ENUMERATION

Question 1

STAFFING PROCEDURE

Answer 1

1. Human Resource Planning
2. Recruitment
3. Selection
4. Induction and Orientation
5. Training and Development
6. Performance Appraisal
7. Employment decision
8. Separation

Question 2

HUMAN RESOURCE PLANNING ACTIVITIES

Answer 2

1. Forecasting
2. Programming
3. Evaluation and Control

Question 3

METHODS OF FORECASTING

Answer 3

1. TIME SERIES METHOD
2. EXPLANATORY OR CASUAL MODELS
3. MONITORING METHODS

Question 4

3 MAJOR TYPES OF EXPLANATORY MODELS

Answer 4

1. Regression Model
2. Econometric Models
3. Leading Indicators

Question 5

SOURCE OF APPLICANTS

Answer 5

1. Organizations Current Employees
2. Newspaper Advertising
3. Schools
4. Referrals From Employees
5. Recruitment Firms
6. Competitors

Question 6

WAYS OF DETERMINING THE QUALIFICATIONS OF A JOB CANDIDATE

Answer 6

1. Application Blanks
2. references
3. Interviews
4. Testing

Question 7

TYPES OF TEST

Answer 7

1. Psychological Test
   a) Aptitude Test
   b) Performance Test
   c) Personality Test
   d) Interest Test
2. Physical Examination

Question 8

TRAINING PROGRAM FOR NON-MANAGERS

Answer 8

1. On-The-Job-Training
2. Vestibule school
3. Apprenticeship Program
4. Special Courses

Question 9

TRAINING PROGRAM FOR MANAGERS

Answer 9

1. In-Basket
2. Management Games
3. Case Studies

Question 10

METHODS OF DEVELOPING INTERPERSONAL COMPETENCE OF THE MANAGER

Answer 10

1. Role-Playing
2. Behavior Modeling
3. Sensitivity Training
4. Transactional Analysis

Question 11

METHODS OF ACQUIRING KNOWLEDGE ABOUT THE ACTUAL JOB

Answer 11

1. On-The-Job-Experience
2. Coaching
3. Understudying

Question 12

ORGANIZATIONAL KNOWLEDGE

Answer 12

1. Position Rotation
2. Multiple Management

Question 13

WAYS OF APPRAISING PERFORMANCE

Answer 13

1. Rating Scale Method
2. Essay Method
3. Management by Objectives Method
4. Assessment Center Method
5. Checklist Method
6. Work Standard Method
7. Ranking Method
8. Critical-Incident Method

Question 14

EMPLOYMENT DECISION

Answer 14

1. Monetary Rewards
2. Promotion
3. Transfer
4. Devotion

Question 15

FUNCTIONS OF COMMUNICATION

Answer 15

1. Information Function
2. Motivation Function
3. Control Function
4. Emotive Function

Question 16

COMMUNICATION PROCESS

Answer 16

-DEVEOP AN IDEA
-ENCODE
-TRANSMIT
-RECIEVE
-DECODE
-ACCEPT
-USE
-PROVIDE FEEDBACK

Question 17

FORMS OF COMMUNICATION

Answer 17

1. Verbal
   -oral
   -written
2. Non-Verbal

Question 18

BARRIERS OF COMMUNICATION

Answer 18

1. Personal Barriers
2. Physical Barriers
3. Semantic Barriers

Question 19

OVERCOMING BARRIERS IN COMMUNICATION

Answer 19

1. use feedback
2. repeat message
3. use multiple channels
4. use simplified language

Question 20

TECHNIQUES FOR COMMUNICATING IN ORGANIZATIONS

Answer 20

-DOWNWARD COMMUNICATION
-UPWARD COMMUNCATION
- HORIZONTAL COMMUNICATION

Question 21

TECHNIQUES USED IN DOWNWARD COMMUNICATION

Answer 21

1. Letters
2. Meetings Telephones
3. Manuals
4. handbooks
5. newsletters

Question 22

TECHNIQUES USED IN UPWARD COMMUNICATION

Answer 22

1. formal grievance procedure
2. employee attitudes and opinion survey
3. suggestion system
4. open-door policy
5. informal gripe session
6. task forces
7. exit interview

Question 23

MANAGEMENT INFORMATION SYSTEM

Answer 23

1.MANUFACTURING
2.FINANCE
3.ENGINEERING
4.MARKETING
5.PERSONNEL
6.RESEARCH AND DEVELOPMENT

Question 24

PURPOSES OF MANAGEMENT INFORMATION SYSTEM

Answer 24

1. to provide basis
2. to automate routine clerical operation
   3.to assist managers
   4.to provide information

Question 25

FACTORS CONTRIBUTING TO MOTIVATION

Answer 25

1. willingness to do a job 2. self-confidence in carrying a task 3. needs satisfaction

Question 26

THEORIES OF MOTIVATION

Answer 26

1. Maslow's Needs Hierarchy Theory 2. Herzberg's two-factor Theory 3. Expectancy Theory 4. Goal Setting Theory

Question 27

MASLOW'S HIERARCY OF NEEDS

Answer 27

1. Physiological Needs 2. Security Needs 3. Social Needs 4. Esteem Needs 5. Self-actualization Needs

Question 28

SATISFIERS OR MOTIVATION FACTORS

Answer 28

achievement recognition work itself responsibility advancement and growth

Question 29

DISSATISFIERS OR HYGIENE FACTORS

Answer 29

company policy and administration supervision relationship with peers relationship with supervisor work conditions salary personal life status security

Question 30

COMPONENTS OF GOAL SETTING MODEL

Answer 30

1. goal content 2. goal commitment 3. work behavior 4. feedback aspect

Question 31

TECHNIQUES OF MOTIVATION

Answer 31

1. motivation through job design 2. motivation through rewards 3. motivation through employee participation 4. other motivation technique for diverge work force

Question 32

REMEDIES FOR FITTING PEOPLE TO JOB

Answer 32

-realistic job preview - job rotation - limited exposure

Question 33

FITTING JOBS TO PEOPLE

Answer 33

- job enlargement -job enrichment

Question 34

motivating through rewards

Answer 34

EXTRINSIC INTRINSIC REWARDS

Question 35

SPECIFIC ACTIVIES IDENTIFIED WHERE EMPLOYEES MAY PARTICIPATE

Answer 35

1. setting goals 2. making decisions 3. solving problems 4. designing and implementing organizational changes

Question 36

APPROACHES TO PARTICIPATION

Answer 36

1. Quality Control Circle 2. Self-managed teams

Question 37

OTHER MOTIVATION TECHNIQUES

Answer 37

flexible work schedule family support services sabbaticals

Question 38

BASES OF POWER

Answer 38

1. legitimate power 2. reward power 3. coercive power 4. referent power 5. expert power

Question 39

TRAITS OF EFFECTIVE LEADERS

Answer 39

1. high level of personal drive 2. the desire to lead 3. personal integrity 4. self-confidence 5. analytical ability or judgement 6. knowledge of company, industry, and technology 7. charisma 8. creativity 9. flexibility

Question 40

LEADERSHIP SKILLS

Answer 40

1. technical skills 2. human skills 3. conceptual skills

Question 41

WAYS LEADERS USES POWER

Answer 41

1. autocratic leaders 2. participative leader 3. free-rein leaders

Question 42

WAY LEADERS APPROACH PEOPLE

Answer 42

1. POSITIVE LEADERSHIP 2. NEGATIVE LEADERSHIP

Question 43

LEADERS ORIENTATION TOWARD TASKS AND PEOPLE

Answer 43

1. employee orientation 2. task orientation

Question 44

CONTIGENCY APPROACHES TO LEADERSHIP STYLE

Answer 44

1. Fiedler's contingency model 2. Hersey's and Blanchard's Situation Leadership Model 3. Path-goal model of Leadership 4. Vroom's Decision Making Model

Question 45

LEADERSHIP STYLES APPROPRIATE FOR VARIOUS MATURITY LEVEL OF SUBBORDINATES

Answer 45

STYLE 1: Directing STYLE 2: Coaching STYLE3: Supporting STYLE 4: Delegating

Question 46

LEADERSHIP STYLES WHICH MAY BE USED BY PATH-GOAL PROPONENTS

Answer 46

1. Directive Leadership 2. Supportive Leadership 3. Participative leadership 4. Achievement-oriented Leadership