5 Global and Ethical Standards
1) Act with integrity
2) Always provide a high standard of service
3) Act in a way that promotes trust in the profession
4) Treat others with respect
5) Take responsibility
5 Principles of better regulation
1) Proportionality
2) Accountability
3) Consistency
4) Targeting
5) Transparency
Rules for members
1) Interpretation of member
2) Communication
3) Ethical
4) Competence
5) Service
6) CPD
7) Solvency
8) Information to RICS
9) Co-operation
Rules for firms
1) Definition of a firm
2) Communication
3) Professional behaviour
4) Competence
5) Service
6) Training (staff) and CPD
7) Complaints handling
8) Client’s money
9) PII
10) Advertising (truthful)
11) Maintain solvency
12) Arrangements to cover death or incapacity
13) Use of designations
14) Information to RICS
15) Co-operation
Rule 4 - Competence
Hierarchy of docs - professional statements are MANDATORY.
1) Codes of Practice
2) Guidance notes
3) UK Professional Statements
4) Global Professional Statements
5) International Standards
What are Byelaws?
Enabling principles
Regulations
Detail on things like fees and designations
Structure of RICS
Royal charter requires members to promote the profession for public benefit.
- Self regulating
- ‘Gold standard of excellence’
Rule 9 - PII
Turnover limits:
- sub £100k = £250k cover.
- 100-200k = 500k cover.
- over 200k = 1m cover.
Rule 7 - Complaints handling.
RICS Guidance note - Complaints Handling 1st edition 2016
- A firm must operate complains handling procedure.
- Must include redress system.
- Complaints handling officer and handling log.
- CHP free for complainant but some b2b complainants may be part-paid if ADR used.
- Sole traders can’t deal with complaints themselves.
Time limits = acknowledge in 7 days, substantive reply within further 21 days. 2nd stage redress if client unsatisfied
Rule 6 - CPD
- 20 hours, min 10 hours formal.
- Record online
- Retake rules and ethics every 3 years.
Rule 8 - Client Money
- Must be held in separate named account.
- Must be able to identify client.
Rules of Conduct for firms - Rule 12 - Locum agreement
Ensure cover for:
- Long-term absence from illness.
- Death.
- Long-term holidays.
- Unseen events
Can be another RICS member or suitably qualified professional.
Money laundering regulations 2017
- Due diligence - ID checks
- Cannot accept large cash payments (over 10000 euros).
- AML officer, keep accurate records.
Why register for regulation if it is optional?
- Globally recognised standards
- Behave ethically,
- Shows you have the required skills,
- Manage conflicts of interest
- Transparently etc.
Requirements to register
- Head office address
- Date firm established
- Contact officer (member)
- Names and titles of principles
- PII insurance
- Complaints handling procedure
- Surveying service provided
- Normal business matters (accounts, VAT registration etc)
International Ethics Standards (IES) Coalition
- Accountability.
- Confidentiality.
- Conflict of Interest.
- Financial responsibility.
- Integrity etc.
Bribery Act 2010 - five criminal offences
1) Giving a bribe.
2) Taking a bribe.
3) Bribing an official.
4) Bribing a foreign official.
5) New offence - s.7 - not having systems in place to prevent bribery.
10 yrs imprisonment.
Unlimited fines for firms.
Bribery Act 2010 - Principles
- Due diligence.
- Risk assessment.
- Proportionality*
- Top level commitment.
- Monitoring and review.
- Communication.
President of RICS
Clement Lau FRICS
RICS Motto
Modus est Rebus - There is measure in all things
List the rules for firms
1) Definition of a firm
2) Communication
3) Professional behaviour
4) Competence
5) Service
6) Training (staff) and CPD
7) Complaints handling
8) Client’s money
9) PII
10) Advertising (truthful)
11) Maintain solvency
12) Arrangements to cover death or incapacity
13) Use of designations
14) Information to RICS
15) Co-operation
What is PII? What are the turnover limits
- sub £100k = £250k cover.
- 100-200k = 500k cover.
- over 200k = 1m cover.
What should you do first on receipt of a negligence claim?
Acknowledge in writing within 21 days
