FNT

Question 1

FACE

Answer 1

face is linked to emotional significance of our self-image in public and the way we want to present ourselves to others

Question 2

FACEWORK

Answer 2

is seen as “a set of communicative behaviours that people use to regulate their social dignity and to support or challenge the other’s social dignity” (Ting-Toomey and Kurogi, 1998: 188).

Question 3

preventative strategies (6)

Answer 3

credentialing 
suspended judgement appeal 
pre-disclosure  
pre-apology 
hedging 
disclaimer

Question 4

restorative strategies (4+3)

Answer 4

excusing
justification
passive aggressiveness
self-depracating

• humor
• avoidance
• direct aggression

Question 5

conflict styles (8)

Answer 5

interacting 
compromising 
dominating 
avoiding 
obliging 
emotional expression 
passive aggressive
third-party help