the study of the way in which certain body movements and gestures serve as a form of nonverbal communication.
Kinesics
is a worldwide reservation system that
acts as a conduit between travel bookers and suppliers, such as hotels, other
accommodation providers, and other travel-related services.
Global Distribution System, or GDS
is a web-based
marketplace that
allows consumers to
research and book
travel products and
services, including
hotels, flights, cars,
tours, cruises,
activities and more,
directly with travel
suppliers.
online travel agency
(OTA)
is a reservation made directly with a service provider (usually
refers to lodging but can also relate to air tickets, car rentals, etc.) without
engaging a third-party intermediary like an OTA or travel agent.
Direct booking
requires the guest to
have a settlement of at
least 50% or the full
amount of the total
room charges
Guaranteed
No payment received
before check-in date or
payment upon check-in
agreement with the
agent
Non Guaranteed
The receptionist/reservation staff offer guests to buy rooms in categories above standard rate accommodation.
Up-selling
At the completion of the check in process before the guest leaves the reception area Staff is to make eye contact with the guest and wish them a pleasant stay.
Pleasantries
a list of guest due to arrive that day.
Arrivals Report (List of Arrivals)
is a large brass cart on rollers that bell person use to carry luggage to and from a room.
Bell cart
is a process where a specific room is reserved for a specific guest.
Blocking
a list of guests who are due to check out.
Departure report (Departure List)
a process in w/c allows a guest or group to pay for good /services incurred during a stay or function at a later date.
Direct Billing
4 room types
STANDARD (STD)
DELUXE (DLX)
JUNIOR SUITE (JSR)
PREMIERE SUITE (PST)
