what are the definitions of an error
bias is often associated with what
how one person treats another
what types of bias does fingerprinting concern w
describe cognitive bias
the effect of perceptual or mental processes on the reliability and validity of one’s observations and conclusions
describe confirmation bias
the tendency to search for data or interpret information in a manner that supports one’s preconceptions
describe contextual bias
the effect of information or outside influences on the evaluation and interpretation of data
Managing quality is essential to building a successful business that delivers products that _______ customers’ expectations
meet or exceed
quality assurance is important for _____ (private/public) sectors
both
what techniques are used to maintain/ehance quality
“You get what you expected” pertains to what
quality assurance/ quality control
what does SOGs stand for
standard operating guidelines
true/false quality connects to SOGs
true
true/false trained employees are of higher quality
true
what do properly written SOGs give employees
what is quality assurance
quality assurance aims to do what
preventing issues from occurring in the future by improving the process
true/false QA is linear
describe the cell phone QA example
what is quality control
quality control aims to do what
detects/corrects issues before its released to the consumer
whats the difference b/w QA and QC
how do we maintain QA and QC
SOGs/ procedures
describe SOGs
true/false SOGs are of limited value if not written correctly
true