1
Q
TYPES OF QUALITY CONTROL - 2
A
- INTERNAL QUALITY CONTROL
- EXTERNAL QUALITY CONTROL
2
Q
QUALITY CONTROLS FOR VARYING METHODS - 3
A
- QUANTITATIVE EXAMINATIONS
- QUALITATIVE EXAMINATIONS
- SEMIQUANTITATIVE EXAMINATIONS
3
Q
CHARACTERISTICS OF CONTROL MATERIALS - 3
A
- CONTROLS MUST BE APPROPRIATE TO THE TARGETED DIAGNOSTIC TEST
- THE AMOUNT OF THE ANALYTE PRESENT IN THE CONTROLS SHOULD BE CLOSE TO THE MEDICAL DECISION POINTS OF THE TESTS
- CONTROLS SHOULD HAVE THE SAME MATRIX AS PATIENT SAMPLE
4
Q
MEASURES OF CENTRAL TENDENCY - 3
A
- MEAN
- MEDIAN
- MODE
5
Q
TYPES OF ERROR - 2
A
- RANDOM ERROR
- SYSTEMATIC ERROR
6
Q
ORGANIZATIONS OFFER REFERENCES STRAINS - 3
A
- AMERICAN TYPE CULTURE COLLECTION (ATCC)
- NATIONAL COLLECTION OF TYPE CULTURE (NCTC)
- PASTEUR INSTITUTE COLLECTION (CIP)
7
Q
QUALITY CONTROL OF MICROBIOLOGICAL MEDIA - 5
A
- STERILITY - INCUBATE OVERNIGHT BEFORE USE
- APPEARANCE - CHECK FOR ITS TURBID, DRYNESS, EVENNESS OF LAYERS, ABNORMAL COLOR
- pH
- ABILITY TO SUPPORT GROWTH - USING STOCK ORGANISMS
- ABILITY TO YIELD APPROPRIATE BIOCHEMICAL RESULTS
8
Q
TYPES OF SOURCES CONTROL MATERIAL - 4
A
- FROZEN
- FREEZE-DRIED / CHEMICALLY PRESERVED
- ASSAYED CONTROLS
- UNASSAYED / IN-HOUSE
9
Q
SAMPLE MANAGEMENT COMPONENTS - 6
A
- INFORMATION NEEDED ON THE REQUISITIONS OR FORMS
- HANDLING URGENT REQUESTS
- COLLECTION, LABELLING, PRESERVATION, TRANSPORT
- SAFETY PRACTICES
- EVALUATING, PROCESSING, TRACKING SAMPLE
- STORAGE, RETENTION, DISPOSAL
-
10
Q
TEST REQUISITION - 6
A
- PATIENT INFORMATION
- TEST REQUESTED
- TIME AND DATE OF COLLECTION
- SOURCES OF SAMPLE, WHEN APPROPRIATE
- CLINICAL DATE, WHEN INDICATED
- CONTACT INFORMATION OF THE HEALTH CARE PROVIDER REQUESTING THE TEST
11
Q
SAMPLE COLLECTION REQUIREMENTS - 6
A
- PATIENT PREPARATION
- PATIENT IDENTIFICATION
- TYPE OF SAMPLE REQUESTED
- TYPE OF CONTAINER
- SAMPLE LABELLING
- SPECIAL HANDLING
12
Q
IMPROPER COLLECTION OF THE SAMPLE - 7
A
- DELAYS IN REPORTING TESTS RESULTS
- UNNECESSARY REDRAWS/RETESTS
- DECREASED CUSTOMER SATISFACTION
- INCREASED COSTS
- INCORRECT DIAGNOSED OR TREATMENT
- INJURY
- DEATH
13
Q
REJECTION OF SAMPLES - 10
A
- UNLABELED SAMPLE
- BROKEN / LEAKED TUBE / CONTAINER
- INSUFFICIENT PATIENT INFORMATION
- SAMPLE LABEL AND PATIENT NAME ON THE TEST REQUEST FORM DO NOT MATCH
- HAEMOLYSED SAMPLE
- NON-FASTING SAMPLE FOR TEST THAT REQUIRE FASTING
- SAMPLE COLLECTED ON THE WRONG TUBE / CONTAINER
- INADEQUATE VOLUME FOR THE QUANTITY OF PRESERVATIVE
- INSUFFICIENT QUANTITY FOR THE TEST REQUESTED
- PROLONGED TRANSPORT TIME / OTHER POOR HANDLING DURING TRANSPORT
14
Q
REGULATIONS FOR TRANSPORTING SAMPLES - 4
A
- NATIONAL TRANSPORT REGULATIONS
- INTERNATIONAL CIVIL AVIATION ORGANIZATION (ICAO)
- RAIL AND ROAD TRAFFIC AGENCIES
- POSTAL SERVICES
15
Q
PACKAGING REQUIREMENTS - 3
A
- PRIMARY CONTAINER
- SECONDARY CONTAINER
- OUTER CONTAINER
16
Q
ELEMENTS OF MOTIVATIONS - 3
A
- SOME PEOPLE RESPOND TO CONCRETE REWARDS SUCH AS BONUSES AND PRAISE
- SOME PEOPLE RESPOND BEST TO FLEXIBLE WORK SCHEDULE THAT FIT THEIR RESPONSIBILITIES TO HOME AND CHILDREN
- MOST PEOPLE RESPOND TO RECOGNITION AND FEELING THAT THEY ARE AN INTEGRAL PART OF THE HEALTH CARE TEAN
17
Q
PERSONNEL POLICIES - 4
A
- ETHICS
- CONFIDENTIALITY
- EMPLOYEE BENEFITS
- WORK SCHEDULE
18
Q
REASONS FOR TRAINING AND CONTINUING EDUCATION - 3
A
- ACHIEVE QUALITY PRACTICES IN THE LABORATORY
- HELP STAFF ACHIEVE PERSONAL CAREER GOALS
- IMPROVE THE ORGANIZATION’S CAPABILITIES
19
Q
CAUSES OF POOR PERFORMANCE - 8
A
- DISTRACTIONS
- EXCESSIVE WORKLOAD THAT PRESSURES THE EMPLOYEE
- INSUFFICIENT INITIAL ORIENTATION
- RESISTANCE TO CHANGE
- COMPROMISED SAMPLE
- ABSENCE OF SOPs / FAILURE TO UPDATE THEM
- POOR WRITTEN PROCEDURES
- JOB DESCRIPTION THAT ARE NOT CLEAR
20
Q
PRE-EXAMINATION ERRORS
- 5
A
- COLLECTING THE WRONG SAMPLE
- MISLABELLING OR FAILING TO LABEL THE SAMPLE
- STORING THE SAMPLE INCORRECTLY PRIOR TO TESTING SO THAT THE SAMPLE DETERIORATES
- TRANSPORTING THE SAMPLE UNDER CONDITIONS THAT DAMAGE THE SAMPLE OR THAT ENDANGER STAFF AND PUBLIC SAFETY
- DAMAGING THE REAGENT OR TEST KITS BY STORING THEM IMPROPERLY
21
Q
EXAMINATION ERRORS - 4
A
- FAILURE TO FOLLOW AN ESTABLISHED ALGORITHM
- REPORTING OF RESULTS WHEN QUALITY CONTROL MATERIAL TESTS OUT OF RANGE
- INCORRECT MEASURING OF THE SAMPLE OR REAGENTS
- USING REAGENTS THAT HAVE BEEN IMPROPERLY STORED OR AFTER THEIR EXPIRATION DATE
22
Q
POST - EXAMINATION ERRORS - 5
A
- MAKING A TRANSCRIPTION ERROR WHEN PREPARING A REPORT
- PRODUCING A REPORT THAT IS ILLEGIBLE
- SENDING THE REPORT TO THE WRONG LOCATION
- FAILURE TO SEND THE REPORT
23
Q
PERSONNEL POLICIES - 4
A
- ETHICS
- CONFIDENTIALITY
- EMPLOYEE BENEFITS
- WORK SCHEDULE
24
Q
REASONS FOR TRAINING AND CONTINUING EDUCATION - 3
A
- ACHIEVE QUALITY PRACTICES IN THE LABORATORY, AND PRODUCE ACCURATE, RELIABLE, AND TIMELY TEST RESULTS
- HELPS THE STAFF ACHIEVE PERSONAL CAREER GOALS
- IMPROVES THE ORGANIZATION’S CAPABILITIES AND ACHIEVEMENT OF QUALITY OBJECTIVES
25
GOOD CUSTOMER SERVICE PROVIDES - 3
- VALUABLE INFORMATION FOR BEST PATIENT CARE
- VALUABLE INFORMATION TO IMPROVE SURVEILLANCE AND OTHER HEALTH CARE ACTIONS
- A PROFESSIONAL IMAGE FOR THE LABORATORY
26
CAUSES OF POOR PERFORMANCE
- DISTRACTION
- EXCESSIVE WORKLOAD THAT PRESSURE OR HURRY THE EMPLOYEE
- RESISTANCE TO CHANGE
- INSUFFICIENT INITIAL ORIENTATION OR TRAINING
- ABSENCE OF SOPs
- POOR WRITTEN PROCEDURE
- JOB DESCRIPTION THAT ARE NOT CLEAR
27
PERSONNEL INFORMATION - 11
- EMPLOYMENT DETAILS
- ORIGINAL APPLICATION AND RESUME
- TESTS THAT EMPLOYEES ARE AUTHORIZED TO PERFORM
- JOB DESCRIPTION
- BOTH ORIGINAL AND SUBSEQUENT COMPETENCY ASSESSMENT
- CONTINUING EDUCATION PROGRAMMES ATTENDED
- PERSONAL ACTIONS - CORRECTIVE, DISCIPLINARY
- LEAVE RECORDS
- HEALTH INFORMATION
- PERFORMANCE APPRAISAL
- EMERGENCY CONTACT INFORMATION
