Documentation and Processes

Question 1

What 3 types of policies are differentiated?

Answer 1

1. Organizational policies
2. System-specific policies
3. Issue-specific policies

Question 2

What are the 6 most important types of documentations?

Answer 2

• Physical Network Diagram
• Logical Network Diagram
• Wiring Diagram
• Site Surveys
• Audit & Assessment Reports
• Baseline Configuration

Question 3

What is IPAM and whats a key benefit of it?

Answer 3

IP Address Management (IPAM) is a methodology and suite of tools to plan, track and manage the IP address space. It also helps identifying unauthorized devices and suspicious traffic.

Question 4

What are the 3 common agreements?

Answer 4

• Non Disclosure Agreement (NDA): Legally binding agreement about confidentiality
• Memorandum of Understanding (MOU): Non binding agreement about who is supposed to do what.
• Service Level Agreement (SLA): Legally binding agreement about the responsibilities of a service provider.

Question 5

What are the key components of change management?

Answer 5

• Change Owner: The person who advocates for the change & is responsible for it
• Change Advisory Board (CAB): Body of representatives from different parts of the organization
• Different Stakeholders: Technical, Business & End-User based

Question 6

What are the 4 parts of configuration management?

Answer 6

• Asset Management
• Baselining
• Cable Management
• Network documentation

Question 7

What are the 4 stages of patch management?

Answer 7

1. Planning
2. Testing
3. Implementation
4. Auditing