What are the 5 ethical standards?
- Act with Integrity
- Always provide a High Standard of Service
- Act in a way that promotes Trust in the profession
- Treat others with Respect
- Take Responsibility
Tell me about a time you acted with integrity?
I was asked to act in relation to an application relating to an easement which the applicant (who was a colleague) was claiming via prescription.
I was good friends with the colleague and therefore I advised my client of the conflict and sought their consent before proceeding.
Tell me about a time you provided a high standard of service?
I provided a High Standard of Service in my case study project where I acted within my scope of competence and sought advice from solicitors on specific matters to ensure my client was receiving accurate advice.
Tell me about a time you acted in a way that promotes trust in the profession?
Every week I have regular case meetings with my client and I set out the things I am going to do on specific cases and ensure they are done within the prescribed deadline.
Tell me about a time you treated others with respect?
.
Tell me about a time you took responsibility?
I take Responsibility in my day to day role for my own work, but also for my colleague works (who is an apprentice) and ensure I can provide him with advice to guide his learning.
What does Trust mean?
- Promote the highest standards
2. Do what you say you will
What does Integrity mean?
- Act in the public interest
- Declare conflicts of interest
- Transparent
- Not Biased
- Trustworthy
What does High Standard of Service mean?
- Act within competence
2. Encourage your firm to prioritise fair treatment of clients
What does responsibility mean?
- Act with skill care and diligence
- Question circumstances you do not think is right
- Professionally resolve complaints
What does responsibility mean?
- Act with skill care and diligence
2. Professionally resolve complaints
What does Respect mean?
- Fair and respectful treatment of clients
- Do not discriminate
- Polite and considerate
What are the principles of better regulation?
Proportionality Accountabilty Consistency Transparency Targeting
Why do you want to be a Chartered Surveyor?
Because it is the kite mark of excellence in the interests of consumer protection.
What is your employers gift policy?
Any gifts over the value of £25 must be recorded on the company register.
Tell me about the RICS Decision Tree?
It is a flow chart with a series of questions designed to assist members whether they should ethically proceed with an instruction.
