ESQI

Question 1

Main areas where ESQi is affected during a transaction

Answer 1

• RR
• Introduction
• VSA/Clean Safe Fuelled
• waiting/transaction time
• Callbacks
• Closure

Question 2

How does high EQSI correlate to high income

Answer 2

Good customer service = better sales and upg = returning customers and referrals

Question 3

How do you positively affect ESQI when handling a res

Answer 3

• RR
• Confirmation, Clarity, Closure
• VSA
• Friendly interaction
• Clear B2B
• Make sure comfortable with controls ect

Question 4

Processes in place to manage ESQI

Answer 4

• VSA
• RR
• B2B
• SFL

Question 5

Link ESQI to founding Vals

Answer 5

• Our brand is the most valuable thing we own
• Cust service is our way of life
• Great things happen when we listen to customers and each other