further information

Go back to the Caller
* Suspects:
-Name
-Male or Female
-Race
-Age
-Height & Weight
-Clothing Description
-Additional
* Vehicle:
-Make
-Model
-Color
-License
-Other

Dispatch Information

• Injuries
• Items Taken

Dispatch Information

• Identify the Caller and their Location
• Any other Details or Information as it comes in

Provide Updates to Officers as you get them

STAY ON THE LINE WITH THE CALLER UNTIL AN OFFICER ARRIVES ON THE SCENE