Purposes of the medical interview
- acquire information (subjective) to promote health and well-being of patient
Sections and Section Components of a Full Medical History
DATE AND TIME, ID (name, gender, age, source), RELIABILITY, CC, HPI (hloride-pac, medications with dose, route, name, indication, compliancy, allergies with specific reaction, smoking, drugs, alcohol - CAGE/TACE), PMH (child, adult, surgical, medical, psychiatric, health maintenance, OB/GYN - G(Pregnancies)P(full)(Preterm)(Abortions)(Living), FH (parents, siblings, kids - living status, genetic or chronic conditions, alcohol abuse), SH (sex, marital, occupation, exercise and diet, religion, access to care, support, race/ethnicity), ROS ( 4 questions per system)
ROS Steps
General Skin HEENT Neck Breasts Respiratory Cardiovascular Gastrointestingal Peripheral Vascular Urinary Genital Musculoskeletal Psychiatric Neurological Hematologic Endocrine
Steps for a successful interview
Sequence of interview
Greeting the patient and establishing rapport. Taking notes. Establishing the agenda for the interview. Inviting the patient’s story and exploring the patient’s perspective (FIFE -feelings, ideas, function, expectations). Identifying and responding to emotional cues. Expanding and clarifying the patient’s story (pursue the 7 attributes of a symptom). Generating and testing diagnostic hypotheses. Sharing the treatment plan. Closing the interview and the visit. Taking time for self-reflection.
Active Listening
Process of closely attending to what the patient is communicating, awareness of the patient’s emotional state
Guided Questioning
Nonverbal communication
Empathetic Responses
Capacity of the clinician to identify with the patient and feel the patient’s pain as the clinician’s own
Validation
Reassurance
- make sure the patient feels confident that problems have been fully understood and are being addressed
Partnering
Summarization
Transitions
Empowering the Patient
Silent Patient
Confusing Patient
Patient with Altered Capacity
- seek substituted consent to help with history/surrogate
Talkative Patient
Crying Patient
Angry/disruptive Patient
Patient with impaired vision/hearing
Patient with limited literacy or cognitive abilities
Patient that speaks a different language