Why are learning styles important?
Learners have different ways they learn best, if you incorporate as many different learning styles as possible into your session you will have increased productivity
Name the different learning styles
Kinaesthetic – you gain knowledge through direct experience and practice
Auditory – you absorb information when it is shared out loud
Visual – assimilate information when it is presented as an image
Reading & Writing – you absorb information through reading and writing
Give an example of how you have incorporated different learning styles into Application training
Kinaesthetic – the delegate has a chance to complete tasks such as sharing their screen and changing their background during the session
Auditory & Visual – the session is delivered virtually via a demonstration type session, so they can watch and listen to what is happening
Reading & Writing – a quick reference guide is sent after the session with links of how to find more information on the application training
What are the 5 conflict handling modes?
Competing, collaborating, compromising, avoiding, accommodation
How would you evaluate a project/training session?
I would evaluate using the Kirkpatrick model
Explain what level 1 of the Kirkpatrick model is
Level 1 is used to measure reaction
Explain what level 2 of the Kirkpatrick model is
Level 2 is used to measure learning
Explain what level 3 of the Kirkpatrick model is
Level 3 is used to check behaviour
Explain what level 4 of the Kirkpatrick model is
Level 4 is used to measure results
Explain what level 5 of the Kirkpatrick Model is
Level 5 is used to measure the return of investment
- This level advises how to calculate return of investment using data gathered from level 4
What are the 3 different learning channels?
Face to face, digital or blended
Explain the face-to-face channel and how you can use it to contribute to effective learning
Face to face is classroom teaching
Explain the digital channel and how you can use it to contribute to effective learning
Digital is eLearning or watching videos online. In recent months this has also included virtual training
Explain the blended channel and how you can use it to contribute to effective learning
Blended can be a combination of approaches such as face to face and eLearning
What is diversity and inclusion?
Diversity relates to the differences in people and inclusion is where those differences are seen as a benefit.
Equality Act 2010 was introduced to stop discrimination
Diversity recognises that, though people have things in common with each other, they are also different many ways. Inclusion is where those differences are seen as a benefit, and where perspectives and differences are shared, leading to better decisions.
The Equality Act 2010 legally protects people from discrimination in the workplace and wider society.
Diversity and inclusion within L&D is to make sure that the participation of diverse individuals is equal
Describe how diversity and inclusion influences the planning and delivery of learning and development interventions
What does your organisation do and what is the sector it operates in?
I work for Blackpool Teaching Hospitals NHS Foundation Trust which operates in the public sector. The Trust provides healthcare to members of the public in and around the Fylde coast.
What is the structure of your organisation?
The structures are different depending on which department you are in, my structure is:
At the top
- Chief Executive – Kevin McGee
- The director of Finance and HI –
- CIO for HI – Steven Bloor
- Head of Department – Anne-Marie Kit
- Deputy Head of Department – Joanne Burnell
- IT Training Team Leader – Jennifer Woodhouse
- Training Team – My colleagues
- Junior IT Trainer – Myself
What are the Trusts values?
Positive, People Centred, Compassionate, Excellence
What are the learning and development roles within organisations that are involved with ensuring effective learning and development?
What are the policies and procedures required to analyse learning needs and ensure effective delivery?
The policies and processes for effective organisation learning need to be clear and is the job of the learning and development manager to create/improve these with the help of HR.
They would have to set out the learning and development strategy from this a learning policy will be created which will explain how the strategy will be implemented
For example, the strategy and policies would generally cover personal development plans, cancellation issues, responsibilities for learning and development, study leave, equality of opportunity in learning and development – among other things
Explain the features and benefits of internal information systems for learning and development
How does technology support learning?
How to identify and analyse learning needs – establish team and individual capability and learning gaps, in line with organisational performance outcomes and to enable effective evaluation