Extra Questions

Question 1

Four types of communications

Answer 1

1. Cliche
2. Opinion
3. Fact
4. Feeling

Question 2

Elements of conversation

Answer 2

Plan, Prepare, Listen, Close and Clarify

Question 3

4 Dimension of emotional intelligence are

Answer 3

1) Self Awareness
2) Social Awareness
3) Self Management
4) Social Skills

Question 4

5 Root Cause Analysis Tools for More Effective Problem-Solving

Answer 4

1. Pareto Chart
2. The 5 Whys
3. Fishbone Diagram
4. Scatter Diagram
5. Failure Mode and Effects Analysis (FMEA)

Question 5

Author of 5th discipline

Answer 5

Peter Senge

Question 6

7 principles of creative thinking given by

Answer 6

Raphael diluzio

Question 7

Growth mindset developed by

Answer 7

Carol Dweck