1
Q
How is the Enterprise way compare with the traditonal way(silo)? (4)
A
- The entire organisation is considered to be a system
- All the departments are its sub-systems
- Information about all the aspects is stored centrally
- Information is available to all departments
2
Q
What purpose does Enterprise serve?
A
- Commercial Purpose or
- Social Objectives
3
Q
What is a business process?
A
A collection of activities that takes one or more kinds of input and creates an output that is of value to the customer
4
Q
List out 4 processes directly related to create and deliver product
A
- Buy (Procurement or Purchasing Process)
- Make (Production or Manufacturing Process)
- Sell (Fulfilment Process)
- Finance (Financial & Management Process)
5
Q
List out 4 processes closely related to main process
buy, make, sell , finance
A
- Design (Product Data Management Process)
- Plan (Production Planning Process -> Uses historical data and sales forecasts)
- Store (Inventory Management Process)
- Service (Customer Service Process)
6
Q
What is the Marketplace Model? List out some examples
A
- Enables the business to work as an intermediary for sellers and buyers
- Operate transactions and delivery a variety of add-on service for clients
Amazon, Uber, Alibaba.com
7
Q
What is the On-Demand Model? List out some examples
A
- Provide specific services to customer when needed
- Can be pick-up service, food ordering, groceries ordering
Grab, Netflix, Uber
8
Q
What is the Disintermediation Model? List out some examples
A
- Direct sales process from wholesalers, manufacturers and businesses
- To reduce the intermediaries that impact the total product costs
Dell, Apple, Samsumg
9
Q
What is the Subscription Model? List out some examples
A
- Selling a service via subscription (monthly/yearly)
Netfilx, Spotify, Youtube Premium
10
Q
What is the Freemium Model? List out some examples
A
- Combination of free and premium service within a single product
OneDrive, Spotify, Skype, YouTube
11
Q
What is the Virtual Good Model? List out some examples
A
- Commonly used in Video Game
- Customer with the ability to purchase virtual goods that can only exist online, such as weapons and energy in game
Facebook, Clash Royale, Valorant
12
Q
What is the Reseller Model? List out some examples
A
- Similar to Marketplace model, but the reseller delegates all the marketing efforts
- Reseller can avoid the common inventory and delivery issue
Wallmart, Amazon
13
Q
What is the Hook and Bait Model? List out some examples
A
Selling cheap price for the basic product, make profit with the compementary product
Also known as “razor and blade” “product or service”
HP, Gillete
14
Q
What is the Reverse Auction Model? List out some examples
A
Suppliers compete to win a buyer’s business, often by lowering their bids
Constructuon Companies, Real Estate Companies
15
Q
What is the Modernized Direct Sales Model?
A
Business sells products in large volumes to distributors and stores instead of the end buyers
16
Q
What is the output of Production Planning phase?
A
- Master Production Schedule
- Bill of Materials
17
Q
List out 2 main objectives of Enterprise Resource Planning(ERP)
A
- Efficient and Effective use of management resources
- Improving the efficiency of enterprise management
18
Q
Why ERP let staff felt like more work and procedures?
Common ERP Myths
A
- New skills are needed for new procedure and process
- More procedures to follow
- Transformation from old system to ERP is difficult
Give proper traning to staff can help them understand the benefits of ERP, especially automating tedious jobs
19
Q
Why ERP let staff felt like redundant and jobless?
Common ERP Myths
A
- Job redundent due to automation
Creates new job opportunities
20
Q
What new jobs that ERP provides?
Common ERP Myths
A
- Data analysis
- Process improvement specialist
- Data migration specialist
21
Q
Is it just the responsibility for management to make ERP works?
Common ERP Myths
A
No, employees have to be fully appraised, trained, satisfied and happy with the system to ensure full success
Management should monitor the implementation and operation of the system
22
Q
Why staff thinks that ERP is just for managers/decision makers?
Common ERP Myths
A
Managers and Decision-makers are major users that benefit the most
23
Q
Is ERP just for Manufacturing Organisation?
Common ERP Myths
A
No, it is enterprise-wide and not just particular segment of industry
24
Q
Is the ERP system just for the Implementation Team?
Common ERP Myths
A
No, it is every employee responsibility to use ERP system properly
25
List out expenses involved in installing ERP
| Common ERP Myths
1. Initial Cost for Purchasing Software and Hardware
2. Cost of Maintenance and Operation Cost
26
Why ERP let employees felt that it slow down the organization?
| Common ERP Myths
Take long time for implementation
## Footnote
Will improve effort by eliminates duplication and giving faster and accurate result
27
Is ERP just to impress customers?
| Common ERP Myths
No, it helps to serve customers better by acting faster, respond better and deliver high-quality products and services
28
Is it true that ERP packages will take care of everything?
| Common ERP Myths
No, ERP will not deliver the promise if the users are not using the maintaining it
29
Is it true that One ERP Package will Suit Everybody?
| Common ERP Myths
Mostly, but need to analyze before selecting and purchasing
30
Why ERP is Very Expensive? (2)
| Common ERP Myths
1. Sophisticated and High-End Tools
2. Complexity in Implementation and Managing
## Footnote
Weighted against the benefits, the money spent on ERP is well spent
31
Why are ERP market growing currently? (5)
1. **Enable Improved Business Performance** (Reduce Cycle Time, Inventory, Improve Order Fulfilment and Business Agility)
2. **Support Business Growth Requirements** (Support multiple languages and currencies, new customer/product)
3. **Provides flexible, integrated, real-time decision support**
4. **Eliminate Limitation in Legacy System**
5. **Take advantage of untapped mid-market**
32
Why Legacy System should be changed with ERP system? (4)
1. Century dating issues
2. Fragmentation of Data and Processing
3. Inflexibility to Change
4. Insupportable Technologies
33
How is Mainframe Architecture perform task?
One single powerful computer responsible for all processing
## Footnote
User connect it using terminals (without memory or processing power) -> Also known as dumb terminal
34
List out 2 advantages of Mainframe Architecture
1. Time Sharing Option (Sharing computing resources of mainframe computer among multiple users simulteneously)
2. Integrate all Enterprise Function
35
List out 2 roles in 2-Tier Client Server Architecture
1. Client
2. Server
## Footnote
Clients are responsible for application logic processing and presenting data and passing the user input back to server
36
What is the weakness of using Two-Tier Client Server Architecture?
1. All client computers run exactly the same version of the application software
2. Upgrading the application logic software to a new version can become time-consuming
37
Which architecture are the most used for ERP systems?
Three-Tier Client Server Architecture
| Presentation / Client Tier - Application Server - Database Server
## Footnote
Presentation Tier
- Uses GUI to capture user input
- Pass the request to application server
Application Tier
- Core ERP software or business logic are here
Database Tier
- Stores ERP data
38
What does Database Management System ensure?
ACID (Atomicity,Consistency,Isolation and Durability)
## Footnote
Perform Concurrency Control, Integrity Constraint Management, Data Back-Ups
39
What is important for Cloud Computing Architecture?
Reliable internet connection
## Footnote
Trusted third party to store and manage all organization information
40
List out the 12 benefits of Integrating ERP
1. Information Integration
2. Reduction of Lead time
3. On-Time Shipment
4. Reduction in Cycle Time
5. Improved Resource Utilisation
6. Better Customer Satisfaction
7. Improved Supplier Performance
8. Increased Flexibility
9. Reduced Quality Cost
10. Better Analysis and Planning Capabilities
11. Improved Information Accuracy and
12. Decision-Making Capability
41
How do ERP systems aid in the Reduction of Lead Time?
1. Automate tasks to make inventory management more efficient and effective.
2. Uses Just-In-Time manufacturing (Know the exact lead times for each and every item is important for uninterrupted production)
## Footnote
Lead Time = Time gap between order placing and receiving it
42
How Information Integration improve company efficiency
| Benefits - Information Integration
1. Leads to Better Decision-Making
2. Improving Productivity by connecting people
## Footnote
ERP can automatically update data between related business functions and component
43
How does ERP improve Resource Utilisation?
Creating an accurate, achievable production schedule
44
List out 3 measures of Customer Satisfaction
1. Include most important features
2. On time response
3. Product or Service fee from defects and performed as expected
45
How does ERP provide better customer satisfaction?
Letting customer to enjoy product or service without spending more and waiting long period of time (Can check available status, track status, make payment through single platform)
46
What ERP system ensure the capability of vendors to deliver raw materials and components on time?
Supplier Management and Control Systems
47
What does ERP systems provide to manage supplier performance? (3)
1. Manage supplier relations
2. Monitoring vendor activities
3. Managing supplier quality
48
How does ERP system increase a company flexibility? (2)
1. Making the company information available across different departments
2. Automating most process and procedures to enable company to react quickly to changing market conditions
49
List out 4 quality costs
1. Internal Failure Cost
2. External Failure Cost (Warranty, Repairs)
3. Appraisal Cost (Inspecting during arrival)
4. Prevention Cost
## Footnote
Quality improvement activities improves quality, lower quality related cost
50
What does ERP provide to reduce quality cost ? (3)
## Footnote
Quality Management System
1. Repeatable Processes
2. Root Cause Analysis
3. Continous Improvement Methods
## Footnote
Support benchmarking and use of optimal product design, process engineering and quality assurance data by all functional departments
51
How does ERP provide better analysis and planning?
Enabling comprehensive and unified management of related business function data
## Footnote
Decision Makers can get infromation to make more informed decision
52
Why ERP can improve Information Accuracy and Decision-Making Capability?
ERP eliminate the integration of the data or information from multiple isolated system
53
List out all ERP Related Technologies? (15)
1. Business Process Re-engineering
2. Business Intelligence
3. Business Analytics
4. E-Commerce
5. M-Commerce
6. Data Warehousing and Data Mining
7. Online Analytical Processing (OLAP)
8. Product Life Cycle Management (PLM)
9. Supply Chain Management (SCM)
10. Customer Relationship Management (CRM)
11. Geographical Information Systems (GIS)
12. Intranets and Extranets
13. Electronic Data Interchange (EDI)
14. Digital Cash
15. Cryptography
54
What does Business Processing Re-Engineering (BPR) do?
Redesign of business process to improve key performance (cost, quality, service, speed)
55
What is Business Intelligence?
Application of **Human Cognitive faculties** and **Artifical Intelligence** to management and decision support in different business problems
56
Which data management system is designed to support business intelligence (BI) activities?
Data Warehouse
## Footnote
Data Warehouse contains large amount of historical data that is from wide range of sources (log files, transaction applications)
57
What does Business Intelligence reveals?
1. The position of firm in comparison to its competitors
2. Changes in customer behavior and spending patters
3. The capabilities of the firm
4. Market conditions, future trends
5. Social, regulatory and political environment
6. What are competitors are doing
58
What is Business Analytics(BA)?
The practice of iterative, methodical exploration of an organisation's data with emphasis on statistical analysis
59
List out 4 BA uses
1. Exploring data to find new patterns and relationships using data mining
2. Explaining why a certain result occurred with statistical analysis and quantitative analysis
3. Experimenting to test previous decion using A/B or split testing
4. Forecasting future results with predictive modeling
60
What is E-Commerce? List out 4 types of E-Comerce
Any kind of commercial transaction that is facilitated through internet
- Business to Business (B2B)
- Business to Consumer (B2C)
- Consumer to Business (C2B)
- Consumer to Consumer (C2C)
## Footnote
Integrate communication, data maangement and security service
61
List out 4 fields that E-Commerce includes
1. Technical Areas (Networking, Security)
2. Business Areas (Procurement, Purchasing, Production)
3. Legal Aspects (Information Privacy, Taxation)
4. Financial Aspects (Credit Card Payment/ Processing)
62
What is M-Commerce?
Involved online transactions through wireless handled devices such as smartphones and tablets
63
List out 4 unique characteristics of Data Warehousing
1. Subject-Oriented (Analyze data with a particular subject)
2. Integrated
3. Nonvolatile (Data won't change)
4. Time-Variant (Look at change over time)
64
What is Data Mart?
A subset of data warehouse focused on a particular line of business, dapartment or subject area
65
Airline uses what part of Data Warehousing?
Operations and Marketing
66
Apparel uses what part of Data Warehousing?
Distribution and Marketing
67
Banking uses what part of Data Warehousing?
Product Development, Operations and Marketing
68
Government uses what part of Data Warehousing?
Operations
69
Retail Chain uses what part of Data Warehousing?
Distribution and Marketing
70
What is Online Analytical Processing (OLAP)?
A computing method that enables users to easily and selectively extract and query data in order to analyze it from different points of view
## Footnote
Data is collected from multiple data sources and stored in data warehouses then clean and organized into data cubes
71
List out 6 common use cases for Online Analytical Processing (OLAP)
1. Sales and Marketing Analysis
2. Financial Reporting and Consolidation
3. Budget Planning
4. Product Profitability and Pricing Analysis
5. Manpower Planning
6. Quality Analysis
72
List out all stages in Product Life Cycle Management (PLM)
1. Introduction
2. Growth
3. Maturity
4. Declide
## Footnote
Determined by Sales (Growth - Have a Growth in Sales)
73
What is the functions of Supply Chain Management(SCM) ? (3)
1. **Procurement** of Materials
2. **Transformation** of Materials into Products
3. **Distribute** products to customer
74
List out 3 major components of Supply Chain
## Footnote
It serve as network through with the supply chain's 4 intricsic flows (Flow can be in Upstream, Internal,Downstream)
1. Upstream
2. Internal
3. Downstream
75
List out 4 intrinsic flows of supply chain
1. Material Flow
* Raw Materials at Beginning
* Finished Products at the End
2. Information Flow
- Demand Information Flow, Forecasting Information Flow, Product and Information Flow
- To Upstreams and Downstreams
3. Financial Flow ( Money Flow )
4. Commercial Flow
- Ownership changes when the material flow through the supply chain
76
What does Customer Relationship Management (CRM) includes? (8)
1. Identify factors important to clients
2. Promote a customer-oriented philosophy
3. Adopt customer-based measures
4. Develop end-to-end processes to serve customers
5. Provide successful customer support
6. Handle customer complaints
7. Track all aspects of sales
8. Create a holistic view of customers' sales and service information
77
List out 3 types of CRM
1. Operational CRM
* Provide front / back-end support for sales and marketing, administrative personnel or customer-service processes
2. Analytical CRM
* Provide analysis tools for data gathered during Operational Process
* Create better relationship and experience with clients or end-users
3. Collaborative CRM
* Interaction between organization and customer
78
List out 4 delivery process from CRM
1. **Campaign Management** (Generate potential clients "leads" for organization)
2. **Sales Management** (Converting potential clients "leads" into potential customer)
3. **Service Management** (Provide onging support for client and assists in operation of purchased product of service)
4. **Complaint Management** (Improve customer satisfaction by directly addressing the complaint and provide a continuous improvement process)
## Footnote
Used in Operational CRM
79
List out 2 support processes for CRM
1. **Market Research** (Focus on design, collection, analysis and reporting of data)
2. **Loyalty Management** (Optimize the duration and intensity of relationships with customers)
## Footnote
Used in Operational CRM
80
List out 3 CRM Analysis Processes
1. **Lead Management** (Organizing and Prioritizing contacts with prospective customers)
2. **Customer Profiling** (Create a marketing profile by observing buying patterns, demographics, buying and communication preferences )
3. **Feedback Management** (Analyzes customer information collected by Delivery and Support Process)
## Footnote
Used in Operational CRM
81
What is a Geographical Information System? (GIS)
Computer-based tool for mapping and anlysing things that exist as well as events that happen on earth
82
List out 3 features that Geographical Information Systems (GIS) provide
1. Find the shortest route to deliver the goods
2. To compare transport cost
3. Best route for delivery vehicle
83
List out 6 common ERP business modules
1. Finance
2. Manufacturing and Production Planning
3. Sales and Distribution
4. Plant Maintenance
5. Quality Management
6. Material Management
84
What module is the core of many ERP software system?
Financial Module
## Footnote
Money or fund is needed for business
85
List out 7 objectives for Financial Module
1. Improve forecasting and planning accuracy
2. Enhance core financial capabilities and generate accurate reports in real time
3. Capture processes from different applications
4. Reduce Cost of Goods Sold and maximize profitability
5. Make management accounting information available through role-based portals
6. Collect, assign and analyze costs by project, order, cost center or business process
86
List out 6 sub-systems from the Financial Module
1. Financial Accounting (Bookeeping)
2. Investment Management (Investment Planning/Budgeting/Controlling)
3. Controlling (Cost controlling, profitability analysis)
4. Treasury (Cash/Treasury Management, Market Risk Management)
5. Enterprise Controlling (Business Planning and Budget, Profit Centre Accounting)
87
List out 2 manufacturing methods from the Manufacturing/Production Module
1. Make-To-Stock
2. Make-To-Order (Manufactured for a particular customer)
88
List out 10 sub-systems for Manufacturing/Production Module
1. Material and Capacity Planning
2. Shop Floor Control
3. Quality Management
4. JIT/Repetitive Manufacturing
5. Cost Management
6. Engineering Data Management
7. Engineering Change Control
8. Configuration Management
9. Serialisation/Lot Control
10. Tooling
89
List out 5 sub-systems for Human Resource Module
1. Personnel Management
2. Payroll Accounting
3. Personnel Developing
4. Organizational Management (Job Description)
5. Time Management(Shift Planning)
## Footnote
Process of acquiring, deploying and developing people for organizational success, sometimes called as Human Capital Management (HCM)
90
List out 5 sub-systems for Plant Maintenance Module
1. Preventive Maintenance Control
2. Equipment Tracking
3. Component Tracking
4. Plant Maintenance Calibration Tracking
5. Plant Maintenance Warrantly Claims Tracking
## Footnote
Ensure equiment is reliable to production processes by providing technical and business reports and various presentation options to recognise the weak point within technical system
91
List out 5 sub-systems from Materials Management Modules
1. Pre-Purchasing Activities
2. Purchasing
3. Vendor Evaluation
4. Inventory Management
5. Invoice Verification and Material Insepction
92
List out 3 objectives of Materials Management Module
1. Streamline and Optimise the flow of material
2. Maintain high levels of suppliers and customer satisfaction
3. Rely on single, complete and integrated solution
93
List out 3 main activities in Quality Management
1. Quality Planning (Quality and Inspection Planning)
2. Quality Assurance (Use proper inspection plan)
3. Quality Control
94
List out 9 sub-systems of Marketing Module
1. Marketing Resource Management
2. Segment and List Management
3. Campaign Management
4. Email Marketing
5. Trade Promotion Management
6. Lead Management
7. Marketing Analytics
8. Web-based Marketing Surveys
9. Self-service Portal
95
List out 9 sub-systems of Sales, Distribution and Service Module
1. Master Data Management
2. Order Management
3. Warehouse Management
4. Shipping
5. Billing
6. Pricing
7. Sales Support
8. Transportation
9. Foreign Trade
96
List out 3 objectives of Sales, Distribution and Service Module
1. Manage complete sales order lifecycle (Order Creation > Importing > Picking > Shipping)
2. Deliver orders on time and improve customer satisfaction
3. Streamline processes and reduce operational costs
97
List out 11 best practices for ERP software selection
1. Know the Requirements
2. Make sure Vendor Competencies match the requirements
3. Insist on Demos
4. Check Vendors Training and Support Resources
5. Treat ERP project as a configuration-management project
6. Enlist the aid of consultants
7. Do not skimp then allocating resources
8. Identify both Industry-Specific and General ERP packages
9. Include a Software-as-a-Service solution in your assessment
10. Plan for future
11. Buy only the modules you need
12. Calculate the true total cost of ownership of each ERP offering
13. Insist on a thorough demonstration of the ERP solution
14. Take advantage of your peers feedback on ERP
98
What must the Vendor provide when providing ERP Package? (3)
1. Provide implementation and post-implementation support
2. Commit to train the company employees
3. Policy and Practices regarding updates, versions, etc.
99
List out 5 types of Transition Strategies
1. Big Bang
2. Phased
3. Parallel
4. Process Line
5. Hybrid
100
What is the seldom used transition strategies and why?
1. Big Bang Strategy (Direct Cut-Off)
Reasons Not Recommended
1. Consumes too many resources to support the go-live of the ERP system
2. High failure rate especially without careful preparating and planning
101
What is the benefits of using Big Bang Strategy?
1. Overall cost implementatioon is less
2. Eliminates all sequencing and decision-making of implementation one module at a time
3. Creates a strong central focus for all the ERP team members
4. Can avoid complex integration issue
102
List out 3 Big Bang Variants
1. Mini Big Bang Strategy (Breaks big bang into 2 or more section, each consists several modules)
2. Mega Big Bang Strategy
3. Multi Big Bang Strategy (used in multiple facilities or divisions by centralised information technology group
103
When are Phased Implementation suitable?
Suitable for companies that do not share many common process across departments or business units
| Also known as modular impementation
## Footnote
Implements one functional module at a time in sequential order
104
List out 3 disadvantages of Phased Implementation
1. Large amount of resource for interface programs for legacy system and new ERP system
2. Overall cost and time implement is usually higher
3. Higher turnover rate can also be expected dur to lenghty duration
105
List out 4 advantages of Phased Implementation
1. Allows companies to implement one functional module at a time before another is attempted
2. More comfortable approach
3. Total number of resources needed at any given point in time may be less
4. Additional flexibility may be gained in the scheduling of people
106
Which implementation provides the most realistic number-to-number comparions to validate that the new ERP system is performing the necessary business process flows?
Parallel Implementation
| Good recovery options in case something goes wrong
## Footnote
Keeps both the legacy system and the new ERp system active simulteneously
107
List out the strategy that Hybrid Transition Strategy combines (3)
1. Phased
2. Parallel
3. Process line
## Footnote
More flexible in adapting to specific needs of the situation
108
What does Process Line Transition Strategy do?
Breaks implementation strategy to manage parallel business process flows or product lines
## Footnote
Usuall the smaller process line go first to ensure higher success and more confident and trust to the ERP system
109
List out 5 process that is included in ERP System Implementation
1. Deploying the ERP software
2. Configuration to align with the organization's business process
3. Migrating data
4. User training
5. Transitioning to the new system
110
List out 6 success factor for ERP implementation
## Footnote
Foundamental Strategy -> Ensure ERP is correctly motivated, planned and aligned with the organization needs
1. Understand the reason of the ERP implementation
* Business Objective is most important factor
2. Project Planning
* Set project goals, cost estimation
* Offers the opportunity to re-evaluate the project in detail
3. Plan up front
* Let vendor understand the business requirements
4. Focus first on business processes and requirements
5. Align the organization on the true destination
* Focus on communicating, managing expectations and top management support
6. ERP must be driven by a business case
* Improving specific business metrics (improved cash flow, faster hiring, reduced cost)
111
List out 4 success factor for ERP implementation
## Footnote
Project Governance and Executive Commitment -> Addresses leadership, management structure, and ongoing commitment
1. Strong project management and resource commitment
2. Commitment from company executives
3. Apply planning and program management practices throughout the program life-cycle
4. Focus on capabilities and benefits, not just going live
112
List out 3 success factor for ERP implementation
## Footnote
System and Technical Setup -> Technical decisions and data handling processes that form the backbone of the ERP system implementation
1. Architectural Design (Choice of middleware, interface software or programming languages that impact implementation cost and release date)
2. Data Requirements
3. Data Conversion
113
List out 3 success factor for ERP implementation
## Footnote
People, Process, and Change Management -> Human element, ensuring users are prepared, trained, and motivated to adopt the new system and processes.
1. Ensure adequate training and change management
2. Achieve balanced people, process and technology changes across all areas
3. Transition project roles to a way of life
114
List out 4 future trends of ERP for Deployment Architecture and Structure
## Footnote
Focuses on how the ERP system is hosted, structured, and deployed across an organization, emphasizing flexibility and specialized needs.
1. The future of Cloud heats up
2. Industry clouds are on the rise
3. Composable ERP
4. Two-Tier ERP
115
List out 4 future trends of ERP for Intelligent Automation and Data
## Footnote
Focuses on enhancing the ERP system's internal capabilities using smart technologies to automate processes and generate deeper insights.
1. Integration with AI and IoT
2. More powerful ERP analytics
3. Hyperautomation
4. ERP drives more sustainable operations
116
List out 3 future trends of ERP for User Experience and Collaboration
1. Mobile ERP evolves into multive-device experience
2. Personalisation
3. Collaborative ERP
Enterprise Systems
flashcards
Decks in class (10)
# Cards
-
Chp 2 : Enterprise and Business Process43
-
Chp 3 - ERP ( Part 1 )35
-
Chp 4 - ERP(4)35
-
Chp 5 - ERP and Related Technologies ( Part 1 )35
-
Chp 6 - ERP and Related Technologies ( Part 2 )13
-
Chp 7 - Business Modules of an ERP Package25
-
Chp 8 - ERP Package Selection and Implementation31
-
Chp 9 - Success ERP Implementation25
-
Chp 10 - Future of Directions and Trends in ERP20
-
Enterprise Important Points116
