Final Review

Question 1

Five unique experiences involving hotels and tours

Answer 1

• war zone tours
• tree house hotel
• underwater hotel
• slums tours
• space tours

Question 2

NAICS

Answer 2

North American Industry Classification System

Question 3

CTC

Answer 3

Canadian Tourism Commission

Question 4

IATA

Answer 4

International Air Transport Association

Question 5

TIAC

Answer 5

Tourism Industry Association of Canada

Question 6

UNWTO

Answer 6

United Nations World Tourism Organization

Question 7

CTHRC

Answer 7

Canadian Tourism Human Resource Council

Question 8

WTTC

Answer 8

World Travel and Tourism Council

Question 9

CVB

Answer 9

Convention and Visitors Bureau

Question 10

CBSA

Answer 10

Canada Border Service Agency

Question 11

Seven issues causing concerns in the tourism sector as defined by the CTC

Answer 11

1. transportation
2. roles of parks, historic sites and crown land
3. evolving role of Canada customs and immigration
4. tax issues
5. training of tourism workers
6. financing the future of tourism
7. aboriginal tourism

Question 12

Two global concerns for tourism sector and how it may impact the industry

Answer 12

1. natural disaster: amenities are gone, resorts are wiped out
2. climate change: ski resorts season shortened

Question 13

In the four P’s of marketing mix, which one means “channel of distribution?”

Answer 13

Place

Question 14

What is the second most important method of promotion for the tourism industry?

Answer 14

Packaging

Question 15

What does suprastructure refer to?

Answer 15

building

Question 16

what does infrastructure refer to ?

Answer 16

roads, sewage systems

Question 17

Provide one example of superstructure from the 2010 Olympic games

Answer 17

1. Richmond oval
2. Olympic Village
3. West wing in the new convention centre

Question 18

Provide one example of infrastructure from the 2010 Olympic games

Answer 18

Canada line

Question 19

what type of demand does tourism have?

Answer 19

elastic

Question 20

there are many reasons why people don’t travel, these are called barriers. name three

Answer 20

• money
• time
• age
• fear
• education

Question 21

Name the four steps in a destinations life cycle and explain each one

Answer 21

1. conception: new concept that is exciting and different
2. building: building a new destination that is undiscovered
3. maturity: fully developed, marketed successfully
4. decline: product is well used and beginning to look rundown

Question 22

What must be done to the “Decline” stage to reverse the effects?

Answer 22

rethink the product and come up with a new concept

renew and reno constantly

Question 23

What are the five stages of Tourist Irritation?

Answer 23

euphoria
apathy
irritation
antagonism
final level

Question 24

In 1994 a report determined the scope of the tourism industry. what was the name of this report?

Answer 24

Buchanan Report

Question 25

The Buchanan report created two organizations. what are the names of those organization?

Answer 25

CTC and CTHRC

Question 26

There are 9 barriers to tourism acceptance. name 3

Answer 26

inflation leakage air, water pollution crime

Question 27

what is the different between an attraction and an event?

Answer 27

Attraction is permanent and Events are seasonal, non permanent

Question 28

What is the difference between Pull and Push motivators?

Answer 28

pull: external motivator that makes you want to go push: internal motivator that you want to do personally

Question 29

what is integrated development?

Answer 29

the development of a large parcel of land by a single individual or company to the exclusion of all other developers

Question 30

what is catalytic development?

Answer 30

the development of a destination in which a single developer encourages complementary businesses in and around the property

Question 31

what is coattail development?

Answer 31

development of a destination that occurs naturally without community planning

Question 32

The Buchanan report has some areas of improvement. name two

Answer 32

Enhance tourism | increase number of jobs in the sector

Question 33

define an excursionist

Answer 33

any person who travels at least 80 km from the place of residence, stays at less then 24 hours and it not commuting to work or school or operating as part of a crew on a train airplane truck bus or ship

Question 34

define travel deficit

Answer 34

the difference that occurs when the dollar amount spent by tourists choosing to vacation outside their country exceeds the revenue generated by foreign tourists who visit the country

Question 35

define multiplier effect

Answer 35

tourism dollars that spread through the community profiting businesses and residents not directly involved in the tourism industry

Question 36

define leakage

Answer 36

the growing influx of tourists