Diversity and Problem Solving

Question 1

What is race?

Answer 1

Used to refer to people who possess similar physical characteristics
- Skin colour
- Body structure
- Hair texture
- Facial appearance

Question 2

What is ethnicity?

Answer 2

Groups of people sharing…
- Common history and origin
- Ancestry
- Language
- Nationality
- Religion/mythology
- Physical appearance
- Culture

Question 3

What is culture?

Answer 3

a social construct
describes people with shared..
- language
- communication
- courtesies
- rituals
- roles
- customs
- relationships
- practices
- expected behaviours
- values
- thoughts
- manners of interacting

Question 4

How may smiling be viewed in other cultures?

Answer 4

• Smiling may be reserved for close acquaintances
• Smiling may be viewed as being dishonest
• Smiling may be believed to reflect lower intelligence

Question 5

How may eye contact be viewed in other cultures?

Answer 5

• In some cultures, eye contact between men and women is viewed as inappropriate
• In some cultures, direct eye contact is avoided as a sign of respect

Question 6

How may nodding be viewed in other cultures?

Answer 6

• In some countries nodding upwards indicates refusal
• Some cultures nod their head as a sign of acknowledgement, but not necessarily agreement

Question 7

Touching

Answer 7

• In some cultures, and religions, touching by a member of the opposite sex is unacceptable or frowned upon
• Explain the need for touching to the patient, and ask permission

Question 8

Personal Space

Answer 8

• South American populations tend to be more comfortable with less personal space than North Americans
• Across all cultures studied, women prefer more personal space when interacting with strangers

Question 9

link between psychological health and substance abuse

Answer 9

• According to the CMHA, by age 40 around 50% of Canadians will have or have had a mental illness
• Strong comorbidity between mental illness and substance abuse

Question 10

what are barriers to diversity and communication

Answer 10

• Stereotyping
• Lack of knowledge and understanding
• Ethnocentrism
• Use of slang terminology

Question 10

Lower levels of thinking

Answer 10

• Recall: the ability to bring to mind a large body of facts quickly
• Habit: performing a skill without thought because of repetition

Question 11

Higher levels of thinking

Answer 11

• Inquiry: processing information thoughtfully and be willing and able to recognize, explore, and challenge assumptions to make sense of complex ideas. Includes the ability to analyze, infer, explain, and reflect upon one’s work.
• Creativity: possessing the ability to conceive alternate methods of performing tasks that is more efficient or less traumatic

Question 12

steps of problem solving

Answer 12

• data collection
• data analysis
• planning
• implementation
• evaluation

Question 13

types of data

Answer 13

Subjective: anything the patient or their family tells you that is pertinent to their care
Objective: Information gathered by the technologist using measurements or their observation