Ethics Flashcards

(46 cards)

1
Q

Why do you want to be a MRICS?

A

I want to become a member
- it provides recognised professional status that builds client confidence and
- demonstrates excellence to governments and global markets.
membership also offers:
-a strong market advantage as well as -up-to-date knowledge and guidance, and
*a worldwide professional network that supports continuous growth and opportunity.

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2
Q

CPD RICS?

A
  • new CPD rules applicable to all members from Jan 2026
  • mandatory topics
  • 20h, 50/50 (diff is guidance)
  • record by 31Jan following year
  • min 30mins (but can combine)
  • record digitally via RICS My Account
  • if programme/ degree can carry forward 20h structured CPD across next 2 years
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3
Q

CPD - records

A

must include learning outcomes as well as reflections

Reflections to cover
-why this was undertaken - focus on current role and learning needs
-How it impact the prof development
-How it impacts the plans for next years CPD

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4
Q

Mandatory CPD topics?

A
  • mandatory topics 1h structured each
  • prof and ethical standards
  • AI data and tech
  • sustainability
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5
Q
A
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6
Q

What happens inf CPD not recorded or no declaration signed?

A

Could lead to administrative or disciplinary action against the member

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7
Q

CPD exemptions

A

Must complete full hours if exemption is less than 6m.
Request exemption before membership renewal/ 31 Jan

Types:
Exceptional hardship
Ill health
Retired
Not practicing
Raising children / unemployment

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8
Q

Why do you need to avoid conflict of interest?

A

To ensure there is nothing in the way of our professional duty to advise and act on behalf of our clients objectively without impacting other clients, other third parties and our interests. This helps maintain our integrity and the public confidence in the profession.

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9
Q

What is information barrier?

A

It is a tool used to manage conflict. This included separating physically and digitally two members of the firm who are acting on conflicting instructions.

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10
Q

What is party conflict?

A

This is when a client has conflicting interests with another client. When acting on behalf of two businesses with the same interest, ie two supermarkets

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11
Q

What is a own interest?

A

This is when a member of firm has conflicting interests with a client. This could be financial, commercial or personal. Ie payment of bigger fee if certain time frame is met

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12
Q

What is confidential information conflict?

A

When obligation to provide information to one client may conflict with the confidentiality agreement with another client

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13
Q

What is confidential information?

A

Private information which is required to be kept confidential unless required by law or consent has been obtained. Obligation is continuous and applies to past present and future instructions. ToE should ideally have a section to confirm confidential information can be shared where required by law or for PI reasons.

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14
Q

Why do we need RoC?

A

Professional ethics are important for practitioners as well as for clients and the wider public interest as they act as an anchor to appropriate behaviours. They ensure consistency and clarity irrespective of changing factors such as economy or local market conditions.

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15
Q

How do you act with honesty and integrity?

A
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16
Q

How do you maintain your professional competency?

A
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17
Q

Give an example of high standard of service?

A

I ensure I am fully briefed on what the instruction entails. I ensure that I am competent to carry out the instruction.

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18
Q

What is the legislation in relation to rules no 4? give me an example of how you uphold this standard

A

Equality Act 2010
Show consideration, courtesy and respect in my dealings.

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19
Q

What are the mandatory obligations for members under the roc?

A

__Members are required to record a min of 20h CPD each year.
__They must cooperate with RICS (if they ask you to do something, you have to do it - a copy of PII)
__Must provide all information reasonably requested by the SRB.

20
Q

What are the prof obligation to RICS applicable to regulated firms?

A

—Publish CHP, containing ADR provider, and maintain complaints log
—All work is covered by adequate and appropriate PI cover
—Make appt arrangements if sole principal is unable to continue the work (death, absence from work)
— cooperate with RICS
— provide info to SRB
— display RICS logo on literature
— report to RICS any matter that is to be reported under the rules for the registration of firms

21
Q

What are the necessary steps to set up a firm?

A

— need a locum (no need to be MRICS) - in case a sole principle is unable to continue the work
— PII

22
Q

Insurance Cover / PII what does it do?

A

Protects members, clients and members of public.

—It protects us on occasions where there is a claim for negligence which will have financial consequences.

It is compulsory - all firms must maintain adequate and appropriate insurance cover, provided by a RICS approved firm

23
Q

Minimum levers of cover
(Better to be over insured than underinsured)

A

Depend on firms turnover

Less than 100k = 250k
Between 100k and 200k = 500k
Over 200k = 1mil

Per claim - doesn’t incl defense costs unless stated in policy

24
Q

What is a Run off cover? Give details

A

It’s an insurance cover which continues for Minimum of 6 years if the firm ceases to practice, Including reti re ment, selling the business, merging.

25
What should a CHP include?
- in writing - readily available - sets out how complaints are to be handled - details of complaints handling officer - acknowledge receipt in 7 days - agreed timescale for response is 28 days Be written in accessible clear language
26
What is complaint?
Any expression of dissatisfaction by a client or third party
27
As a sole practitioner, who is your complaints handling officer?
This can be you, but you can bring in a third party company.
28
Examples of approved ADR provers?
Centre for effective dispute resolution CEDR Ombudsman services - property
29
What should be incl in the complaint record?
Date of complaint Name of complainant Nature of complaint Action taken and outcome To be kept for 6 years
30
Who is the default ADR provider for UK?
Centre for effective dispute resolution. Contract awarded in 2023 for three years. Expires in Aug 26.
31
What is a complaint?
Any expression of dissatisfaction. Usually arises due to unmet expectations in relation to the scope of service, quality or timeliness. The basis of the complaint has to be understood early on before an attempt to resolve is made.
32
What is your company’s complaints handling procedure?
33
What is a conflict of interest?
A conflict of interest arises when a member’s independence and impartiality are threatened due to the existence of conflict between two clients.
34
What is the ROCS literature in relation to conflict of interest?
There are professional statements published by RICS: — Conflict of interest 2017 - sets principles for the appropriate identification and management of conflicts — CoI - UK commercial property investment agency 2018 - where specific risk has been identified * states dual agency where an agent has a contractual relationship with both seller and buyer must not be undertaken from 2018
35
How long should you keep client old files for?
A minimum of six years before disposal
36
What should you do if you overhear or find out confidential information between different parties? Ie when someone sends you an email in error
This information cannot be used for my own purposes The sender has to be notified about the error The matter should be recorded in a note to the firms compliance officer
37
38
What would you do if a third party wants access to your clients files?
Ask the client
39
What is PII?
PROFESSIONAL indemnity insurance PROTECTS clients, surveyors and third parties against negligence claims where a duty of care is breached and a claim for damages arises.
40
What is duty of care?
DoC is a legal and ethical obligation requiring individuals and organisations to take reasonable steps to not cause foreseeable harm.
41
What are the aims of PII?
— ensures that if the firm faces a claim that it is protected from financial loss that it cannot meet —
42
What is the maximum amount of cash you can accept?
43
You’ve been offered tickets by an agent for centre court on Wimby, what do you do?
44
What is your company’s redress procedure?
45
Rule 1
Members and poems must be honest, act with integrity and comply with their professional obligations, including obligations to the RICS.
46
Rule 2