Exam Prep - C4

Question 1

Outline the processes of ‘learning’

Answer 1

1. Expectancy
2. Perception
3. Working storage
4. Semantic encoding
5. Long-term storage
6. Retrieval
7. Generalising
8. Gratifying

Question 2

What are the implications of the learning process for instruction?

Answer 2

• employees need to know why they should learn
• employees need meaningful training content
• employees need opportunities to practise
• employees need to commit training to memory
• employees need feedback
• employees learn through observation, experience and interacting with others
• employees need the training program to be properly coordinated and arranged