Exam Flashcards by ej carpio

Which two scenarios require you to configure conditional processing within the case type? (Choose two)
a. A scholarship eligibility application requires students to enter standardized test scores. Students with qualifying test scores can schedule an interview. Students without qualifying test scores receive a rejection email.
b. A catering booking application requires customers to enter information about the expected party size, event date, and event time. When customers submit the information, the catering company sends a confirmation email.
c. An application requires customers to select the type of request in drop-down list. The system routes the request to the appropriate department work queue. A user with access to the work queue processes the case through fulfillment.
d. A shopping application requires a guest to fill out payment information. A user who enters a membership number skips the payment information step.

a. A scholarship eligibility application requires students to enter standardized test scores. Students with qualifying test scores can schedule an interview. Students without qualifying test scores receive a rejection email.
d. A shopping application requires a guest to fill out payment information. A user who enters a membership number skips the payment information step.

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You are developing a Visa case type to process entry visa application. As part of the process, applicants schedule an interview with the consulate. An interview child case is created for the interview process. Following the interview, the consulate reaches a decision within 48 hours or more. For the Visa case to proceed to application notification, the interview case needs to be resolved. After you create the Interview child case, how do you configure the case type to achieve the required behavior.
a. Following the Create Case step, add a Wait step that pauses the parent case until the applicant schedules the interview.
b. Following the Create Case step, add a Wait step that pauses the parent case until the Interview reaches the Resolved status.
c. Following the Create Case step, add a service- level agreement (SLA) that escalates the parent case after 48 hours.
d. Following the Create Case step, add an Interview step that us automatically resolved after 48 hours.

b. Following the Create Case step, add a Wait step that pauses the parent case until the Interview reaches the Resolved status.

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Which scenario is a use case for the Wait step?
a. The customer cannot complete an application for checking account until a bank representative review their credit report.
b. An agent needs to send a confirmation email to an insured customer after they complete a form.
c. A payroll user cannot process a salary increase until the department manager approves the increase.
d. The customer needs to log in to their account before receiving a membership discount on an online purchase.

c. A payroll user cannot process a salary increase until the department manager approves the increase.

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A requirement states: When a customer applies for a credit card, a credit check must be completed in order for the credit card to be approved. Select the case type relationship that satisfies the requirement.
a. Make both loan request and credit check top cases.
b. Make credit check a spin-off case of credit card request.
c. Make a credit check a child case of credit card request.
d. Make a credit card request a child case of credit check.

c. Make a credit check a child case of credit card request.

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University admission application cases automatically advance in the case life cycle if the applicant’s standardized test scores are above a certain threshold. The threshold is determined each year based on the provided national average score. Which two configurations, when applied together, support this requirement? (Choose two)
a. Configure a process with a decision shape that continues if the Test Threshold Configuration setting is greater than the applicant’s test score.
b. Configure a Test Threshold Configuration setting that calculates the national average for the test score threshold.
c. Configure a process with a decision shape that continues if the Test Threshold Configuration setting is less that the applicant’s test score.
d. Configure a Test Threshold Configuration setting with the national average for the test score threshold.

a. Configure a process with a decision shape that continues if the Test Threshold Configuration setting is greater than the applicant’s test score.
d. Configure a Test Threshold Configuration setting with the national average for the test score threshold.

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A developer discovers that a calculated property value is returning an unexpected result. Which two features of the Tracer tool allow you to diagnose the problem without significantly affecting application performed? (Choose two)
a. Breakpoints
b. The Event monitor
c. The Watch function
d. The Clipboard tool

b. The Event monitor

c. The Watch function

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For which use case do you create a new rule in a Pega Platform application?
a. A designer reuses a UI section every time the same behavior is needed in the application.
b. A developer makes changes to an email message that is configured in the case life cycle.
c. A designer uses Design mode at runtime to modify a view to use a two-column template.
d. A developer created a parallel process to audit the changers that a service agent makes.

a. A designer reuses a UI section every time the same behavior is needed in the application.

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How do you indicate the progress of a case towards resources?
a. Apply service levels to the assignment steps.
b. Design intent-driven user interfaces.
c. Update the case status on the appropriate steps.
d. Configure a case notes field to capture progress information.

C. Update the case status on the appropriate steps.

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Which scenario requires you to make updates in Dev Studio?
a. A task is reassigned when it reaches a service-level agreement goal.
b. An email correspondence is added to the case type.
c. A customer representative can approve or reject a claim.
d. A new confirmation view displays a read-only text property.

a. A task is reassigned when it reaches a service-level agreement goal.

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Which two statements are true about styling controls in App Studio? (Choose Two)
a. Developers can configure a Date Time control to display as a text input field, a drop-down list, or calendar control.
b. Developers can configure a text input control to change the background when users click the control.
c. Developers can configure a button control to hide when users click the control.
d. Developers create a new style format to apply styling to an out-of-the-box button control.

b. Developers can configure a text input control to change the background when users click the control.
c. Developers can configure a button control to hide when users click the control.

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Which two statements are true about insights? (Choose Two)
a. You can search for and select the fields that you want to include in an insight.
b. You can transform data queries into shareable visualizations.
c. You can transform shareable visualizations into data queries.
d. You can edit application data directly in an insight

a. You can search for and select the fields that you want to include in an insight.
b. You can transform data queries into shareable visualizations.

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In a Credit Card Payment case type, you want to use the yearly fee to USD 75. How do you set the Yearly fee field?
a. Configure field validation on the Yearly fee field.
b. Configure the Yearly fee field to reference the minimum amount due.
c. In the Date initialization page, set the Yearly fee field to 75.
d. Configure the Yearly fee field as a calculated field.

c. In the Date initialization page, set the Yearly fee field to 75.

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A business architect has developed a new process for a case type. To verify the UI elements, collect the expected results. You want to test the process and the fields. Which two configurations, when used together allow you to record a set of interactions and save the test to verify process functionally? (Choose Two).
a. Create a unit test for the case type.
b. Create a scenario test for the case type.
c. Add explicit assertions on the UI elements.
d. Add explicit assertions on the Scenario testing landing page.

b. Create a scenario test for the case type.

c. Add explicit assertions on the UI elements.

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On the Case Designer, which two components can users tag a Minimum Lovable Product (MLP) release for project purposes? (Choose Two).
a. A User Mobile App channel
b. An external system of record (SOR)
c. An automation
d. An approval decision

a. A User Mobile App channel

d. An approval decision

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ABC Bank Corp wants to create a mobile app experience for users and CSRs for its Transaction. Dispute application of the following requirements, which option requires you to configure distinct mobile app channels?
a. CSRs can create other case type instances on the mobile app.
b. Mobile app color palettes are different for users and CSRs.
c. The mobile app customized currency units and date/time format according to the location of the users.
d. The mobile app supports all mobile phone operating systems.

b. Mobile app color palettes are different for users and CSRs.
c. The mobile app customized currency units and date/time format according to the location of the users.

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You are asked to create a custom status named Open-Review. This status is to be applied to assignments in the application. How do you satisfy the required?
a. Circumstance the existing Open field value record on the application name and updated the status value to Open-Review.
b. Add the Open-Review status to the Application record for the application.
c. Create a field record named Open-Review for .pyStatusWork with the Apply To class set to the class group.
d. Create a field record named Open-Review for .pyStatusWork and configure an Access When record to apply the status to the correct application.

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Which two options can you configure for a mobile app channel? (Choose Two).
a. Define security behavior for a mobile app such as biometric identifiers.
b. Manage administrative functions such as access to log files.
c. Define the UI behavior for each view in a case type when the case is displayed on a mobile device.
d. Design how UI elements render across different mobile devices.

a. Define security behavior for a mobile app such as biometric identifiers.
c. Define the UI behavior for each view in a case type when the case is displayed on a mobile device.

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In a claims application, customers can file home insurance claims. Each claim contains a list of items of loss. Depending on the situation, some claims an investigated for potential fraud in parallel to the actual claim process. Which two case types do you create to support this scenario? (Choose Two).
a. Items of loss
b. Customer
c. Claim
d. Fraud investigation

a. Items of loss

d. Fraud investigation

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In an online retail application, the Order Receipt, view displays a list of the products ordered, including the product image, unit cost, and quantity. The total cost of the order is displayed at the bottom of the view. Which two configurations on the Order Receipt view must be together to display the required information as described? (Choose Two)
a. Add a repeating dynamic layout with embedded dynamic layouts.
b. Add the total cost inside the repeating dynamic layout.
c. Add a dynamic layout with an embedded repeating dynamic layout.
d. Add the total cost outside the repeating dynamic layout.

c. Add a dynamic layout with an embedded repeating dynamic layout.
d. Add the total cost outside the repeating dynamic layout.

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Which option follows best practices for naming rule set in Pega Platform?
a. Pega-Prod: 01-04-01
b. Grand- Corporation Human- Resources- Department: 01-01-03
c. Credit Check: 03-01-02
d. Expense: 01-02-05

d. Expense: 01-02-05

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Which requirement is fulfilled by configuring a field value?
a. Service agents are able to enter feedback in multiple languages.
b. A global hotel chain application can display current amenities in 23 languages.
c. Customers can add an unlimited number of items to an online shopping out.
d. A government official can enter policy comments that require localization.

d. A government official can enter policy comments that require localization.

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To process an employee retirement package, the system requires approvals from the supervising manager, the benefits manager, and the director. How do you implement the requirements so that each approver can work independently?
a. Create an approval step with cascading approval.
b. Create business logic to route the assignment to the different approvers.
c. Create three parallel processes with approval steps.
d. Route the assignment to a work queue to which all three roles have access.

a. Create an approval step with cascading approval.

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In hiring application:
a. An employee interviews the candidate.
b. The Human Resources (HR) team created and sends the offer letter.
c. The Information Technology (IT) team assigns the workstation.
d. The facilities team assigns the work desk.

To meet this requirements, what personas do you create?

a. Employee, IT, Facilities
b. HR, IT, Facilities
c. Employee, HR, Facilities
d. Employee, HR, IT, Facilities

b. HR, IT, Facilities

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To meet these requirements, what personas do you create?
a. Employee, IT, Facilities
b. HR, IT, Facilities
c. Employee, HR, Facilities
d. Employee, HR, IT, Facilities

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29. Which requirement demonstrates the need configure correspondence? a. Phone a customer for additional information about the case b. Case worker receives a mobile push notification to approve an insurance claim c. Assign a new insurance claim to a case worker to process d. Email the case worker when the insurance claim is routed to their worklist

d. Email the case worker when the insurance claim is routed to their worklist

30. During a playback session, a stake holder notices that a drop-down list is missing one of the required options. which work item do you create in agile workbench to address this issue? a. Bug b. Feedback c. User story d. Status

a. Bug

31. Which statement most accurately describes the use of Pega mobile preview? a. Pega mobile preview simulates the application user interface for various mobile devices b. Pega mobile preview allows you to run a Pega application on a mobile device c. Pega mobile preview simulates user loads to test mobile app performance d. Pega mobile preview models a typical user interaction to scenario tests a mobile app

b. Pega mobile preview allows you to run a Pega application on a mobile device

32. You are developing a case type to process visa applications. As a part of the process, applicants need to schedule an interview with the consulate. A child Interview case is created for the interview process and assessment following the interview, it typically takes 48 hours for the consulate to reach a decision. For the visa case to proceed to applicant notification, the interview case needs to be resolved. How do you configure a case type to achieve the required behavior? a. Add a create case step that creates the interview child case. Following this step, add a wait step that pauses the parent case until 48 hours have elapsed b. Add a create case step that creates the interview child case. There is no need to add a wait step c. Add a create case step that creates the interview child case. Following this step, add a wait step that pauses the parent case until the interview case reaches a status of resolved and after 48 hours have elapsed d. Add a create case step that creates the interview child case. Following this step, add a wait step that pauses the parent case until the interview case reaches a status of resolved

d. Add a create case step that creates the interview child case. Following this step, add a wait step that pauses the parent case until the interview case reaches a status of resolved

Which two configuration steps do you perform, in combination, to record a unit test for automated testing? (Choose Two) a. Select a ruleset configured to store automated test cases. b. Add a test case to the Automated Testing landing page. c. Add an assertation to define an expected result. d. Select a ruleset that is configured to store the results of the test.

a. Select a ruleset configured to store automated test cases. c. Add an assertation to define an expected result.

34. Which three options can you configure for a mobile app channel? (Choose three) a. Change the host for a mobile app to a production system, rather than a development system. b. Identify how different mobile devices render UI controls. c. Establish security behavior for a mobile app, such as the use of biometric identifiers. d. Define UI behavior for a view when displayed on a mobile device. e. Define the role applied to users when they run the mobile app.

c. Establish security behavior for a mobile app, such as the use of biometric identifiers. d. Define UI behavior for a view when displayed on a mobile device. e. Define the role applied to users when they run the mobile app.

35. Which two use cases are supported by configuring a mobile app channel in App Studio? (Choose Two) a. Configure a left swipe behavior to open a message b. Lock the application after 20 minutes of inactivity c. Set the width of an application icon to 180x180 pixels d. Grant access to the application for a specific user

a. Configure a left swipe behavior to open a message | c. Set the width of an application icon to 180x180 pixels

ABC Bank Corp operated two subsidiaries, Globo Bank and Local Bank with different brandings. ABC Bank Corp wants to create a mobile app experience for both users and customer service representatives (CRSs) for its transaction dispute application. Of the following requirements, which two options affect the number of mobile app channels that you need to configure? (Choose Two) a. Mobile apps must support both phone and tablets b. Customers can create only dispute cases, while CRSs can also create fraud report cases. c. Mobile app color palette is customized for each subsidiary d. The app customizes currency units and date/time format according to the user’s locale.

c. Mobile app color palette is customized for each subsidiary d. The app customizes currency units and date/time format according to the user’s locale.

37. Which two statements are true about minimum lovable product (MLP) sizing, when using the estimator tool? (Choose Two) a. MLP complexities set to “high” are reserved for MLP 2 and later. b. MLP sizing leads to precision in the sprint cycle and resource planning. c. Creation of case steps is factored into MLP sizing. d. Initial estimations are high-level and can be refined during sizing.

b. MLP sizing leads to precision in the sprint cycle and resource planning. d. Initial estimations are high-level and can be refined during sizing.

38. During playback, a stakeholder prefers to group a set of existing actions into a multi-step form. Which item do you create in Agile Workbench to address this change request.? a. Status b. User story c. Feedback d. Bug

c. Feedback

39. Which two items must be provided by the user to add an external data source to a data object? (Choose Two) a. The authenticating information, if required by the corresponding service. b. A data transform to map the application data model to the connector. c. The uniform resource identifier that identifies the web service. d. A simulated data source to test the implementation.

b. A data transform to map the application data model to the connector. c. The uniform resource identifier that identifies the web service.

40. To qualify for an instant loan, an applicant must earn monthly income of at least GBP2000 and cannot exceed GBP20000 in credit card debt. How do you enforce these restrictions when requesting an instant loan? a. Use UI controls to validate the entries in the income and credit card debt fields. b. Use a validate rule to call two edit validate rules: one for income and one for credit card debt. c. Use a single validate rule with two conditions: one for income and one for credit card debt.

c. Use a single validate rule with two conditions: one for income and one for credit card debt.

41. When a user selects an item in a list, the application displays data about that item. Data is copied to a page property using the Copy data form a data page option. After the data has been copied to the property, when is the data copied to the property again? a. Never b. The next time the case is opened c. The next time the property is accessed d. When the item is changed

d. When the item is changed

43. What is the relationship between the pyWorkPage and case data? a. pyWorkPage contains only the data entered by users while creating and processing a case. b. pyWorkPage contains all the data pages accessed while creating and processing a cases c. pyWorkPage contains all the data generated by the systems while creating and processing a case. d. pyWorkPage contains all the data generated while creating and processing a case.

d. pyWorkPage contains all the data generated while creating and processing a case.

44. A retail store wants an application to process a new customer loyalty account. The customer enters their contact information, including name, email, phone number, and address. The information is displayed in a data relationship. What type of data relationship do you create? a. A data reference field b. An embedded data fields c. A case reference field d. A query field

b. An embedded data fields

45. Which two statements about data records are true? (Choose Two) a. Data records are displayed in a drop-down list by default. b. Data records require external storage. c. Data records define permissible values for data fields d. Data records are displayed in a searchable text field by default.

c. Data records define permissible values for data fields | d. Data records are displayed in a searchable text field by default.

46. A car insurance quote requires a view for potential customers to enter information to process the request. What are two primary decisions to make before you add fields to the view? (Choose Two). a. Are processing actions applied to the field? b. How do users enter values into the field? c. Is field entry required? d. Does the field require a data source?

b. How do users enter values into the field? | c. Is field entry required?

A car insurance quote requires a view for potential customers to enter information to process the request. What are three primary decisions to make before you add fields to the view? (Choose Three). a. Is field entry required? b. How do users enter values into the field? c. Do users need to see the field? d. Does the field require a data source? e. Are processing actions applied to the field?

a. Is field entry required? b. How do users enter values into the field? c. Do users need to see the field?

48. Which issue do you address by simulating a data source? a. The product database moves to a new data source accessible by a web service that is not yet configured. b. In production, the customer database needs to be taken-off line overnight for scheduled maintenance. c. You need to test a save plan for savable data page that updates the cost of coverage options for insurance policies. d. An embedded data field needs simulated data for testing a customer creation view

a. The product database moves to a new data source accessible by a web service that is not yet configured.

49. Which two data requirements ensure valid data? (Choose two) a. The data fits the business logic. b. The data is organized in a data type. c. The data is locally sourced. d. The data is the correct type.

a. The data fits the business logic. | d. The data is the correct type.

50. In a credit card payment case type, you want to set the payment amount to the minimum amount due when a user creates a case. How do you set the payment amount? a. Configure a field validation on the payment amount. b. Configure the payment amount as a calculated field. c. Configure the payment amount to reference the minimum amount due. d. Configure the pySetFiledDefaults data transform to set the default value.

d. Configure the pySetFiledDefaults data transform to set the default value.

51. You need to localize correspondence into a language that is unavailable in the Pega language pack. Which option satisfies the requirements? a. Run the localization wizard and add translations to translation.html b. Create the translation rule manually and include the rule in the application ruleset. c. Configure a field value record that contains the correspondence text d. Leverage translation services SOAP calls and enable records for translation.

a. Run the localization wizard and add translations to translation.html

52. You need to test whether a user interface is suitable for users with visual disabilities, such as deuteranopia (red-green confusion). How do you perform this task? a. Enable the live UI tool. b. Unit test section rules c. Use a screen reader extension. d. Use the accessibility inspector.

d. Use the accessibility inspector.

53. All managers must be able to view the employee vacation requests report in their manager portal dashboard. Which configuration fulfills this requirement? a. Add a report widget to the portal dashboard, and then click Publish. b. Create a new landing page on the portal with the new report saved in a public category. c. Add a report widget to the portal dashboard, and then click Publish to default. d. Add the report to a public category, and then add the out of the box Reports landing page to the portal.

d. Add the report to a public category, and then add the out of the box Reports landing page to the portal.

54. Which two control types allow you to display these three-balance transfer offers on a form with a single control to prevent a single control, to prevent the customer from selecting more than one offer? (Choose two) a. Radio buttons b. Drop down list c. Button d. Checkbox

a. Radio buttons | b. Drop down list

55. An order form provides four options from which customers select one option. According to best practice, which of the following two UI control types can be used to minimize clutter on the order form? (Choose Two). a. Autocomplete b. Dropdown c. Radio buttons d. Checkbox

a. Autocomplete | b. Dropdown

56. A reservation process allows customers to reserve a flight, hotel room, and rental car as part of a travel itinerary. Which configuration displays a Select flight insurance checkbox only when the itinerary includes a flight? a. A require condition (when rule) that is applied to the select flight insurance checkbox. b. A disable condition (when rule) that is applied to the select flight insurance checkbox. c. A disable condition (when rule) that is applied to the selection with the flight insurance information. d. A visibility condition (when rule) that is applied to the select flight insurance checkbox.

57. Users must provide values to certain fields before submitting a job application form. Which configuration adds asterisks to indicate the mandatory fields on the form? a. Configure a Disable when condition on the mandatory fields at runtime. b. Use an Edit rule to verify if each of the mandatory properties has a value. c. Configure the mandatory fields as Always Required on the form at runtime. d. Use a Validate rule to verify the mandatory fields have a value.

c. Configure the mandatory fields as Always Required on the form at runtime.

58. A business architect has developed a new process for case type. To verify that the UI elements collect the expected results, you want to test the process and the fields. Which two configurations, when used together, allow you to record a set of interactions and save the test results to verify process functionality? (Choose Two). a. Add explicit assertations on the UI elements. b. Create a unit test for the case type. c. Create a scenario test for the case type. d. Add validations on the UI elements

a. Add explicit assertations on the UI elements. | c. Create a scenario test for the case type.

59. Which two conditions do you test with a unit test? (Choose Two). a. An application is successfully migrated to a test system. b. A date page populates without any errors. c. A property value is set correctly by a data transform. d. An application displays user views for 20 users within three seconds.

b. A date page populates without any errors. | c. A property value is set correctly by a data transform.

60. Apartment tenants submit maintenance requests that specify their name, address, request type, and description of the request. Tenants may submit multiple maintenance requests for different request types. The company wants to identify duplicate maintenance requests from the same address. Which two configurations, when used together on the Selection duplication cases step, achieve this goal? (Choose Two) a. Configure the apartment address as a basic condition. b. Configure the apartment address as a weighted condition. c. Configure the tenant’s name as a basic condition. d. Configure the request type as a weighted condition.

c. Configure the tenant’s name as a basic condition. | d. Configure the request type as a weighted condition.

61. Sales managers must be able to approve sales quotes proposals by email and from mobile device. How do you implement this requirement? a. Add a Approve/Reject step and enable email and model approval. b. Add a Approve/Reject step and enable email notification on the case type. c. Add a Approve/Reject step with mobile approval enabled and a Send Email step. d. Add a Approve/Reject step and a Send Email step.

c. Add a Approve/Reject step with mobile approval enabled and a Send Email step.

62. A travel authorization requires approvals from the requestor’s manager, division VP, and possibly an accountant based on the total amount. Which configuration satisfies this use case? a. Cascading approval using the workgroup manager. b. Cascading approval using when rules to identify the assigned user. c. Cascading approval using the reporting manager. d. Cascading approval using an authority matrix.

d. Cascading approval using an authority matrix.

63. When applying for a credit limit increase, customers with standard credit cards must provide information in an Employment Information process. Requests from customers with Platinum credit cards automatically skip this process. What task do you perform to implement this requirement? a. Add a validation condition to the card type for continued processing. b. Add an Approve/ Reject step to the test the card type. c. Add a custom condition to start the process by testing the card type. d. Add a card type true/false field to a user view.

c. Add a custom condition to start the process by testing the card type.

A life insurance company has satellite offices in various countries. Each satellite office has a work’s queue. Company policy requires that life insurance underwriting be assigned to offices based on the policy owner’s residential address. Which routing approach supports this requirement? a. Route the assignment to a specific underwater based on business logic. b. Route the assignment to the correct work queue by using a reporting structure. c. Route the assignment to the correct work queue based on business logic. d. Route the assignment to the correct work queue by using an authority matrix.

c. Route the assignment to the correct work queue based on business logic.

65. How do you guide users through an application form without requiring user training? a. Add an optional action to the case to explain the task. b. Add the corresponding step to an appropriate stage. c. Send a notification to the assigned user. d. Add an instruction to the assignment.

d. Add an instruction to the assignment.

66. A moving company provides customers with a tool that recommends a moving based on the number of bedrooms in their current living space and whether they are planning to move heavy furniture like bed frames, mattresses, or couches. Based on the customer inputs, a decision table presents the customer with a recommendation. Which two configurations do you use together to build the decision table? (Choose two). a. Create two rows, one for the numbers of bedrooms and one for whether the customer is moving heavy furniture. b. Create a column for the recommended moving vehicle. c. Create rows for the recommended moving vehicle. d. Create two columns, one for the number of bedrooms and one for whether the customer is moving heavy furniture.

c. Create rows for the recommended moving vehicle. | d. Create two columns, one for the number of bedrooms and one for whether the customer is moving heavy furniture.

67. In which two situations are it appropriate to use a decision table? (Choose two). a. Order total is calculated based on the quantity and price of the items in the customer’s shopping cart. b. If customers decide to add insurance, checked bags, or early boarding to their airline tickets, extra fees are added to their order total. c. A gym recommends a membership type based on the number and type of fitness classes the customer wants to attend every month. d. A hair care company suggests a line of products to customers based on their hair type, scalp moisture, hair moisture, and whether it is color-treated.

c. A gym recommends a membership type based on the number and type of fitness classes the customer wants to attend every month. d. A hair care company suggests a line of products to customers based on their hair type, scalp moisture, hair moisture, and whether it is color-treated.

68. A case type for voiceover requests includes two tasks: Edit Script and Record Script. Your team has been asked to route Edit Script tasks to editors and Record Script task to actors. Which approach fulfills this requirement? a. Create one work group for both personas and route to the work group. b. Created two new work queues, one for editors and one for actors. c. Create one new work queue and split the task by type. d. Create two new work groups in Dev Studio that reference one work queue.

b. Created two new work queues, one for editors and one for actors.

69. You are designing a medical claim case type and have the following requirement: medical claims must be resolved within 5 days. To meet this requirement, you need to set the ____________ in the service level for 5 days. a. Deadline b. Passed deadline c. Goal d. Urgency

a. Deadline

70. An internet provider has a quiz that gives customers a recommended internet speed based on their typical internet use. The questions differ based on the selections that the customer makes, for example, whether they are seeking a recommendation for a residence or a business. Once the customer completes the quiz, how do you determine the recommended internet speed? a. Configure a decision tree. b. Configure a decision table. c. Configure a view with the quiz questions. d. Configure a process with multiple decision shapes.

a. Configure a decision tree.

71. A requirement states: Loan applicants must enter their annual salary. If the salary is the qualifying threshold, the application is automatically approved. If the salary is below the threshold, the applicant must identify a cosigner. Select the two configuration options that follow best practices to meet the requirement. (Choose Two) a. Create an assignment step for a loan officer to review the applicant’s annual salary and determine if a cosigner is necessary. b. Design a user view with an annual salary field and a data relationship for cosigner information. Use a visibility condition to display the cosigner information when the salary is below the threshold. c. Use a collect information step with an annual salary field. Use a decision shape to determine whether to advance to a step to enter cosigner information or complete the process. d. Design a user view with an annual salary field. Create an optional action to collect information about the cosigner and assign the action to the appropriate stage.

b. Design a user view with an annual salary field and a data relationship for cosigner information. Use a visibility condition to display the cosigner information when the salary is below the threshold. c. Use a collect information step with an annual salary field. Use a decision shape to determine whether to advance to a step to enter cosigner information or complete the process.

72. Which studio do you use to configure a service level agreement (SLA) with a passed deadline? a. App studio b. Prediction studio c. Admin studio d. Dev studio

d. Dev studio

73. A survey is sent to a customer via email. How do you configure a solution to ensure the email includes the case ID for the survey? a. Create a process using the Send Email step allowing representation to quickly add the case ID to the email. b. Call a data transform to copy the case ID from pyWorkPage to the email. c. Create a required for the case ID that must be entered by a user during the case process prior to sending the survey. d. Use the Insert Property feature of a Send Email step to add the case ID when composing the message dialog.

d. Use the Insert Property feature of a Send Email step to add the case ID when composing the message dialog.

Which two statements about data objects are true? (Choose Two). a. Data objects are sourced from an external system of record. b. Data objects can reuse assets from an existing data object through inheritance. c. A data object created in App Studio creates a data type in Dev Studio. d. A draft object references a data type.

b. Data objects can reuse assets from an existing data object through inheritance. c. A data object created in App Studio creates a data type in Dev Studio.

75. An application must validate postal codes for Canadian customers to match the pattern A1A 1A1, where A represents letter, and 1 represents a number. Which two distinct configuration ensure that a user provides a valid postal code? (Choose Two). a. Configure a validate rule to test that the entered postal code conforms to the required pattern. b. Configure an edit validate rule to test that the entered postal code conforms to the required pattern. c. Configure a drop-down control to select the postal code based on the specified city and province. d. Configure the postal code field as a text property with a required input field.

b. Configure an edit validate rule to test that the entered postal code conforms to the required pattern. d. Configure the postal code field as a text property with a required input field.

76. Which two statements are true about insights? (Choose Two) a. Visibility is always shared for insight chart. b. Insights transform data queries into shareable visualizations. c. You can use only preconfigured fields in an insight. d. You can edit application data directly in an insight.

a. Visibility is always shared for insight chart. | b. Insights transform data queries into shareable visualizations.

77. To reduce scrolling on a view, you want to organize existing content so that details display when an option is selected in a drop-down menu. There is no drop-down menu currently on the view. Which two configurations achieve the business requirement? (Choose Two). a. Configure a disable condition (when rule) on each field to allow access when the associated option is selected on the drop-down control. b. Configure a repeating dynamic layout with an embedded section for each option and set the layout format to grouped. c. Configure a layout group to separate each option into individual panels and set the layout to a menu format. d. Configure a data relationship to select the option using the Drop-down list record selection.

a. Configure a disable condition (when rule) on each field to allow access when the associated option is selected on the drop-down control. b. Configure a repeating dynamic layout with an embedded section for each option and set the layout format to grouped.

78. A purchase request list report includes columns for case ID and regional cost center. A manager wants the report to show the total number of purchase requests for each of the regional cost centers. How do you configure the report definition? a. Create a filter for each cost center and count the case ID. b. Summarize the case ID column by count. c. Summarize the regional cost centers by count. d. Define a function for the cost center column to total the case IDs.

c. Summarize the regional cost centers by count.

79. Which two components on the Case Designer can users assign to a minimum lovable product (MLP) for project sizing purposes? (Choose Two). a. A mobile user portal b. An external system of record (SOR) c. An approval decision d. An automation

a. A mobile user portal | d. An automation

80. Which use case describes the function of the Estimator tool? a. A tester needs to know how many versions of an application they test for MLP 2. b. A business architect needs to know when to prioritize a specific customer Microjourney for development. c. A product owner needs to know how many user stories to create in Agile Workbench for MLP 1. d. A stakeholder needs to know how much time and effort is needed to build MLP 2.

d. A stakeholder needs to know how much time and effort is needed to build MLP 2.

81. How do you enable field-level auditing for properties? a. Add a field validation to the case workflow. b. Enable the auditing feature on the property rule forms. c. Enable field-level auditing for the case type. d. Add an auditing optional action to the case workflow.

c. Enable field-level auditing for the case type.

82. An internal application currently grants 75 employees’ access to one of four roles: Admin, Author, User, and Manager. A new analyst that joins the company requires all the Author role access but only some of the reporting capabilities available to the manager role. How do you satisfy this security requirement? a. Create a new analyst role with the required access. b. Add the analyst to the Manager. c. Update the author role to include the required analyst reports. d. Add the analyst to both the author role and the Case manager channel interface.

a. Create a new analyst role with the required access.

83. Based on security factors, which two options are considered strong passwords? (Choose Two). a. D8073&gxn*,.ki;vnhdf($h&rn b. Pe6@Syst3m$ c. 1Lik3Chocolate&sawDustIcecre@m d. Bluedoor

a. D8073&gxn*,.ki;vnhdf($h&rn | c. 1Lik3Chocolate&sawDustIcecre@m

84. Which two configuration steps must be performed together to record a unit test for automated testing? (Choose Two). a. Select a ruleset that is configured to store the results of the test. b. Add an assertion to define an expected result. c. Add a test case to the Automated Testing landing page. d. Select a ruleset that is configured to store automated test case.

a. Select a ruleset that is configured to store the results of the test. b. Add an assertion to define an expected result.

85. A restaurant has a case type that allows customers to book the dining room for events. Customers provide basic information including party size and indicate whether they want the restaurant to cater the event. ** if catering is not required, customers are given a rental rate quote. ** if customers indicate that they want the restaurant to cate the event, they must provide menu preferences and schedule an appointment to do menu tasting before they are given a quote. Which two options do you use to configure the case type to achieve the requested behavior? (Choose Two). a. Create a check box for customers to indicate whether they want the restaurant to cater the event. Add a decision shape that evaluates whether the customer checks the box. b. Create a check box for customers to indicate whether they want the restaurant to cater the event. Configure the menu preferences and appointment date fields with a visibility condition. c. Create a process for providing menu preferences and scheduling the menu tasting appointment. Create a parallel process for providing the customer with the rental rate quote. d. Create a process for customers to indicate menu preferences and schedule the menu tasting appointment. Add the process as a case wide optional action.

a. Create a check box for customers to indicate whether they want the restaurant to cater the event. Add a decision shape that evaluates whether the customer checks the box. b. Create a check box for customers to indicate whether they want the restaurant to cater the event. Configure the menu preferences and appointment date fields with a visibility condition.

86. You are designing a credit transaction case type and have the following requirement: transaction disputes must be resolved within 3 days. To meet this requirement, you need to set the ____________ in the service level for 3 days. a. Deadline b. Passed deadline c. Goal d. Urgency

a. Deadline

87. A meal delivery service recommends a meal plan based on the number of people in the household and dietary restrictions. Which two configurations must be used together to determine the recommended meal plan? (Choose two). a. Configure an assignment to gather customer information. b. Configure a decision tree. c. Configure a decision table. d. Configure a decision shape to add a conditional path.

c. Configure a decision table. | d. Configure a decision shape to add a conditional path.

88. How do you indicate the progress of a case towards resolution? a. Design intent-driven user interfaces. b. Apply service levels to the assignment steps. c. Update the case status on the appropriate steps. d. Configure a case notes field to capture progress information.

c. Update the case status on the appropriate steps.

89. An airline has the following requirement: A passenger requiring a service animal document the type of animal, the size of the animal, and any relevant medical information the crew may need during the flight. The application prompts the passenger for this information when the passenger declares travel with a service animal. Which case life cycle configuration meets this requirement? a. Add a process to the case life cycle for service animal accommodation and apply a condition to determine when to run the process. b. Apply an optional action to the appropriate stage to allow the passenger to provide the information as needed. c. Configure a stage in the case life cycle for service animal accommodation and apply a stage validation condition. d. Create a childe case for service animal accommodation to automatically resolve unless the passenger requires the accommodation.

a. Add a process to the case life cycle for service animal accommodation and apply a condition to determine when to run the process.

A company often receives multiple IT tickets for the same issue, such as “the office WIFI is down”. You configure a Search duplicate cases step to identify duplicate IT tickets. What is the basic condition for the Search duplicate cases step? a. Name of submitter is same b. Issue type is same c. Department is same d. Office location is same

b. Issue type is same

91. A manager requests a report that contains the following columns: create date, case id, create operator, and work status. You must sort the cases so the case with the most recent create date appears at the top of the list and descends in order. How do you design the report definition to support this requirement? a. Select lowest to highest sort type for create date. b. Add a filter condition where create date is greater than the current date. c. Select highest to lowest sort type for create date. d. Make the create date the first column in the report.

c. Select highest to lowest sort type for create date.

92. From the employee training portal, an employee opens a new Enrollment case, submits course selections, and receives an email confirmation. There is an error in the email confirmation. You must identify the cause of the error by recording a set of interactions on the portal and testing expected behavior on the data collection fields. What three steps, when applied in combination, achieve the required testing? (Choose Three) a. Add stage-entry validations on the Enrollment case fields. b. Create a test case for the employee portal. c. Run a new Enrollment case from the employee training portal. d. Add assertions on the UI elements to verify correct data collection. (UI Assertion) e. Add field validations on the course selection step.

b. Create a test case for the employee portal. c. Run a new Enrollment case from the employee training portal. d. Add assertions on the UI elements to verify correct data collection. (UI Assertion)

93. You want to unit test a rule. To ensure that the rule executes as intended, you need to populate the clipboard with valid data. Which two options allow you to populate the clipboard before testing the rule? (Choose Two) a. Configure an assertion to define the required data. b. Configure a validate rule to populate the needed data. c. Run a data transform to create the test page. d. Copy data from an existing clipboard page

c. Run a data transform to create the test page. | d. Copy data from an existing clipboard page

94. Before development, your team creates a spreadsheet with work items to populate the backlog. All work items that describe business requirements are prioritized as Must have. You also create work items to address. A future enhancement request to group a set of existing steps into a multistep form A drop-down list that is missing one of the required options - This work item is in progress because the missing option prevents work from being done How do you populate the backlog directly from the spreadsheet? a. Create bugs b. Create stories c. Create feedback d. Import stories

d. Import stories

95. How do you route an assignment so that any available member of the department can perform the task? a. Route the assignment to a work list. b. Route the assignment to the admin user I c. Route the assignment separately to all members. d. Route the assignment to a work queue

d. Route the assignment to a work queue

96. User A should have application permissions that are identical to User B's permissions. Unlike User B, User A lacks access to the My Cases page. How do you grant access to the My Cases page for User A? a. Update User A to the same role as User B b. Add the My Cases page to the User A profile. c. Update the User A account to access the same portal as User d. Add the My Cases page to the User A role.

97. In which three situations can you use a data transform? (Choose Three) a. To copy the first and last name properties into a single property value b. To execute a flow action c. To create the dependent property after case creation d. To set default values for a case e. To display the destination value as the location value

a. To copy the first and last name properties into a single property value d. To set default values for a case e. To display the destination value as the location value

98. In which three situations can you use a data transform? (Choose Three) a. To set the destination location as the arrival location b. To create a new property after case creation c. To set the default arrival date to five days in the future d. To copy the first and last name properties into a single property value e. To perform an action that allows the user to update a reservation

c. To set the default arrival date to five days in the future d. To copy the first and last name properties into a single property value e. To perform an action that allows the user to update a reservation

99. An international online car parts business wants customers to find parts for any vehicle easily. You are asked to implement the following requirement: Customers muse select a make, model, and year to initiate a vehicle-specific search. How do you configure the data storage in the application to implement the requirement? a. Configure a data page to store the make, model, and year vehicle data. b. Configure a connection to an external system of record that contains the make, model, and year vehicle data. c. Configure a static list of the make, model, and year vehicle data. d. Configure a local data storage of the make, model, and year vehicle data.

b. Configure a connection to an external system of record that contains the make, model, and year vehicle data.

100. A requirement states: The tax identification number must contain 10 digits. How do you configure the field to support this requirement? a. Set the minimum and maximum values to "10" in a text field b. Use an edit validate rule that validates the tax identification number pattern. c. Use a decimal property type and make the field required. d. Configure a validate rule to test the tax identification number pattern.

b. Use an edit validate rule that validates the tax identification number pattern.

101. The page. Product contains data retrieved from an external system of record using a data page. How do you ensure product always contains the most current data from the data page? a. Select Refer to a data page on .Product b. Define a reference property that refers to the data page. c. Configure .Product to refer to a keyed data page. d. Select Copy data from a data page on .Product.

a. Select Refer to a data page on .Product

102. The business process for an automobile insurance claim consists of the following phases: - Submission: The customer contacts a customer service representative (CSR) to file the claim. - Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs. - Repair: A third party performs the repairs on each vehicle, communicating with the adjuster and customer as necessary. - Verification: After each vehicle repair, the adjuster closes the claim. According to Pega best practices, which phase can you implement as a child case? a. Verification b. Submission c. Review d. Repair

d. Repair

103. You create an application for employees to submit timesheets. Employees enter work, vacation, and sick time for a particular week. On the entry form, employees see a summary of the total hours entered. After the employee submits the timesheet, the application displays remaining vacation and sick time for the employee. To configure the form where users enter hours, select the best configuration option to calculate the total hours for the week. a. Use a When rule. When the value of any work, vacation, or sick time changes, the total hours change. b. Use declarative processing. When the value of any work, vacation, or sick time changes, the total hours change. c. Use procedural processing. When the value of any work, vacation, or sick time changes and the user submits the form, the total hours change d. Use a data transform. When the user enters the form, the data transform determines the sum of the work, vacation, and sick time properties.

b. Use declarative processing. When the value of any work, vacation, or sick time changes, the total hours change.

104. If the process ticket step is configured to set the status to Pending-Triage. When is the status of the case set to Pending-Triage? a. When the triage stage completes b. When the process ticket step starts c. When the process ticket step completes d. When verify solution step starts

b. When the process ticket step starts

105. A development team plans to enhance functionality of an existing application by changing several user interfaces rules. The team would like to pilot the enhancements to a small group of users before rolling the changes out to the entire user base. What approach maximizes reuse and maintainability? a. Place the updated rules into a new minor version of the ruleset and include the new ruleset version in a new application. b. Place the updated rules into a new ruleset and include the new ruleset in a new application. c. Place the updated rules into a new ruleset and include the new ruleset in a new version of the application. d. Place the updated rules into a new minor version of the ruleset and include the new ruleset version in a new version of the application.

d. Place the updated rules into a new minor version of the ruleset and include the new ruleset version in a new version of the application.

106. A report contains columns for Customer, Billing Cycle, Credit Card, and Expiration Date. A manager requests that the report show only those customers who meet the following conditions: - The customer is on a monthly billing cycle - The credit card is either More Cash or Vista - The credit card expires within 60 days Which set of filtering conditions returns a report with the desired data? a. Credit Card equals MoreCash AND Credit Card equals Vista AND Billing Cycle equals monthly AND Expiration Date is 60 days greater than today b. Credit Card equals MoreCash OR Credit Card equals Vista AND Billing Cycle equals monthly AND Expiration Date equals next 60 days c. Credit Card equals MoreCash OR Credit Card equals Vista AND Billing Cycle is not quarterly AND Expiration Date is less than 60 days d. Credit Card equals MoreCash or Vista, Billing Cycle equals monthly, and Expiration Date equals next 60 days

b. Credit Card equals MoreCash OR Credit Card equals Vista AND Billing Cycle equals monthly AND Expiration Date equals next 60 days

107. On a service level, the passed deadline interval is measured from a. the end of the deadline interval b. when the assignment is ready for a user c. when a user begins the assignment d. the end of the goal interval

a. the end of the deadline interval

110. An order fulfillment case type allows a customer to update user profile information during the order placement stage. The user profile consists of the following three pages: Account ID and password Customer contact information A list of open orders with the status of each order How do you configure the case type to allow customers to update any of the user profile pages at any time during case processing? a. Add an optional process to the case workflow b. Add a button for each profile page to each assignment. c. Add an alternate stage to the case life cycle. d. Add a set of optional actions to the case workflow

a. Add an optional process to the case workflow

109. What two pieces of information comprise a data element? (Choose Two) a. The name of the referencing user view b. The name of the data element c. The name of the clipboard page d. The value of the data element

b. The name of the data element | d. The value of the data element

111. Which two of the following use cases do you implement by using one or more calculated fields? (Choose Two) a. A sales representative wants to quote the cost of an insurance policy based on selected coverage options. b. An accountant wants to list the largest order for the last month, for each customer account. c. A project manager wants to estimate the cost of painting a banquet hall based on labor and materials required. d. A certification manager wants to determine the number of exams conducted at each testing facility in the current quarter.

112. Hospital staff members enter appointment details including relevant patient information, diagnoses, lab orders, and prescribed medication. This information is aggregated in the Patient visit summary view. The patient receives a copy of this view through email. Which two configurations, when applied in combination, achieve this behavior? (Choose Two) a. Add a Create PDF automation that references the Patient visit summary view. b. Add a Send Email step and enable the option to include attachments. c. Add a Send Email step and compose the message to reference the relevant properties. d. Enable email notifications on the case type

a. Add a Create PDF automation that references the Patient visit summary view. b. Add a Send Email step and enable the option to include attachments.

113. A government application provides field placeholder values to help users enter the correct data. The Design Lead has asked you to increase the font size on ail field placeholder value components to help visually impaired users. Which configuration applies the font styling requirement on the field placeholder values in the application? a. Update the existing Default theme text entry b. Run a case type that uses the component and change the font on the view c. Add a new theme text entry to the application theme d. Upload a new application theme

b. Run a case type that uses the component and change the font on the view

114. When applying for a credit limit increase, customers with standard credit cards must provide information in an Employment Information process. Requests from customers with Platinum credit cards automatically skip this process. What task do you perform to implement this requirement? a. In the Employment Information process add a card type true/false field to a user view. b. In the Employment Information process add a custom condition to start the process by testing the card type. c. In the Employment Information process add an Approve/Reject step to test the card type d. In the Employment Information process validate card type for continued processing.

b. In the Employment Information process add a custom condition to start the process by testing the card type.

115. In an application that sells office supplies, the Payment view displays order items and collects payment information. In the Payment section rule, the order items are grouped in a dynamic layout. You find out later that the Order Summary view must also display the order items. How do you configure the UI so that the order items display is shared between the Payment view and Order Summary view? a. Convert the Payment section layout that contains order items to a section, and embed this section in the Order Summary section b. Build the Order Summary section with a layout inside to group the order items, similar to the Payment section. c. Embed the Payment section in the Order Summary section. d. Reuse the Payment section in the Order Summary view and use a disable when condition to disable payment information on the Payment section rule

a. Convert the Payment section layout that contains order items to a section, and embed this section in the Order Summary section

116. A requirement states: The date of birth submitted for first grade students must be at least five years before September 1 of the current year. Which three validation methods, when applied in combination, satisfy the requirement? (Choose Three) a. When rule b. Calendar type c. Date data type d. Validation rule e. Edit validate rule

b. Calendar type c. Date data type d. Validation rule

117. A home loan application requires approvals from the Legal team manager and the Finance team manager. The Legal team manager must approve before the Finance team manager. How do you configure this requirement? a. Create an approval process for each manager in parallel. b. Apply business logic to route a single assignment in the correct order. c. Create an approval step with cascading approval. d. Route an assignment to a work queue where both roles have access.

c. Create an approval step with cascading approval

118. Customers check their membership status with a company loyalty program by entering their full name and member ID number. Once the membership status is returned, the customer either abandons the case or makes changes to their membership. If the member chooses to make changes, a case ID is assigned to the request. Which two configurations, when applied in combination, achieve this behavior? (Choose Two) a. Configure the stage to resolve the case. b. Configure the case type to create temporary cases. c. Add a decision step to the process d. Add a Persist case step to the case life cycle.

c. Add a decision step to the process | d. Add a Persist case step to the case life cycle.

119. Users can select a check box to subscribe to a text messaging service. Selecting the check box displays a field for a user to enter a mobile phone number. How do you configure the application to display a field for entering a mobile phone number only when the check box is selected? a. Use a when condition in a data transform to determine whether to show the mobile phone number field. b. Use a when condition in the flow to branch the flow based on case data c. Use a circumstance on the check box property to create a rule variant that is effective when the check box is selected. d. Use a when condition in the UI form to determine whether to show the mobile phone number field.

d. Use a when condition in the UI form to determine whether to show the mobile phone number field.

You are implementing a data entry screen to include an asset ID field to track company equipment. All asset IDs are eight characters in length. The first three characters are letters followed by a five-digit number. Which validation approach restricts entries for the asset ID field to the required format? a. Validate rule b. Min/max character c. Text data type d. Edit validate rule

d. Edit validate rule

121. Customers on a hotel booking application can add additional amenities to their reservation. The application displays a view with the available amenities, descriptions and costs. To reduce scrolling, the content is organized into multiple areas. Each area is accessed using a drop-down menu that lists each amenity. How do you configure the user interface to improve access to the content and achieve the business requirement described? a. Configure a disable when condition on each field to allow access when the associated amenity is selected on the drop-down control. b. Configure a repeating dynamic layout with an embedded section for each amenity and set the layout format to grouped. c. Configure a layout group to separate each amenity into individual panels and set the layout to a menu format. d. Configure a visible when condition on the drop-down control to display each section when the associated amenity is selected.

b. Configure a repeating dynamic layout with an embedded section for each amenity and set the layout format to grouped.

122. Which two dependencies do you directly enforce with a Wait step? (Choose Two) a. Pausing a case until a predetermined time expires b. Pausing a case until a user submits a specified value c. Pausing a case until another case reaches a specified status d. Pausing a case until a new child case is created

a. Pausing a case until a predetermined time expires | c. Pausing a case until another case reaches a specified status

123. A hotel booking application allows customers to change rooms after making a reservation. Each room's status in each hotel is stored on a data page sourced from an external database table. Which two configuration options, when applied in combination, do you use to update the database table when a customer changes rooms? (Choose Two) a. A savable data page that contains the room information b. A when rule to trigger the database update c. A data transform to copy updates to the data page d. An editable data page that contains the room information

a. A savable data page that contains the room information | c. A data transform to copy updates to the data page

124. Customers can log their own product support requests using an online portal. Once logged in, the portal displays the list of products purchased by the customer. The customer can initiate one or more support requests for each product. What is the appropriate scope for a data page that sources the list of products purchased by the customer? a. Thread b. System c. Requestor d. Node

c. Requestor

125. A customer refund case type requires that an auditor receives an email notification if the refund is greater than twice the price of the item. Which participant role do you select to configure this requirement? a. Customer b. Interested individual c. Owner d. Work queue

b. Interested individual

126. Which configuration informs a user by email when an assignment is added to the user's worklist? a. Configure the case type to send assignment notifications to assigned users b. . Add a Send Email step to the process after the assignment to notify the assigned user. c. Configure a service level to send a notification to the assigned user d. Add a Send Notification step to the process after the assignment to notify the assigned user

b. . Add a Send Email step to the process after the assignment to notify the assigned user.

127. Employees submit time-off requests that must be approved by their manager. If the requested time off is extended beyond three weeks, the manager, director, and a member of human resources (HR) must approve the request. Which two configurations, when applied in combination, achieve this behavior? (Choose Two) a. Create a decision table and evaluate all rows. b. Use a cascading approval with an authority matrix c. Use a cascading approval with a reporting structure. d. Configure custom approvals in the reporting structure

a. Create a decision table and evaluate all rows. | b. Use a cascading approval with an authority matrix

An accident claim case creates a vehicle claim case for each vehicle involved in an accident. Which two configurations prevent the accident claim case from resolving before all vehicle claims are resolved? (Choose Two) a. Add each vehicle claim as a child case of the accident claim. b. Add a manual approval step to the accident claim case. c. Add an optional process to pause the accident case until the vehicle claims are paid. d. Add a wait step to the accident claim case to wait until all vehicle claims have a status of Resolved.

a. Add each vehicle claim as a child case of the accident claim. d. Add a wait step to the accident claim case to wait until all vehicle claims have a status of Resolved.

129. In an insurance claim application, you have the following requirement: All claims must be resolved within 1 week. To meet this requirement, you configure a service level. Where should the service level be configured? a. The process b. The stage c. The case types d. The step

c. The case types

130. How do you reference the State property on an Address page group with the index Home? a. .Address(Home).State b. .Home.State.Address c. .Home(Address).State d. .Address.Home.State

a. .Address(Home).State

131. An online retailer allows customers to select a courier service for deliveries. The list of available courier services is drawn from a data type sourced in the Pega database. The Fulfillment department wants to allow local warehouse managers to add courier services to mitigate increases in delivery times and remove courier services that fail to meet delivery metrics. Which two options are required to allow local warehouse managers to update courier service records in production? (Choose two.) a. Create an access group for local warehouse managers. b. Delegate the records for the courier service data type. c. Define an approval process for adding and removing courier services d. Enable rule checkout for the local warehouse managers

a. Create an access group for local warehouse managers. | b. Delegate the records for the courier service data type.

132. A bookseller maintains a database of more than 10,000 book titles. You have been asked to configure a form that a allow users to select a book by title. How do you configure the form? a. . Add a drop-down control arid source the data from the property value used in the control. b. Add a drop-down control and Source the data using a data page c. Add an autocomplete control and Source the data using a data page. d. Add an autocomplete control and source the data from the clipboard work page.

c. Add an autocomplete control and Source the data using a data page.

133. A customer calls to apply for a new bank account. The customer service representative (CSR) needs to perform an assignment named Select Account Type. During the discussion, the customer can request written information regarding different account types. Select the case lifecycle design that satisfies this requirement. a. A user view for requesting information to the Select Account Type assignment. b. . Add an optional action to the stage that contains the Select Account Type assignment. c. Add a case-wide optional action d. Add a router to the Select Account Type assignment

b. Add an optional action to the stage that contains the Select Account Type assignment.

134. What is the relationship between pyWorkPage and case data? a. pyWorkPage timestamps all the data generated while creating and processing a case b. pyWorkPage stores all the data pages generated when a case resolves. c. pyWorkPage stores all the data generated while creating and processing a case.

c. pyWorkPage stores all the data generated while creating and processing a case.

135. Your online shopping application serves international customers. You need to define a Data Page that holds currency exchange rates. All users accessing the application need to use the information. The Scope of this Data Page should be set to _________________________ a. Application b. Node c. Thread d. Requestor

b. Node

136. A user view includes a list of four urgency options selectable by radio buttons. How do you configure the selection list? a. Configure a field group with selectable urgency options. b. Configure a drop-down field with selectable urgency options c. Configure a picklist with radio buttons for the urgency options. d. Configure a Boolean field with selectable urgency options.

c. Configure a picklist with radio buttons for the urgency options.

137. An on-demand transportation application has a Conversation preference data type. When customers use the application to request a ride, they can specify their conversation preference: whether they would like to talk to their driver or if they would prefer silence. Company stakeholders are interested in analyzing the conversation preference data. How is the Conversation preference data type sourced? a. Local system of record b. No system of record c. External system of record

a. Local system of record

138. An online shopping application allows customers to select the item quantity of different goods and add items to the shopping cart. In the shopping cart, the application displays the price for each item type, indicates the quantity of each item type, calculate the total item prices, and calculate the total cost for all items in the shopping cart. The application pulls the price of each item type from a data page that references an external inventory management system. Select two-unit tests useful in developing the shopping cart page. (Choose Two) a. Verify the data page has the correct item prices. b. Verify the data transform copies the correct value from the data page to the shopping cart page. c. Verify the price fields are displayed in the correct format. d. Verify the order total cost property is accurately calculated.

a. Verify the data page has the correct item prices. | b. Verify the data transform copies the correct value from the data page to the shopping cart page.

139. While testing a form, you need to verify the contents of a data page in memory. Which tool do you use to view the current contents of the data page? a. The clipboard tools b. Case designer c. The date explorer d. Live UI

a. The clipboard tools

140. You configure a service level to adjust assignment urgency to 100 when the goal interval lapses. How does assignment urgency impact the deadline and passed deadline intervals? a. Urgency value remains at 100, but other service level processing continues. b. Urgency value continues to increment as configured c. Service level processing is halted until the assignment is completed d. The user is notified that the maximum urgency has been reached.

a. Urgency value remains at 100, but other service level processing continues.

141. In a claims application, customers can file home insurance claims. Each claim contains a list of items of loss. Depending on circumstances, some claims are investigated for potential fraud in parallel to the actual claim process. Which two entities would you model as case type? (Choose two.) a. Fraud investigation b. Claim c. Customer d. Item of loss

a. Fraud investigation | b. Claim

142. You are building a form that contains a list of courses. Users will select the courses in which they want to enroll. Which two tasks must take place in Designer Studio? (Choose Two) a. Enable section editing and configure the selection check box by removing the caption b. Create a field group list property and make the property a data reference c. Configure the view in Run mode and change the order of the columns in the view. d. Edit the field group list property and set data access to copy data from a data page.

b. Create a field group list property and make the property a data reference d. Edit the field group list property and set data access to copy data from a data page.

143. Consider the following scenario: - During the Interview process for a Job Application case, an administrative assistant selects the date and location of the interview. - Next, an email confirmation is sent to the candidate. - During the interview, the hiring manager captures notes from the discussion. - Finally, the candidate is assigned a technical exercise and the results are added to the case. Select two step names that follow the guidelines for identifying and naming the steps in the process. (Choose Two) a. Notify candidate b. Ask questions c. Schedule interview d. Technical exercise

a. Notify candidate | b. Ask questions

144. A process routes loan requests to a specific loan officer based on the type of loan. - If the loan is a mortgage, it is routed to Adam Ross. - If the loan is for an automobile, it is routed to Julia Samuels. - If the loan is an equity line, the case is routed to Don Smith. How do you configure a router to ensure that case advances to the correct loan officer? a. Route the case to a worklist using a skilled router b. Route the case to a work queue using a When condition c. Route the case to a work queue using a skilled router. d. Route the case to a worklist using a When condition.

b. Route the case to a work queue using a When condition

145. You have been asked to create a pie chart that shows the number of employees in each regional office, and the name of the manager in each office. A list report contains columns for Employee Name, Manager Name, and Office. How do you configure the list report to create the pie chart? a. Group the Employee Name and Office columns b. Group the Employee Name column. c. Summarize the Employee Name and Manager Name columns. d. Summarize the Employee Name column.

a. Group the Employee Name and Office columns

146. Which source do you select for a data page that contains the details of single record for a data type? a. Report definition b. Data transform c. Connector d. Lookup

d. Lookup

147. Color options are available to the customer, but the options are available on the screen, and do not appear with the popup. Which option to configure the color option? 1>Dropdown 2>Radio button 3>Check box 4>Autocomplete/Text field Which tool do you use to identify missing alternate text for an image? a. Clipboard b. Accessibility inspector c. Tracer d. Live UI

2>Radio button | b. Accessibility inspector

148. Which two rules do you localize by using the localization wizard? (Choose Two) a. Work parties b. Paragraph c. Correspondence fragment d. Field value

b. Paragraph | c. Correspondence fragmen

149. Which three statements are true about DevOps practices in pega platform? (Choose three) a. Intermittent delivery is preferred to help plan predictable releases b. Acceptance criteria helps to focus customer-centric deployment c. Pega can integrate third-party DevOps tools to promote flexibility d. DevOps promotes larger releases in shorter development cycles e. Tests are run before publishing changes to ensure compatibility

150. Which requirement is best implemented by using a Wait step in a case? a. You must pause a case until a user uploads a signed document. b. You cannot proceed in an expense report until a manager approves the request. c. You cannot complete a purchase case on a website unless you complete a new account subcase. d. You need to send an email after a user completes a form.

c. You cannot complete a purchase case on a website unless you complete a new account subcase.

151. Which three options can you configure from a mobile app channel (Choose Three) a. Establish security behavior for a mobile app, such as the use of biometrics identifiers b. Change the host for a mobile app to a production system, rather than a development system c. Identify how different mobile devices render UI controls. d. Define responsive UI behavior for a view when displayed on a mobile device e. Define the role applied to users when they run the mobile app

a. Establish security behavior for a mobile app, such as the use of biometrics identifiers b. Change the host for a mobile app to a production system, rather than a development system e. Define the role applied to users when they run the mobile app

152. Which two items must be configured to add an external data source to a data object? a. A simulated data source to test the implementation b. A data transform to map the application data model to the connector c. The uniform resource identifier that identifies the web service d. The authenticating information, if required by the corresponding service

c. The uniform resource identifier that identifies the web service d. The authenticating information, if required by the corresponding service

153. A view must display four possible severity values at once, but allow the user to select only one possible value. How do you configure the selection list? a. Configure a drop-down list with selectable severity options b. Configure a data relationship with searchable severity options c. Configure a picklist with radio buttons for the severity options d. Configure a Boolean field with selectable severity options

c. Configure a picklist with radio buttons for the severity options

154. Given a table which shows total working hours, sick, vacation. Identify how we calculate the respective values a. Total working hours – calculate field, data transform b. Sick hours c. Leave hours

a. Total working hours – calculate field, data transform

155. Need to select one severity option which is best a. Picklist b. Radio button c. Checkbox

b. Radio button

155. Need to select one severity option which is best a. Picklist b. Radio button c. Checkbox

b. Radio button

156. Identify Text, Multi record data relationship, Single record data relationship a. .Address(1).pincode-Multi b. ShippingAddress.City-Text c. .BillingAddress.Telephone-Single

157. How do you indicate the progress of a case towards resolution? a. Design intent-driven user interfaces. b. Configure a case notes field to capture progress information c. Update the case status on the appropriate steps. d. Apply service levels to the assignment steps.

c. Update the case status on the appropriate steps.

158. In a banking application, which two options must be used together to present users with a set of balance transfer options only if they elect to transfer a balance to their credit card? (Choose two) a. Add an action set on the layout containing the balance transfer offers to trigger a refresh b. Add a visible when condition on the check box for the balance transfer election c. Add an action set on the check box for the balance transfer election to trigger a refresh d. Add a visible when condition on the layout containing the balance transfer offers

c. Add an action set on the check box for the balance transfer election to trigger a refresh d. Add a visible when condition on the layout containing the balance transfer offers

159. A human resources application contains reports that are used to review hiring practices. The product manager has asked you to test the recent hire training report. How do you run a unit test on the report? a. Create a copy of the rule and use the run rule window b. Initialize the rule with test data using the run rule window c. Identify a data test page to unit test the rule d. Run the report definition using the contents of a database table

d. Run the report definition using the contents of a database table

160. Drag the appropriate ruleset version type to the corresponding scenario. 1. Version 2. Minor Version 3. Patch Version a. You need to update a decision table to correct one of the expected results b. You need to add new options and processing behavior to a cancellation process c. You need to add a case type to provide a new Micro journey to users

161. You need to localize correspondence into a language that is unavailable in the pega language pack Which option satisfies the requirement? a. Run the localization wizard and add transitions to Translation.html b. Leverage translation services SOAP calls and enable records for translation c. Configure a field value record that contains the correspondence text d. Create the translation rule manually and include the rule in the application ruleset

a. Run the localization wizard and add transitions to Translation.html

162. You need to test whether a user interface is suitable for users with visual disabilities, such as Deuteranopia (red-green confusion) How do you perform this task? a. Enable the live UI tool b. Unit test section rules c. Use a screen reader extension d. Use the accessibility inspector

d. Use the accessibility inspector

163. An application allows consultants to enter hours worked on a project on a weekly basis. Consultant hours need approval by the manager and the project supervisor. The approvals can occur in any order Which approval configuration meets this requirement? a. Configure a parallel process for each of the required approvals b. Add the manager approval to an alternate stage in the case life cycle c. Add an optional action for each approval in the appropriate stage d. Configure a single cascading approval based on an authority matrix

a. Configure a parallel process for each of the required approvals

164. You are building a new booking application in pega platform with a case type that displays a customer’s various accounts and allows them to make banking transactions. The transaction data object allows customers to dispute a transaction. The system provides a drop-down list of reasons for the dispute, which are collected along with the transaction ID. According to pega best practices, which option do you use to source the transaction data object? a. External system of record b. A data page c. Pega platform system of record d. No system of record

c. Pega platform system of record

165. A disrupted transaction case records account information using a page property. Account information is recorded at the time the case is created and does not update when the case is further processed. Account information is stored in an external system and accessed by a data page. How do you configure the account information page? a. Select refer to a data page on the page property b. Configure the page property to refer to a keyed data page c. Define a reference property that refers to the data page d. Select copy from a data page on the page property

d. Select copy from a data page on the page property

166. In which two of the following situations would you simulate an integration? (Choose Two) a. The service has slow response times. b. The service is not available yet. c. You need to test each flow path in the case processing. d. The connector is configured to use global resource settings.

b. The service is not available yet. | c. You need to test each flow path in the case processing.

167. How do you propagate data to a new child case in Pega Express? O a. Configure a data page to copy specified properties. b. Configure a case calculation to copy specified properties. c. Configure the Update Case shape to copy specified properties. d. Configure the Create Case shape to copy specified properties.

d. Configure the Create Case shape to copy specified properties.

168. When processing an auto accident claim, the system requires three approvals: Approval from the adjuster who inspected the car, approval from the medical administrator who provided medical care to the insured, and approval from the insurance agent who verified the claim. How do you implement the requirements so each approver can work independently? a. Create three parallel processes with approval assignments. b. Route to a workbasket where all three roles have access. c. Create business logic to route to the different approvers. d. Create an approval step with cascading approval.

a. Create three parallel processes with approval assignments.

169. You want operators in two separate units to be able to perform work routed to either unit. Which configuration supports this requirement? a. On each operators record, associate the operator with both units. b. On each operators record, associate the operator with the same group. c. On the work group record, associate the operators with the work group. d. On each unit record, associate both operators with each unit.

b. On each operators record, associate the operator with the same group.

170. A flow action calls a pre-processing data to transform to initiate values. There are several flow actions available for the assignment you want to make sure that the values are only initiated once for each flow action. How do you implement a solution? a. Do nothing. The pre-processing data transform is only called once for each assignment. b. Make sure that the flow action does not have the highest likelihood since it always be invoked. c. Configure the data transform as post-processing instead of pre-processing. d. Add logic to the pre-processing data transform to test if values were already initiated.

a. Do nothing. The pre-processing data transform is only called once for each assignment.

171. How do you identify if a result in a decision rule cannot be returned? a. Test for missing conditions b. Test for completeness c. Test the rule using a unit test d. Test for conflicts

d. Test for conflicts

172. A form must support accessibility. How do you enable a user to specify a date? a. Configure a text box to allow data entry. b. Use a calendar control that displays an entire year. c. Use a calendar control that displays an entire month. d. Provide separate controls for month, day, and year.

d. Provide separate controls for month, day, and year.

173. Which piece of application content do you localize by using a Field Value rule? a. Labels and drop-down values on a section rule. b. Logos or other images on a harness rule. c. User instructions in a paragraph rule. d. User editable text in a correspondence rule.

a. Labels and drop-down values on a section rule.

174. In which three situations can you use a data transform? (Choose Three) a. To set the destination location as the arrival location b. To create a new property after case creation c. To set the default arrival date to five days in the future d. To copy the first and last name properties into a single property value e. To create the dependent property after case creation f. To set default values for a case g. To perform an action that allows the user to update a reservation

c. To set the default arrival date to five days in the future d. To copy the first and last name properties into a single property value f. To set default values for a case

175. From the employee training portal, an employee opens a new Enrollment case, submits course selections, and receives an email confirmation. There is an error in the email confirmation. You must identify the cause of the error by recording a set of interactions on the portal and testing expected behavior on the data collection fields. What three steps, when applied in combination, achieve the required testing? (Choose Three) a. Add stage-entry validations on the Enrollment case fields. b. Create a test case for the employee portal. c. Add assertions on the UI elements to verify correct data collection. d. Run a new Enrollment case from the employee training portal. e. Add field validations on the course selection step.

b. Create a test case for the employee portal. c. Add assertions on the UI elements to verify correct data collection. d. Run a new Enrollment case from the employee training portal.

176. A list report includes columns for purchase requests and regional cost centers. A manager wants the report to show the total number of purchase requests for each of the regional cost centers. How do you configure the report definition? a. Use the purchase requests column to group the cost centers. b. Filter the results so that the report includes only cost center and purchase requests. c. Summarize the purchase requests column by count. d. Summarize the regional cost centers by count.

c. Summarize the purchase requests column by count.

177. You are testing an airline reservation case type that does not yet have a UI configured. You need to verify that changing the purchase Insurance field in the clipboard tool updates the Total cost field. In which category of the clipboard tool would you expect to find the purchase Insurance field? a. System pages b. Data pages c. User pages d. Linked property pages

c. User pages

178. A case type for voiceover requests includes two tasks: Edit script and record script. Your team has been asked to route edit script tasks editors and record script tasks to actors. Which two approaches fulfill this requirement? (Choose Two) a. Create two new work groups, one for editors and one for actors b. Create two new work queues, one for editors and one for actors c. Create one work group for both personas and route to the work group d. Create one new work queue and split the tasks by type

a. Create two new work groups, one for editors and one for actors b. Create two new work queues, one for editors and one for actors

179. Direct Capture of Objectives (DCO) aims to increase which two aspects of application delivery? (Choose Two) a. Accuracy b. Coding c. Speed d. Performance

a. Accuracy | c. Speed

180. You have been asked to create a pie chart that shows the number of cases each manager has created. A list report contains columns for manager name, case ID, and office. How do you configure the list report in order to create the pie chart? a. Group the case ID column. b. Group the manager’s name column. c. Summarize the manager’s name column. d. Summarize the case ID column

c. Summarize the manager’s name column.

You have been asked to create a report definition that includes information about the sales offices and sales representatives. The manager wants to access the report in the Report Browser in the user portal. The manager also wants to include the report in a new report category specifically for the sales group. What two configurations are required to support this request? (Choose Two) a. Select the option in the Report Browser that allows users to view your report. b. Create a report category rule for sales office reports. c. Select the report definition option that displays your report in the Report Browser. d. Add a report category for sales group reports in the Report Browser.

c. Select the report definition option that displays your report in the Report Browser. d. Add a report category for sales group reports in the Report Browser.

182. You have created a new report that contains a list of employees, hire dates, and managers. You have been asked to display each manager in a row. Beneath each manager row, you must list the manager's employees and their hire dates. How do you support this request? O a. Group the manager column b. Filter the manager column c. Summarize the manager column d. Sort the manager column

a. Group the manager column

183. Which two statements demonstrate the role of a report? (Choose Two) a. Reports are used to assess process performance. b. Reports are used to update data in a database. c. Reports are used to select items from a list while working in an assignment. d. Reports are used to source a list of selectable items while working in an assignment

a. Reports are used to assess process performance. | c. Reports are used to select items from a list while working in an assignment.

184. You are asked to build a report listing customer order cases with an Order Total value over USD10000 sorted by Creation date (pxCreateDate). The report should display the following three fields: Case ID (pylD), Customer ID, and Order Total. Which property or property combination should you optimize to improve performance? a. Order Total b. pxCreateDate c. Customer ID and Order Total d. pxCreateDate and Order Total

c. Customer ID and Order Total

185. A form listing nearby restaurants has four columns: Restaurant name, Restaurant location, Thumbnail image of the seating area, Make reservation (check box). You want to ensure that users have the information they need to make a reservation regardless of screen size. When viewed on a small screen, you do not need to display the images. What three configuration steps do you take to support this requirement? (Choose Three) a. Set the importance of the image column to Secondary. b. Set the importance of the Make reservation column to Primary. c. Set the importance of the image column to Other. d. Set the importance of the Restaurant name and Make reservation columns to Primary. e. Set the importance of the Restaurant location and Make reservation columns to Secondary. f. Set the importance of the Restaurant name column to Primary.

d. Set the importance of the Restaurant name and Make reservation columns to Primary. e. Set the importance of the Restaurant location and Make reservation columns to Secondary. f. Set the importance of the Restaurant name column to Primary.

186. A company requires that patients receive status updates during processing of medical tests. Patientcare not users of the application. You create the work party for the patient as an instance of which class? a. Data-Party-Person b. Data-Party-Operator c. Data-Party-Org d. Data-Party-Com

a. Data-Party-Person

187. Which requirement is satisfied by configuring a service level agreement? a. Requests from customers with elite status go to a dedicated work group. b. A transaction review is completed within 24 hours. c. Users are notified when they receive an assignment. d. Transaction dispute cases are considered more urgent than address change cases.

b. A transaction review is completed within 24 hours.

188. As part of the case design, after someone completes a purchase, the application should send a confirmation email. How do you design the case life cycle to send the email? a. As part of the stage configuration b. As an alternate stage c. As part of the case configuration d. As a separate process step

a. As part of the stage configuration

189. In a purchase request case type, you have the following requirement: Purchase requests should automatically go to a manager of an employee. To meet this requirement, you design a case with a_______________. a. step that routes to the manager b. change stage step to allow the employee to route to the manager c. stage to route requests to the manager d. process that routes to the manager

a. step that routes to the manager

190. Which requirement can be implemented through circumstancing? a. An application establishes a goal of four hours to adjust claims for platinum customers. For other customers, the application establishes a goal of one business day. b. An application sets the default shipping option for orders that exceed USD100 to two-day delivery. Otherwise, the default option is five-day delivery. c. An application audits insurance claims that an insurance adjuster values at USD10000 or greater. Otherwise, the claim is approved. d. An application routes upgrade requests for US customers to one work queue, and requests for European customers to a different work queue.

a. An application establishes a goal of four hours to adjust claims for platinum customers. For other customers, the application establishes a goal of one business day.

191. Which two requirements demonstrate the need to configure correspondence? (Choose Two) a. Fax a new insurance claim to the auto repair shop. b. Text the customer with status changes in an insurance claim. c. Assign a new insurance claim to a case worker to process. d. Phone a customer for additional information about the case

a. Fax a new insurance claim to the auto repair shop. | b. Text the customer with status changes in an insurance claim.

192. While testing a business process to approve an expense report, you receive an error. Which tool allows you to review the rule execution to determine the source of the error? a. The Tracer b. The Clipboard tools c. The Application Profiler d. The Dependency Analyzer

a. The Tracer

193. You create an application to track package deliveries. Choose three elements that are essential for this application. (Choose Three) a. A delivery cancellation child case b. A shipment tracking case type c. A set of fields to capture the shipping details d. A work party to represent the customer o A user view to enter the shipping details e. A user view to enter the shipping details

b. A shipment tracking case type c. A set of fields to capture the shipping details e. A user view to enter the shipping details

194. Select the three benefits of using Direct Capture of Objectives (DCO). (Choose Three) a. Generate the latest code from business-friendly metaphors. b. Empower project participants to review development progress. c. Facilitate collaboration between business and IT around working models. d. Automate custom business processes. e. Enter and store business requirements in the application.

a. Generate the latest code from business-friendly metaphors. c. Facilitate collaboration between business and IT around working models. d. Automate custom business processes.

195. To qualify for an instant loan, an applicant must be older than 21 and have a monthly income of at least USD2000. How do you enforce these restrictions? a. Use two Edit Validate rules: one for age and one for income. b. Use a single Validate rule with two conditions: one for age and one for income. c. Configure the UI controls to only accept values greater than 21 for age and USD2000 for income. d. Use two Validate rules: one for age and one for income.

b. Use a single Validate rule with two conditions: one for age and one for income.

196. You are defining a user view for a loan application. If the loan applicant indicates there is an existing open account, the Date account opened must be before the current date. Select the approach that meets the validation requirements. a. Use a pick list control to verify the Date account opened is in the past. b. Use a validate rule to verify the Date account opened is in the past. c. Use a when rule to verify the Date account opened is in the past. d. Use a calendar control to verify the Date account opened is in the past.

b. Use a validate rule to verify the Date account opened is in the past.

197. Consider the following scenario: A customer files a fraud complaint. The complaint is investigated by a customer service agent. The customer service agent may request additional information from the customer. The merchant is notified and given 15 days to dispute the fraud claim. If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to their account. How do you name the step where the agent investigates the claim for fraud? a. Investigate Claim b. Claim Investigation c. Fraud Claim d. Investigate Fraud

d. Investigate Fraud

198. Consider the following requirement: The patient must be able to modify physician details at any time without impacting primary case processing. Which configuration satisfies this requirement? a. Add a case-wide optional action to the case life cycle. b. Add a primary stage with at least one process to the case life cycle. c. Add an alternate stage with at least one process to the case life cycle. d. Add an assignment to the case life cycle.

a. Add a case-wide optional action to the case life cycle.

199. A requirement states: When a business guest checks out of a hotel, the guest must complete a hotel review to receive a corporate discount. Select the case type relationship that satisfies the requirement. a. Configure hotel review as a spin-off case of the checkout request. b. Configure checkout request as a child case of hotel review. c. Configure both checkout request and hotel review as top-level cases. d. Configure hotel review as a child case of the checkout request.

d. Configure hotel review as a child case of the checkout request.

200. A requirement states: A customer can update an address at any point during case processing by performing the following steps. 1. The customer submits the new address. 2. The application verifies that the address matches postal service requirements. 3. The customer then approves the corrected address. How do you configure this requirement? a. Add a case-wide optional action to the workflow for the address submission. b. Add a case-wide optional process to the case workflow to perform the address change. c. Add an alternate stage to the case life cycle to change the address. d. Add a button to each assignment to present the customer with a form to submit a new address.

b. Add a case-wide optional process to the case workflow to perform the address change.

201. In processing a parent case P-l, two child cases C-l and C-2 are created. Which of the following statements is correct about the processing of P-l, C-l, and C-2? a. P-l must be resolved before either C-l or C-2 can be resolved. b. Either C-l or C-2 must be resolved before P-l can be resolved. c. C-l must be resolved before C-2 can be resolved. d. Both C-l and C-2 must be resolved before P-l can be resolved.

d. Both C-l and C-2 must be resolved before P-l can be resolved.

202. Which three use cases demonstrate the Pega dynamic UI behavior? (Choose Three) a. Display a message upon form submission that a date field must be in the future. b. Unmask a password field when users click an icon. c. Automatically calculate order total when users change quantities. d. Display partner information fields when a screen loads for married applicants. e. Display a shipping address section when users select the Different than billing address check box.

b. Unmask a password field when users click an icon. d. Display partner information fields when a screen loads for married applicants. e. Display a shipping address section when users select the Different than billing address check box.

203. You are implementing a UI form collecting job applicant information. Users must provide values to certain fields before submitting the form. Which configuration adds asterisks to indicate the mandatory fields on the form? a. Use a Validate rule to verify the mandatory fields have a value b. Configure the mandatory fields as Required in the section rule c. Use multiple Validate rules for each mandatory field d. Use an Edit Validate rule to verify if each of the mandatory properties has a value.

b. Configure the mandatory fields as Required in the section rule

204. In an application selling office supplies, the Payment form displays order items and collects payment information. In the Payment section rule, the order items are grouped in a dynamic layout. You find out later that the Order Summary form also needs to display the order items. How do you implement the UI so that the order items display is shared between Payment and Order Summary forms? a. Reuse the Payment section in the Order Summary form and circumstance the section rule to hide payment information. b. Build the Order Summary section with a layout inside to group the order items, similar to the Payment section. c. Embed the Payment section in the Order Summary section. d. Convert the Payment section layout that contains order items to a section, and embed this sectioning the Order Summary section.

d. Convert the Payment section layout that contains order items to a section, and embed this sectioning the Order Summary section

205. In a hotel reservation application, a form displays a list of hotels with available rooms based on the check-in and check-out dates entered by users. How do you configure the form to refresh the hotel list whenever the check-in or check-out date changes? a. Display the hotel in an embedded section with a visible when condition. b. Configure edit validates on the date fields to refresh the section when the date values change. c. Configure action sets on the date fields to refresh the section when the date values change. d. Configure an action set on the hotel list display to refresh the section when the hotel list changes.

c. Configure action sets on the date fields to refresh the section when the date values change.

206. You configure an application to allow users to download a mobile app. When users select one of the three supported platforms (Android, iOS, or Windows Mobile), the application opens a new window pointing to the appropriate app store. How do you configure this behavior? a. Add a button for each platform and configure an action set for each button. In each action set, specify click event and add an action that opens the vendor's URL in a window. b. Add one button and configure three action sets. In each action set, specify a click event and add an action that opens the vendor's URL in a window. c. Add one button and configure one action set. In the action set, specify a click event with three actions to open each vendor URL in a window. Apply a when rule to each action to determine the correct URL. d. Add three check boxes and one button. For each check box, configure an action set with a click event to set the value of the URL. For the button, configure an action set with a click event to open the URL in a window.

a. Add a button for each platform and configure an action set for each button. In each action set, specify click event and add an action that opens the vendor's URL in a window.

207. What are the minimum components of a user interface (UI) action set? a. Two actions and one event b. One action and one event c. One action, one event, and one condition d. One action and one condition

b. One action and one event

208. Users can access an apartment hunting application from different devices with different screen sizes. A screen displays the photos of available properties. By default, the photos are displayed in three columns. When the screen width is less than 800 pixels, the photos should be displayed in two columns. How do you implement the screen for this requirement? a. Use a dynamic layout with a responsive breakpoint at 800 pixels to change from inline-grid triple to inline-grid double format. b. Use a column layout with a responsive breakpoint at 800 pixels to hide the left column. c. Circumstance the layout to display different number of columns at different screen sizes. d. Circumstance the section rule to display different number of columns at different screen sizes

a. Use a dynamic layout with a responsive breakpoint at 800 pixels to change from inline-grid triple to inline-grid double format.

209. Which of these options are typically configured on a dynamic layout? (Choose Two) a. Align columns and rows to present data in a spreadsheet b. Label Positioning c. Number of columns in each row d. Alignment of field values

b. Label Positioning | c. Number of columns in each row

210. Choose two scenarios that you configure using procedural processing. (Choose Two) a. A prescription order page with a list of available prescriptions sent from the customer's health care provider. When the user opts to fill one or more prescriptions, the cost summary updates. b. A restaurant reservation page in which the user chooses a reservation and the system returns the number of available tables. c. A purchase order request page with a summary of items. The order total price updates after the customer changes a quantity. d. A flight booking page where customers can adjust the location and date of the departure and return flights. The ticket prices recalculate after the customer chooses the "recalculate price" option.

a. A prescription order page with a list of available prescriptions sent from the customer's health care provider. When the user opts to fill one or more prescriptions, the cost summary updates. b. A restaurant reservation page in which the user chooses a reservation and the system returns the number of available tables.

211. In which two situations do you configure local data storage? (Choose Two) a. Defining valid values for a property b. Caching data retrieved from an external system c. Storing reference data as part of the application d. Saving case data in an application

a. Defining valid values for a property | d. Saving case data in an application

212. A data page holds product information and has the Reload if Older Than field set to 30 minutes. The data page is created at 7:43. The user then performs the following actions: 8:10 the user refreshes the product information 8:45 the user refreshes the product information. At what time is the data page reloaded? a. 8:13 b. 8:10 c. 8:40 d. 8:45

d. 8:45

213. A customer wants to copy the contents of a previous order to their current order. What rule type do you use to copy the order contents? a. Data page b. Data transform c. Declare expression d. Function

b. Data transform

214. You are configuring an application to process travel reservations. The reservation case creates child cases for each booking component: flight, hotel stay, and vehicle rental. How do you update the total cost of the reservation as users update each child case? a. Define a case calculation to update the reservation total with the total of each child case. b. Configure the Create Case shape to propagate the total cost from each child case to the reservation. Create a declare expression to update the reservation total when the cost of each component changes. c. Add the Update Case shape to the Reservation case type to capture changes to each component cost

b. Configure the Create Case shape to propagate the total cost from each child case to the reservation. Create a declare expression to update the reservation total when the cost of each component changes.

215. An order fulfillment case type allows a customer to update user profile information during the order placement stage. The user profile consists of the following three pages: * Account ID and password * Customer contact information * A list of open orders with status of each order How do you configure the case type to allow customers to update any of the user profile pages at any time during case processing? a. Add a set of optional actions to the case workflow. b. Add an alternate stage to the case life cycle. c. Add an optional process to the case workflow. d. Add a button for each profile page to each assignment.

a. Add a set of optional actions to the case workflow.

216. An organization has two lines of business: selling books for children and reselling college textbooks. The division selling books for children can use the same basic user interface (UI) as the division reselling textbooks with the exception of the payment methods. How do you apply the Situational Layer CakeTM in this scenario? a. Place the UI rules in the base layer, and create a new layer for the payment rules for both lines of business. b. Place the UI rules and generic payment method rules in the base layer, and create a new layer for the division-specific payment rules. c. Place the UI rules in the base layer, and create a parallel base layer for the payment’s rules. d. Place the UI rules in the base layer, and create a new layer for the payment rule for each division.

b. Place the UI rules and generic payment method rules in the base layer, and create a new layer for the division-specific payment rules.

217. Which statement best describes the business value of delegation? a. Allows users to direct case processing as dictated by the circumstances of each case b. Allows business users to contribute to application design by specifying requirements c. Allows managers to adjust application behavior in production to meet changing business needs d. Allows stakeholders to approve process improvements to drive operational efficiencies.

c. Allows managers to adjust application behavior in production to meet changing business needs

218. In designing your application, you want to apply consistent visual styles to all parts of the application. How do you meet this requirement? a. Specify a skin in the application rule. b. Apply styles to the screen layout. c. Use the Live UI tool to select the skin rule. d. Specify a skin in the harness rule.

a. Specify a skin in the application rule.

219. With Pega's Situational Layer Cake approach, how do you configure a regional variation for Human Resources (HR) time off cases? a. Create a rule for the variation and add the rule to the common layer of the application. b. Create a rule for the variation and replace the existing HR time off rule in the application common layer. c. Create a rule for the variation and add it to a secondary common application layer. d. Create a rule for the variation and add the rule to the layer for the region

d. Create a rule for the variation and add the rule to the layer for the region

220. Which business need do you address through delegation? a. A service representative must attach the appropriate form when emailing a customer b. A risk officer wants to adjust the income threshold for automobile loans. c. A care supervisor wants to authorize a second opinion for an insurance claim. d. A general manager must approve catering proposals that exceed EUR5000

b. A risk officer wants to adjust the income threshold for automobile loans.

221. You want your application to have consistent styling across portals. You want the background color of all buttons in your application to be blue. You want the background color of the buttons to be easily updated in case corporate branding changes. Which attribute do you modify to set the background color? a. The application skin b. The buttons format c. The controls format d. The background mixin

b. The buttons format

222. Which two configurations do you use to validate the minimum age of a new potential customer in the CollectAccountInformation assignment step? (Choose Two) a. Create and Edit Validate rule to check the customer age. b. Reference the Edit Validate rule on the CollectAccountlnformation flow action. c. Reference the Validate rule on the CollectAccountInformation flow action. d. Reference the Validate rule on the CollectAccountInformation assignment. e. Reference the Edit validate rule on the CollcctAccountlnformation assignment. f. Create a Validate rule to check the customer age.

c. Reference the Validate rule on the CollectAccountInformation flow action. f. Create a Validate rule to check the customer age.

223. A reservation process allows customers to reserve a flight, hotel room, and rental car as part of a travel itinerary. Which configuration displays a check box to allow users to select travel insurance only if the itinerary includes a flight? a. A visible when condition applied to the check box b. An action set applied to the check box c. A declare expression configured for forward chaining d. A validate rule applied to the flow action

a. A visible when condition applied to the check box

224. Identify the two requirements that are satisfied by using a data transform. (Choose two.) a. Display the same data on multiple user views. b. Convert integer data to text data. c. Copy an existing order to a new case. d. Validate the format of property value.

b. Convert integer data to text data. | c. Copy an existing order to a new case.

225. An online sales application supports both laptop and mobile devices. You are configuring the application skin and you notice the responsive layout in the mobile device is not displaying views as stakeholders require. Which two options allow you to resolve this situation without negatively impacting the laptop users? (Choose two.) a. Use the same application skin in all portals. b. Update the process to give mobile users a separate portal. c. Do not use a skin for the mobile application version. d. Adjust the responsive behavior in the skin for optimal viewing in the mobile portal.

a. Use the same application skin in all portals. | d. Adjust the responsive behavior in the skin for optimal viewing in the mobile portal.

226. A door manufacturer offers a finite list of colors on all its doors. As part of the order, customers can select the color of the door. Select the data page definition configuration settings to source a color drop-down list to minimize memory usage. Structure >> Page or List Object Type >> ACME-Products-Data-Color or ACME-Products-Work-Color or ACME- Products-WorkColorFeedback Edit Mode >> Readonly Or Editable Or Savable Scope >> Thread Or Requestor Or Node a. Page, ACME-Products-Data-Color,ReadOnly,Node b. List, ACME-Products-Data-Color,ReadOnly,Thread c. Page, ACME-Products-Data-Color,ReadOnly,Requestor d. List, ACME-Products-Work-Color,ReadOnly,Node e. List, ACME-Products-Work-ColorFeedback,ReadOnly,Node f. List, ACME-Products-Data-Color,ReadOnly,Node

f. List, ACME-Products-Data-Color,ReadOnly,Node

227. You are configuring routing for a customer warranty service request. All warranty servicerequests are routed to the warranty resolution group except for warranty service requests for betanrelease product that requires review by the vice president of service. How do you configure assignment routing to review warranty service requests? a. Route the assignment to the vice president of service who routes assignments to the warranty resolution group as needed. b. Route the assignment to the warranty resolution group who sends an email notification to the vice president of service for the beta-release product. c. Route the assignment to the skilled group for the beta release when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group. d. Route the assignment to the vice president of service when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.

d. Route the assignment to the vice president of service when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.

228. You are creating a case type to process job applications for a large corporation. Jobapplications for security positions require a physical assessment in addition to the standard criminal background check. The physical assessment can occur before or after the background check. How do you configure a case type to achieve the required behavior? a. Create a process for the physical assessment that is followed by a process for the background check. b. Create a process for the physical assessment that is parallel to the background check process. c. Create a process on one stage for the background check and a process on another stage for the physical assessment. d. Create a process for the background check and an optional process for the physical assessment.

b. Create a process for the physical assessment that is parallel to the background check process.

229. A library application used by staff creates a book request case when a member wishes to borrow one or more books. As part of the case process, the application shows the staff a readonly list of outstanding past-due books to remind the member to return late books. select the Data page definition for this use case. a. List, Readonly, Thread b. Page, Editable, Node c. Page, Readonly, Requester d. List, Readonly, Requestor e. Page, Editable, Requester f. List, Readonly, Node

d. List, Readonly, Requestor

230. You are configuring an external data source using the Integration Designer. You have the REST, Dev, Stage, and Prod endpoint URLs, and a name for the data source. What other information do you need to configure the external data source? a. The name of the database where the source data is stored b. The data views using the external data source c. A plan for mapping the data and REST response fields d. A backup endpoint URL if the configured URL refuses to connect

c. A plan for mapping the data and REST response fields

231. In an application for configuring hardware equipment for new employees, the manager chooses a laptop model from a drop-down list. The list of available laptop models is maintained in an external system and may change over time. Which of the following do you use as the data source for this drop-down list? a. A data page b. A local list c. A data table d. A data transform

a. A data page

232. A customer views a product available in multiple color options. The customer must select only one color for each product. Which UI control allows a developer to present the user with all color choices at once, without prompting or clicking, while ensuring that the user can only select one of the color options? a. Radio buttons b. Text input c. Drop-down d. Check box

a. Radio buttons

233. You are developing a case type that processes scholarship applications. Scholarship applications advance based on the standardized test scores of the applicants. A decision shape directs the process flow. You want to test whether the process flows correctly, but you have not fully configured the user interface so that applicants can enter their standardized test scores. How do you test that the process flows correctly based on the decision? a. Use the Run Rule window to create a unit test to evaluate the flow rule. b. Use a declare expression to set a value for the standardized test score field. c. Use Live UI to see how the case processes and if an error occurs. d. Use the Clipboard tool to set a value for the standardized test score field.

a. Use the Run Rule window to create a unit test to evaluate the flow rule.

234. A requirement for a hotel reservation case type states that as customers change their room selection, the total cost of the reservation updates. How do you satisfy this requirement? a. Configure a Validate rule for the room selection step. b. Apply a Disable when condition to the total cost field. c. Add a When condition to the room selection step. d. Define a declare expression for the total cost field.

d. Define a declare expression for the total cost field.

235. While running a process, you notice that a read-only field on a form contains a value. Which tool allows you to determine if a declare expression was used to calculate the value? a. Declarative network b. Clipboard tool c. The Tracer d. Live UI

d. Live UI

236. A Declare expression evaluates a circumstanced decision tree. The decision tree evaluates a property set by a data transform. What two steps do you perform to ensure that the decision tree is configured properly? (Choose 2) a. Test the declare expression to verify that the rule is configured correctly b. Configure a test page with data to satisfy the circumstancing condition c. Specify the value of the circumstancing property when prompted in the run rule dialog d. Test the data transform to verity the result is correct

b. Configure a test page with data to satisfy the circumstancing condition c. Specify the value of the circumstancing property when prompted in the run rule dialog

237. Several Development teams work on different enhancements. The release date for each enhancement is uncertain. Which two options allow each team to keep its work separate? (Choose Two) a. Create a new ruleset version for each team. b. Set up a branch ruleset for each team c. Create a new application for each team d. Create a production ruleset for each team.

a. Create a new ruleset version for each team. | b. Set up a branch ruleset for each team

238. In which situation do you configure branched rulesets? a. One team creates a new patch for an application while another team creates a new major version of the application b. You need to delegate rules to process owners from the business c. Multiple teams need to work on the same application version d. A team needs to work on the next version of an application while preparing to migrate the current version.

239. Users create Insurance Coverage Request Cases to authorize insurance payments. Users enter information that includes the name of the patient, the date of the procedure and the type of the procedure. After entering the information, user submits the request for a review of the patient's insurance policy. Because multiple users enter requests, duplicate request can occur. A request is considered a duplicate if the patient’s name, procedure type, procedure date match an existing request. You have been given two requirements: - Ensure that users can identify duplicate requests. - If a case is duplicate, it is not written to the database. Otherwise, write the case to the database. Which two options configure application so that users can identify duplicate requests? (Choose two) a. Add a duplicate search step to the case life cycle design. b. Configure a duplicate search decision table and add it to a Decision shape c. Configure weighted conditions. d. Configure a validate rule to validate matching cases.

b. Configure a duplicate search decision table and add it to a Decision shape d. Configure a validate rule to validate matching cases.

240. Users create Insurance Coverage Request Cases to authorize insurance payments. Users enter information that includes the name of the patient, the date of the procedure and the type of the procedure. After entering the information, user submits the request for a review of the patient's insurance policy. Because multiple users enter requests, duplicate request can occur. A request is considered a duplicate if the patient’s name, procedure type, procedure date match an existing request. You have been given two requirements: - Ensure that users can identify duplicate requests. -If a case is duplicate, it is not written to the database. Otherwise, write the case to the database. Which two steps satisfy the requirement that only non-duplicate requests are written to the database? (Choose two) a. Configure the case type to instantiate temporary cases. b. Configure a create case step to instantiate temporary cases. c. Add a persist case flow action to the case life cycle design. d. Add a persist case step to the case life cycle design.

241. Depending upon the purchase request amount, approvals cascade from the users to a loan officer, then to a director and finally to a vice president. The loan officer is the user’s manager. The director is the loan officer’s manager. The vice president is the director’s manager. Which two approaches can you use to configure the cascading approval? (Choose two) a. Approval based on Authority Matrix, with a Decision Tree rule to determine the approver(s) b. Approval based on Authority Matrix, with a Decision Table rule to determine the approver(s) c. Approval based on Reporting structure, using the workbasket manager to determine the approver(s) d. Approval based on Reporting structure and when conditions, using each operator’s reporting to manager to determine the approver(s)

c. Approval based on Reporting structure, using the workbasket manager to determine the approver(s) d. Approval based on Reporting structure and when conditions, using each operator’s reporting to manager to determine the approver(s)

242. In the first step in a case type, the user compares data on a form to the data on a customer account. If the data matches, the case is resolved. If the data does not match, the user advances the case to update the account. Management only wants a record of the cases that update an account. What two configuration options do you use to implement this requirement? (Choose Two) a. Add a persist case shape after the first step. b. Configure the starting flow to instantiate the case type as a temporary case. c. Apply a when condition to the first step to persist only cases requiring updates. d. Configure the first step to instantiate the case type as a temporary case.

c. Apply a when condition to the first step to persist only cases requiring updates. d. Configure the first step to instantiate the case type as a temporary case.

243. You are configuring duplicate case search logic in a case type. How do you ensure that resolved cases are not evaluated as potential duplicates? a. Add a must match condition where the work status of the current case does not contain “Resolved” b. Add a weighted condition where the work status of potential duplicates does not contain “Resolved” c. Add a weighted condition that evaluates the work status of current and existing cases where work status equals “Resolved” and has a weight of “0” d. Add a must match condition where the work status of potential duplicates does not contain “Resolved”.

b. Add a weighted condition where the work status of potential duplicates does not contain “Resolved”

244. The following example shows the ruleset list for the logged in operator. What is stored in the Admin@MyCo ruleset ? Admin@MyCo: Purchasing:01-01 PurchasingInt:01-01 MyCo:01-01 MyCoInt:01-01 Supplier:01-01 Customer:01-01 Inventory:01-01 Pega-ProcessCommander:07-10 Pega-DeploymnetDefaults:07-10 Pega-LP-Mobile:07-10 a. Preferences for the operator B b. Rules checked out by the operator c. Rules delegated to the operator d. Rules recently opened by the operator

b. Rules checked out by the operator

Exam Flashcards

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