What does the Napier Study ask?
Is a little training better than no training?
Is a little training better than no training with the Napier Study?
NO. Do it right or don’t do it at all. Don’t cut corners to do something halfway because it won’t be done correctly.
Napier Study Group 1 represents?
Managers HIGHLY trained
- New procedures are explained
- Managers get the opportunity to practice
- Managers get feedback on performance
In the Napier Study Group 1, what were the three main things the managers got to do?
- Procedures EXPLAINED
- Opportunity to PRACTICE
- Get FEEDBACK on performance
Napier Study Group 2 represents?
Managers are MODERATELY trained
- The new procedure is explained
- Managers do their best from what they learned
In the Napier Study Group 2, what were the 2 main things the managers got to do?
- Procedures EXPLAINED
2. Managers did their BEST with what they learned
In the Napier Study Group, 3 represents?
Managers got NO NEW training
- Managers gave their best shot with no training or information
In the Napier Study Group 3, what was the main thing the managers got to do?
- They didn’t get ANY INFO
What 3 things did Napier look for in his studies?
- How satisfied people were with the training
- How useful was the information given during the program
- Was the performance measured
Napier put each group in order for their success. What was that order?
#1 -G1 Highly Trained #2- G3 No training #3- G2 Some Training
Why would you expect the highly trained group to be the most satisfied and the trained process to be the most useful?
The employees are most confident with the information that was actually taught to them. They were able to practice.
“Do it right. Or don’ do it at all!”
In the Garrett Study, what is a soft skill?
Skills that are hard to train or measure.
EX: Listener/ being passionate
In the Garret Study, what is a hard skill?
Skills that are easy to train or measure.
EX: Driving nails into wood/ Walking in heels
In the Garret Study, how can you train a soft skill?
Through the ROI.
Return on Investment.
EX: Children. They bring joy. They also throw balls through windows and make you mad.
The bad would be anger.
The investment would be the love and happiness
What did the Garrett Study measure?
- Response Time
- Work Time
- Total Down Time
What is the moral of the Garrett Study?
To find what you can measure.
EX: With soft skills, the best thing you can do, is measure what you can!
In the Garrett Study, What does ROI stand for?
Return on Investment
