Assigning a Task to PTA
Assigning a Task to PTA (Cont)
Managing a Discrepancy with a Superior
→Use your knowledge of your professional standards to help identify the issue
→Your alternatives should be in alignment with your professional standards
→It is often appropriate to remove yourself from the situation (e,g, move to a different unit within the hospital, resign from a private practice)
→If possible→consider speaking to an alternate supervisor/higher authority
Recognize the Conflict Framework
Conflict Resolution Principles Framework
Professional Boundaries Framework
I Think, I Feel, I Want Framework
- Use when responding to a Pt crossing a boundary
- I think, I feel, I want to address the issue
→I think you didn’t mean to touch me that way
→I feel very uncomfortable when you touch me
→I want you to stop doing that
- If the Pt does not understand/crosses another boundary→Get someone else to treat the Pt
Informed Consent Framework
Risk Management Framework
Risks in PT practice
Human
- Pt: communication ability, cognitive, balance, complexity of condition, stress, anxiety, pain
- PT: knowledge, skills, judgement, experience, communication ability, ability to monitor/observe/etc.
- Team: culture, communication, competence, trust, willingness to collaborate
Equipement
- Hardware: acupuncture needles, electrotherapy modalities
- Usage: proper maintenance & sterilization, adherence to established protocals, suitability for particular Pt etc.
Environment
- Inside of Pt care area: surface, lighting, waste disposal/sharp Mx, pace of change, workload demand, availability of resources & info
- Outside of Pt care area: walkways, steps, railings, waiting rooms, elevator, washrooms
Clinical Technique
- Nature of technique: Manipulation, tracheal suctioning, resistance training, amublation
- Applying technique: level of evidence, PT experience, suitability for the Pt, adherence to established protocols
Communication Strategies Framework
Communicating with a Challenging Pts/Family member Framework
Communicating with a Challenging Pts Framework-
Pt last minute cancel for mutliple times without reason