What is Problem Solving
art of developing a plan to control events
DPS
thinking convergently as well as divergently
professionals diagnosis what’s happening now or has happened in the past, predict what will happen in the future, and create and implement strategies to influence events
DPS
Diagnosis, Prediction, Strategy
Why does problem solving matter
lawyers solve existing problems and prevent future problems. That’s what clients wan tand need. Truly top natch lawyers -the most effective ones you can find - don’t really practice law in the narrow sense. They are problem preventers and law is just one of their tools. Use the law to help solve their problems
Diagnosis
who is my client, what do they want, why
Diagnosis connection to client interviewing
in a client interview and afterward you diagnose by learning the facts and figuring out how they affect the client legally, financially, and emotionally
Prediction
what will happen, how will people react, evaluating options
effective lawyers develop the skill of foreseeing risk
Convergent thinking
narrows an inquiry to find the single right answer
evaluating options
Strategy
how do I best do that, develop a plan for solving a problem and acting, how to influence events
don’t be satisfied with the first reasonable hypothesis or solution you come up with
Divergent thinking
broadening inquiry by thinking in several directions at once to find more answer or hypotheses or strategies
divergent thinking and convergent thinking
when lawyers solve real problems in the real work, they think divergently to come up with options then lawyers think convergently to eliminate the options that are impractical or aren’t supported by the law or facts
Developing a problem solving style
a. Analyze both your successes and your mistakes – and learn from all of them
b. Treat the entire problem as an integrated whole by stepping far back enough to see the big picture
c. Identify the few things that are most likely to affect the way a client’s situation is resolved
d. Don’t be afraid to take calculated risks
i. Calculated risks: one you take after weighing possible benefits and the odds of achieving them against potential harms and the odds of suffering them
Heinz dilemma
a. Carol Gilligan did experiment over this in “In a different voice” by asking two 8th graders the Heinz dilemma (lifesaving drug for dying wife)
i. Differentiates b/t the ethics of justice and the ethics of care
ii. Outcomes:
1. Jake gives answer through hierarchal of principles
2. Amy focuses on the relationship, wants to know more about the facts and “fights the hypo”, she looks for an inclusive solution
a. One that solves the problems by satisfying the needs of everyone involved
3. Amy looks for the inclusive solutions – the one that solves the problem by satisfying the needs of everyone involved
4. Jake would make a better law student, but Amy would make a better lawyer (KN&H)
Oral communication
most of what lawyers do throughout a working day
use your listening and communication skills with the client to convey not only that you are actively listening and empathizing but also that you understand and will work to advance the client’s goals
Listening
a. Have to listen with a heart
b. Listening to what people say and what they don’t say
c. Includes discovering something about the person who is speaking
d. The lawyer does a better job by discovering much more through actively listening, allowing the client to finish his thoughts, and framing questions in a way that encourages the client to develop the narrative
Active listening
encouraging the other person to talk and occasionally asking that person to clarify or to add details
listening with your eyes
Context communication
nonverbal cues
Asking the client
What do you want?
Why?
Interests/goals?
Roles of Lawyers
I. Zealous representation
a. Need to know everything about the case
II. As advocates
a. A compassionate lawyer is a better advocate than a regular lawyer
b. Need to address the hard things
c. Willingness to be in the difficulty, pay attention to the injustice
d. When client comes to you, it is when they are out of control/at their lowest
e. We represent people, not cases
What skills does a lawyer need to do their role
compassion, emotional, intelligence skills
ability to listen
Attorney-client relationship
Per model rules, client makes ultimate decisions
legally protected relationship
requires zealous representation of clients
Who decides what
Client is the principal, attorney is the agent to the principal
client makes all the decision with advice and counsel of the lawyer
Attorney client confidentiality
a. “a lawyer shall not reveal info relation to the representations of a client”
b. Sacrosanct duty to keep client’s communication confidential
i. Exceptions:
1. Clients can waive right by giving informed consent
2. Situations such as they tell you they are going to kill someone or that they are going to lie in court of law
survives death of client
models of relationship
Model Rules of Professional conduct
req a lawyer to “abide by a client’s decisions concerning the objectives of presentation and consult with the client as to the means by which they are to be pursued”