documentation

Question 1

incident report

security policy

documentation must be available

reports and doxumentation

Question 2

standard operating procedures

organizations have different business objectives

operational proedures

software installation upgrades
documentation is key

Question 3

on boarding

bring a new person into the organazation

IT agreements need to be signed

create accounts

provide required IT hardware

Question 4

service level agreement (SLA)
minimum terms of services provided
-uptime, response time, etc

Question 5

knowledge base and articles

-external sources

manufacturer knowledge base
internet communities